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Edit: There is a known issues list
https://steamcommunity.com/workshop/filedetails/discussion/1610056683/2576571528377248603/
It mentions this bug and a resolution.
"-Unlocking characters when completing an Act 4 kill does not work. You need only to end a run, so abandoning a run at the first floor will suffice for unlocking, but completing Act 4 will not cause an unlock."
I can confirm that this unlocked the next character for me.
I take posts can't be stickied in workshop discussion forums, otherwise I'm sure that one would be stickied.
Either way, this helped me and should help you as well.