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Ps offensive user name reported
he doesn't respond though I sent him an email years ago asking him to tell his team work faster becasue my internet connection was going to have a planned outage, so I could download the new Source content before I lost my internet access.
Not to say more than half the moderatos on steam forums, are people like u and me, that doesnt directly work at valve, i never liked user-moders, cuz not everyone is good moderator, and some are just ♥♥♥♥♥, that shouldnt even be able to moderate from a beginning
So yeah Valve working system, may be the best but it also have big issues that comes whenever a person mood is not a good one...
No, he just didn't respond TO YOU.
He is widely publicised as welcoming people to email him, and he does read them.
It's not that surprising really. Any smart owner/CEO/whatever that deals with a public business knows that you need to keep as clear a link to your customers as possible to keep up. Doing it this way also allows him to fiter out the crap too.
And he tends to respond to ANYTHING, regardless. Ask him about Half Life 3, play a joke on him, protest against him, they've ALL been met with cordial and better responses.
So for me it is a pretty big surprise