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[Codebrush] Jay

2013 年 4 月 3 日上午 2:14

Missing your purchases? - Update 1

For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:

billing@codebrush.net

We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.

最后由 [Codebrush] Jay 编辑于; 2013 年 4 月 12 日上午 3:22

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正在显示第 1 - 15 条，共 55 条留言

AerialSnack 拥有 Archeblade

2013 年 4 月 3 日下午 2:43

Will we receieve the promised compensations once our purchases are fixed?

alexyuly 2013 年 4 月 3 日下午 9:28

HI, sorry but how to check the confirmation number?

AerialSnack 拥有 Archeblade

2013 年 4 月 3 日下午 9:55

引用自 alexyuly：
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

RedForce 2013 年 4 月 4 日上午 6:39

already send no news yet

alexyuly 2013 年 4 月 4 日上午 6:49

引用自 =(eG)= FlyingWaffle #osu!：
引用自 alexyuly：
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

Found it, Thank You
Forwarded the mail to Codebrush afterward.

最后由 alexyuly 编辑于; 2013 年 4 月 4 日上午 7:01

[Codebrush] Jay

2013 年 4 月 5 日上午 12:43

引用自 PainT-BuTT：
already send no news yet

what's your email again?

Jnx86

2013 年 4 月 9 日上午 10:25

Im going to buy starter pack, lets hope this issue is fixed now :)

RedForce 2013 年 4 月 9 日下午 4:17

I still have not received my missing purchases and compensation.
kindly check please thanks.

RedForce 2013 年 4 月 10 日上午 12:06

ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?

RedForce 2013 年 4 月 10 日上午 12:10

they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public

#10

Chouxen

2013 年 4 月 10 日下午 12:37

I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694

最后由 Chouxen 编辑于; 2013 年 4 月 10 日下午 10:44

#11