How can I get help from STEAM for an unlisted issue?

[dmhshop]

I purchased two STEAM cards from BEST BUY. BEST BUY wants me to talk to STEAM with an issue with the cards but that is not an option under STEAM support.

[cSg|mc-Hotsauce]

You contact Best Buy customer service.

[Hennix]

this has absolutly nothing to do with steam
you have to figure it out best buy

[Zaskar]

Originalmente postado por dmhshop:

I purchased two STEAM cards from BEST BUY. BEST BUY wants me to talk to STEAM with an issue with the cards but that is not an option under STEAM support.

If the issue is that the code is damaged, you should be able to contact the Steam support. If the code isn't working or something else, you'll have to work with Best Buy.

[dmhshop]

Best Buy customer service wants Steam to cancel the cards so they can reissue them. I have been talking to Best Buy way more than I want to. The cards were lost in the mail.

[☆ƧQυiяяєL♫]

It is up to the retailer to handle this purchase dispute with their vendor(s) not you.

"PURCHASES MADE OUTSIDE OF STEAM
Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties)."

https://store.steampowered.com/steam_refunds/

[Spawn of Totoro]

Originalmente postado por dmhshop:

Best Buy customer service wants Steam to cancel the cards so they can reissue them. I have been talking to Best Buy way more than I want to. The cards were lost in the mail.

Valve doesn't control that.

And even if they did, they were lost in the mail so they would have no way to know what ones to cancel. Only Best Buy would have a record of the serial numbers on the cards (Serial number, not the code to redeem it).

Physical Steam Cards are through a 3rd party and no directly issued by Valve.

[dmhshop]

Best Buy gave me the serial numbers and is refusing to do anything else. Believe me - I have been on the phone with them for multiple hours and calls and I have been in touch with their facebook group. They said if Steam will cancel them - they will reissue them but other than that nothing else.
I was two days past the cut-off date for them to help.

[Zekiran]

Since they're not yet in Steam's system, you'd be well within your rights to charge back that purchase from best buy, and pick them up somewhere else.

This is not yet a steam problem, though. It's a best buy problem, and I'd strongly suggest just not using them, they're crap.

[Crazy Tiger]

Originalmente postado por dmhshop:

Best Buy gave me the serial numbers and is refusing to do anything else. Believe me - I have been on the phone with them for multiple hours and calls and I have been in touch with their facebook group. They said if Steam will cancel them - they will reissue them but other than that nothing else.
I was two days past the cut-off date for them to help.

You said they were lost in the mail. How is Steam supposed to cancel them when they don't know the codes? That's impossible to do.

[dmhshop]

Best Buy gave me the serial numbers (from my order number) and was able to tell that neither had been used but apparently they can't cancel them. I don't understand it at all myself. It seems like if they have the numbers they should be able to contact STEAM and work it out but I have spoken with multiple people at Best Buy and they are telling me STEAM is my only hope.

[ShelLuser]

Seems like "Best Buy" isn't that best afterall.

They're wrong of course: if you buy something from someone then that someone is responsible for providing the right product. You get the same kind of lame excuses with some car dealers or home appliances: it's often the "factory" or the "supplier" who are causing issues so obviously the buyer holds no blame. Which obviously isn't true: if they sold you a defective product then they're required to fix the mess.

If they can't they should be giving you a refund. Alas, seems BB aren't the most reliable resellers..

[dmhshop]

Maybe but I am kind of stuck between a rock and a hard place because Best Buy won't do anything and I can't contact STEAM (if STEAM can't help and I can show that to Best Buy I might be able to move forward but right not Best Buy is just saying you need to talk to STEAM). I looked at all the STEAM options and I can't find one that matches my issue. The refund statement doesn't really help because I am not asking STEAM for a refund - just to cancel two codes so that I can let Best Buy know they are cancelled.

[ShelLuser]

Originalmente postado por dmhshop:

I looked at all the STEAM options and I can't find one that matches my issue. The refund statement doesn't really help because I am not asking STEAM for a refund - just to cancel two codes so that I can let Best Buy know they are cancelled.

As Tiger also mentioned above: how do you expect Steam to cancel something they don't even know exists?

The stuff was lost in the mail. Well... means B.B. didn't deliver, and the postal service is at fault. If B.B. refuses to help resolve this then it's time to ask your bank to perform a chargeback or talk to a lawyer to see if they're willing to take the case.

That's about the best you can do.

[Start_Running]

Originalmente postado por dmhshop:

Maybe but I am kind of stuck between a rock and a hard place because Best Buy won't do anything and I can't contact STEAM (if STEAM can't help and I can show that to Best Buy I might be able to move forward but right not Best Buy is just saying you need to talk to STEAM).

BEst Buy is trying to frustrate you out of this by running you in circles. As Zekiran says. Do a charge back on the card. Thats the option stillopen to you.

If you paid in cash go down to the store in person and raise a fuss there. Demand to speak to management, not customer service.

I looked at all the STEAM options and I can't find one that matches my issue. The refund statement doesn't really help because I am not asking STEAM for a refund - just to cancel two codes so that I can let Best Buy know they are cancelled.

Codes aren't in Valve's system until they are activated and VAlve is not going to cancel something thats been activated. If it hasn't been activated VBalve doesn't have it in their system and thusly cannot cancel.

I kinda get where BB is coming from but they're basically being asses about it and you just need to chargeback your payment or stop dealing with them over the phone and handle itt in person.

Proof that this is BS.
They have the serial numbers correct?
What stops THEM from contacting STeam and getting them Cancelled.

[cinedine]

Oh jeez, don't do a chargeback if you want to do any business with Best Buy ever again.
People should stop even suggesting it.

And the cards ARE in Steam's system, or rather the providers. They did get activated after all. Else you get send two nice colourful but entirely useless pieces of paper.

However, it's Best Buy who need to do so. Not you. Not Steam. Best Buy. Tell them, else demand a refund on your purchase. And don't get turned away by level 1 support. If they can't help you demand to get forwarded to level 2 (that's NOT "I want to speak to your manager").
Be friendly but stern. Nobody on the other side is at fault and they will not help you if you scream at them.