Missing your purchases? - Update 1

[[Codebrush] Jay]

For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:


[e-mail]


We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.

[AerialSnack]

Will we receieve the promised compensations once our purchases are fixed?

[alexyuly]

HI, sorry but how to check the confirmation number?

[AerialSnack]

Първоначално публикувано от alexyuly:

HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

[RedForce]

already send no news yet

[alexyuly]

Първоначално публикувано от =(eG)= FlyingWaffle #osu!:

Първоначално публикувано от alexyuly:

HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.

Found it, Thank You
Forwarded the mail to Codebrush afterward.

[[Codebrush] Jay]

Първоначално публикувано от PainT-BuTT:

already send no news yet

what's your email again?

[Jnx86]

Im going to buy starter pack, lets hope this issue is fixed now :)

[RedForce]

I still have not received my missing purchases and compensation.
kindly check please thanks.

[RedForce]

ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?

[RedForce]

they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public

[Chouxen]

I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694

[Niko]

-discord91
-Freezing Idol Renny(1371619429942416974), School Uniform Renoah(1371619429942044453)
Burning Diva Renny(1371619429495223459)

[Chouxen]

I hope we get some sort of reply

[Nowa]

My scholar renoah disappeared! ):

[Hikikki]

so... i wrote my problem on mail... but nothink new...