STORE COMMUNITY ABOUT SUPPORT
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Completion Rate = completed offers / (total offers - active offers - declined offers - other expires)
dfg Completion Rate = 23 / (61 - 1 - 22 - 0) = 60.5%
completed offers: shown at the top of your profile page, below your name (23 for dfg).
total offers: the number shown next to the Offers link at the top (61).
active offers: the number of offers that haven't completed, failed or cancelled (1).
declined offers: this number isn't displayed anywhere, but you can manually count using the "declined" filter in the offer section (22).
other expires: expired offers where it wasn't your turn to act (0). In your example, there are 14 expired offers but all of them are from when it was your turn to act.
Perhaps a clearer equation would be: completion rate = completed offers / (completed offers + failed + expired) where 100% means no failed (or agreed to cancel) or expired offers.
Does this exclude Agreed to Cancel?
That seems unreasonable to me. We should not be penalized because we received an offer we didn't have time to check. I know some people don't appreciate when users let offers expire without responding, but at least require a minimum time limit of 5 days before an expired offer is counted against your total completed.
Personally though I don't think this should be counted against us at all.
And I have them enabled, but sometimes I just don't have time to decide on an offer from the time I check my email to the time the offer expires, especially when the offer involves a lot of games.
I've been surprised how many questions and comments I've received about the completion rate.
Agreed. Especially since the number of failed offers is already clearly visible anyway.