Archeblade > Discussioni generali > Dettagli della discussione
[Codebrush] Jay 3 apr 2013, ore 2:14
Missing your purchases? - Update 1
For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:


billing@codebrush.net


We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.
Ultima modifica da [Codebrush] Jay; 12 apr 2013, ore 3:22
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=(eG)= FlyingWaffle 3 apr 2013, ore 14:43 
Will we receieve the promised compensations once our purchases are fixed?
alexyuly 3 apr 2013, ore 21:28 
HI, sorry but how to check the confirmation number?
=(eG)= FlyingWaffle 3 apr 2013, ore 21:55 
Messaggio originale di alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.
PainT-BuTT 4 apr 2013, ore 6:39 
already send no news yet
alexyuly 4 apr 2013, ore 6:49 
Messaggio originale di =(eG)= FlyingWaffle #osu!:
Messaggio originale di alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.
Found it, Thank You
Forwarded the mail to Codebrush afterward.
Ultima modifica da alexyuly; 4 apr 2013, ore 7:01
[Codebrush] Jay 5 apr 2013, ore 0:43 
Messaggio originale di PainT-BuTT:
already send no news yet

what's your email again?
Jnx86 9 apr 2013, ore 10:25 
Im going to buy starter pack, lets hope this issue is fixed now :)
PainT-BuTT 9 apr 2013, ore 16:17 
I still have not received my missing purchases and compensation.
kindly check please thanks.
Soulfire 9 apr 2013, ore 19:31 
Messaggio originale di PainT-BuTT:
I still have not received my missing purchases and compensation.
kindly check please thanks.
Did you get back to Jay with your address?
Messaggio originale di Codebrush Jay:
Messaggio originale di PainT-BuTT:
already send no news yet
what's your email again?
In case of human error or possibly a filter, though I doubt the latter to be the case, it'd help them help you if you could provide the address you used to forward the message(s) Steam sent confirming your purchase(s).
(Don't do this publicly; via a private message would be wisest.)

Prior to doing this I would advise checking your outbox/sent folder and verifying that you did indeed forward the message(s) to billing@codebrush.net to prevent any unnecessary hassle.
Ultima modifica da Soulfire; 9 apr 2013, ore 19:34
PainT-BuTT 10 apr 2013, ore 0:06 
ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?
PainT-BuTT 10 apr 2013, ore 0:10 
they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public
Soulfire 10 apr 2013, ore 1:49 
Messaggio originale di PainT-BuTT:
ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?
I'm not saying that.
Messaggio originale di PainT-BuTT:
they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public
I was referring to posting your email address on a public forum. You can end up with a ton of junk mail doing that. Posting complaints as you've done above is fine.

I posted what I did in an attempt to help, knowing something might've occurred that I didn't see, rendering the effort wasted. As that is the case, please ignore me and carry on. I back you on standing for great customer service.
XenoKal 10 apr 2013, ore 12:37 
I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694
Ultima modifica da XenoKal; 10 apr 2013, ore 22:44
Gamer Luna 12 apr 2013, ore 7:18 
-discord91
-Freezing Idol Renny(1371619429942416974), School Uniform Renoah(1371619429942044453)
Burning Diva Renny(1371619429495223459)
XenoKal 12 apr 2013, ore 12:49 
I hope we get some sort of reply
Ultima modifica da XenoKal; 12 apr 2013, ore 12:49
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