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[Codebrush] Jay 3 apr 2013 om 2:14vm
Missing your purchases? - Update 1
For those of you have purchased 'in-game' store items(not DLC), and they disappeared,

Send us your transaction email from Steam that includes:

- Your steam account id
- The item you bought
- Confirmation number

You can simply forward it us to here:


billing@codebrush.net


We will get back to you as soon as possible.

Thank you for your patience.

Codebrush Games
-----------------------------------------------------

<April 12>

It turned out we're still facing the missing purchases issue after patched it. The issue occurs regarding Steam cache. We're working on this now and please send us your transaction email from Steam if your purchases are missing.
Laatst bewerkt door [Codebrush] Jay; 12 apr 2013 om 3:22vm
1-15 van 54 reacties weergegeven
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=(eG)= FlyingWaffle 3 apr 2013 om 2:43nm 
Will we receieve the promised compensations once our purchases are fixed?
alexyuly 3 apr 2013 om 9:28nm 
HI, sorry but how to check the confirmation number?
=(eG)= FlyingWaffle 3 apr 2013 om 9:55nm 
Origineel geplaatst door alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.
PainT-BuTT 4 apr 2013 om 6:39vm 
already send no news yet
alexyuly 4 apr 2013 om 6:49vm 
Origineel geplaatst door =(eG)= FlyingWaffle #osu!:
Origineel geplaatst door alexyuly:
HI, sorry but how to check the confirmation number?

It's in the email steam sent you about the purchase.
Found it, Thank You
Forwarded the mail to Codebrush afterward.
[Codebrush] Jay 5 apr 2013 om 12:43vm 
Origineel geplaatst door PainT-BuTT:
already send no news yet

what's your email again?
Jnx86 9 apr 2013 om 10:25vm 
Im going to buy starter pack, lets hope this issue is fixed now :)
PainT-BuTT 9 apr 2013 om 4:17nm 
I still have not received my missing purchases and compensation.
kindly check please thanks.
Soulfire 9 apr 2013 om 7:31nm 
Origineel geplaatst door PainT-BuTT:
I still have not received my missing purchases and compensation.
kindly check please thanks.
Did you get back to Jay with your address?
Origineel geplaatst door Codebrush Jay:
Origineel geplaatst door PainT-BuTT:
already send no news yet
what's your email again?
In case of human error or possibly a filter, though I doubt the latter to be the case, it'd help them help you if you could provide the address you used to forward the message(s) Steam sent confirming your purchase(s).
(Don't do this publicly; via a private message would be wisest.)

Prior to doing this I would advise checking your outbox/sent folder and verifying that you did indeed forward the message(s) to billing@codebrush.net to prevent any unnecessary hassle.
PainT-BuTT 10 apr 2013 om 12:06vm 
ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?
PainT-BuTT 10 apr 2013 om 12:10vm 
they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public
Soulfire 10 apr 2013 om 1:49vm 
Origineel geplaatst door PainT-BuTT:
ive already email them all my confirmation no. Jay told me they checked and said it shows my account has my characters. but i told him no i dont. coz i cant purchase any skin.
Then he said might be some other problems. so now u tell me how long i need to wait? another month or 3 months?
I'm not saying that.
Origineel geplaatst door PainT-BuTT:
they already replied a long time ago saying will do their best if they cant they'll just refund but seems to me still no news. gonna be a month now. i understand DEV team is small but if you cant solve then just refund.
save the trouble.
And i rather do this via public i dont want other to be in my situation and also help DEV reduce the number of player facing the same problems. Pros & Cons of going public
I was referring to posting your email address on a public forum. You can end up with a ton of junk mail doing that. Posting complaints as you've done above is fine.

I posted what I did in an attempt to help, knowing something might've occurred that I didn't see, rendering the effort wasted. As that is the case, please ignore me and carry on. I back you on standing for great customer service.
XenoKal 10 apr 2013 om 12:37nm 
I Purchased a skin for my Renny, I have the reciept in my email but I am not able to select my skin and it says "Not Owned" what gives?

-DarthKalas
-Burning Diva Renny
-1873770787018073694
Gamer Luna 12 apr 2013 om 7:18vm 
-discord91
-Freezing Idol Renny(1371619429942416974), School Uniform Renoah(1371619429942044453)
Burning Diva Renny(1371619429495223459)
XenoKal 12 apr 2013 om 12:49nm 
I hope we get some sort of reply
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