Base Station Fault 03

[CptTangerine]

Hi

I updated the base station firmware today. Afterwards one of the base stations is fine but the other has a red flashing light and I get the message that it has a fault (Fault 03) and I should try cycling the power. Cycling the power does not help.

The base station still works perfectly but it's concerning.

Has anyone else had this problem and / or found a solution to it?

Thanks!

CptT

[BoFHay]

Does tracking alone from the base station blinking red still work (i.e. with the other base turned off completely)? It is possible this is a false-positive, can you take a look at the base station while it is operating using a camera with some IR sensitivity and confirm you see both lasers are emitting light?

[CptTangerine]

Hi

The way I'm set up I would be incredibly surprised if it was a false positive. The base station that's showing as faulty is the one facing me. I'm sitting in the corner of the room playing DCS P51 Mustang, I doubt the other BS can even see the Vive headset 90% of the time.

I took a photo of the BS with my phone camera. This shows a cluster of 15 points of light in columns of 3, 4, 4, 4 plus a further point of light to their right and one below.

I'm not sure if that helps.

Regards,

CptT

[Ricardo]

Hi
I am afraid I had the same problem with one of my base stations after only using it once, it was less than 2 weeks old, and despite numerous re-sets and trying the other base station power supply and updating all possible firmware and driver options. I even connected both my base stations to a family members fully functioning vive system and still the same problem.
My only remaining option was to contect vive directly and after numerous emails and suggestions ( all of which I had already tried) . they requested I send the unit back to to them for checking. It has now just been returned 10 DAYS AFTER COLLECTION !!, and according to the repair technicians it was necessary to replace one of the power supply components, due to the fact that the unit and I quote " WAS NOT ABLE TO SWITCH ON/OFF BY NORMAL OPERATION" .
I have now tested the repaired unit and everything is now working normaly.
Sorry to be the bearer of bad news, but I am pretty sure this is now your only course of action.

[Wildwhippy]

Updated firmware via USB but SteamVR beta keeps telling me to update it

[CptTangerine]

Hmm. Well, in that case, I'm just going to keep using it until it stops working. Seems to be doing it's thing now, just with an annoying blinking red light on it.

[charstring]

Just had this happen to me. Unfortunately, the base station is not working. I noticed the now faulty station appeared very low inside VR and then realized it was due for a firmware update. The one working station is still working, but the other one is now blinking red, reporting Fault03, and can't track the headset or controllers on its own.

[Lord of the Stack]

Having the same issue. Put off doing the update as I was scared of something bad happening. But I've been having abysmal/unplayable tracking issues for the past few days so figured the update must be necessary.

And behold, one base station blinking red, fault 03, htcvive support site has 0 results for that faultcode. Same as the above people... sending back to manufacturer?... well that sucks... I have an app launch and won't even be able to play it myself. le sigh...

Am going to desperately try to redo the firmware update but I doubt it will even let me.

UPDATE: So yeah, no way to fix it.. but luckily, setup is still working (still horrible tracking, I am guessing this base station was already on the fritz and this new firmware just makes it more obvious). Will deal with it until I get my release done then send back to htc as per Ricardo's experience. Will update again once resolved.

[Orange bite]

I found this thread not long ago. Not sure if that help to resolve but it is worth a try to flash your base stations manually.

https://steamcommunity.com/app/358720/discussions/0/385428458171928063/

[¤☣wing☢zeяo☣¤™]

There seems to be a few affected by this firmware, im just about to do mine there is one for the base stations and the HMD too, fingers crossed i guess.

Qapla'

The lighthouses update in under a second!!

[CptTangerine]

I'm not going to flash anything until the base station actually becomes unusable. At the moment it just doesn't seem to be worth it.

I'm hoping that something in the next firmware update will fix it.

[morph3us]

Same as OP, but got a 'fault 02' and a red blinking LED right after the update. Visual inspection and SteamVR sys report clearly indicates a failed laser component.

This occurred on the 16th December, almost 2 weeks ago. Have placed multiple tickets with HTC with ZERO actual support forthcoming. Hence I highly recommend that no sane person ever purchase anything directly from HTC, ever.

Both Braian and Vargas from HTC support appear to be bots. I have offered to pay for shipping the busted base station to wherever their repairs are done, and still total support fail. My one base station is now nothing more than an expensive paper weight.

[charstring]

I ended up sending my Base Station back into HTC (via web chat) and, after about a week, received it back, fully repaired and confirmed working. Soooo, I think that's the solution for anyone else having this issue.

[vrportal1]

Same problem here, after last update one of my base station is all time blinking red, but still workng (in my opinion...).
Fault03 also over here :(

[Turning180]

I just tried updating the firmware on my base stations. One updated fine, the other has fault 03 with a blinking red light (even though it said it was successful as well). I researched it and found this thread: http://steamcommunity.com/app/358720/discussions/0/385428458171928063

I followed the steps to plug it in and copy the files over, however, when I plug mine in it prompts me to reformat the drive and that it is inaccessible unless I do so. I thought about reformatting but I wasn't sure what file system to use and the title which I assume is "CRP_DISABLED" is one character too long if I was to use it as the title. Also, if there were other files on it, I don't want to corrupt them.