BEWARE!! STEAM WONT REFUND.. DONT PRE ORDER!!

[EazyE187um]

i have been trying to get a refund for resident evil 3, and steam is saying because i have had the game for 2 weeks they wont refund.... the game only came out on the 3rd, i have been trying to get the refund for a week, but because i pre ordered ages ago no go.... NEVER AGAIN WILL I PREORDER ON STEAM

[J4MESOX4D]

Do you have more than two hours on record?

[Brimzel]

Pretty sure the purchase date is the same one of when the game is released, so that can't be it. It must be over 2 hours of playtime then.

[Spawn of Totoro]

You can refund it, if it is with in two hours or play and two weeks of purchase (or less then two weeks since release).

If you are getting a message you feel is in error then you can try a manual ticket instead.

Go to https://help.steampowered.com/en/wizard/HelpWithPurchase

Find the game, then click on "I have a question about this purchase". Explain the situation there and they will look into it.

[wuddih]

resistance and single player combined more then 2 hours?
then no refund.

[EazyE187um]

not even 1 min!! i got it on xbox in the end

[Ogami]

Originally posted by LIFTY187UM:

not even 1 min!! i got it on xbox in the end

Go to the Support page, select the game, choose " I have a question about this product", that allows you to write a manual ticket. Explain the situation, that you preordered the game and it came out on the 3rd and you want to refund it.

The automatic refund system has problems when preordered games finally release.
Before its not a problem to refund at any time but after release the automatic system often seems to use the purchase date for the 14 day rule instead of the release one.
But writing a manual request like i mentioned above usually fixes that.

[Count_Dandyman]

Didn't the game have an open beta for resistance a few days before release?

I seem to recall things like that where they make the game playable early causing issues over the time limit before.

[wuddih]

Originally posted by LIFTY187UM:

not even 1 min!! i got it on xbox in the end

1.2 hrs on record (0.4 hrs at review time)
that is your playtime on resistance, as provided by the review you wrote.

doesn't look like "not even 1 min".

[crunchyfrog]

Originally posted by LIFTY187UM:

not even 1 min!! i got it on xbox in the end

You've been given the correct way to resolve this twice. Please follow them.|

You are not entitled to automatic refund, but you can ask for extenuating circumstances.

Please listen to the advice we give you, we don't do it for fun.

[J4MESOX4D]

Originally posted by wuddih:

Originally posted by LIFTY187UM:

not even 1 min!! i got it on xbox in the end

1.2 hrs on record (0.4 hrs at review time)
that is your playtime on resistance, as provided by the review you wrote.

doesn't look like "not even 1 min".

To be fair, that was the open beta. The user may not have played any time with the full game.

[EazyE187um]

Im trying to refund resident evil 3 im sorry i played the beta for resistance for 1 hour!!!! Wuddih lol i cant get refund im warning others against pre order im gonna try totor thanks

[crunchyfrog]

Originally posted by LIFTY187UM:

Im trying to refund resident evil 3 im sorry i played the beta for resistance for 1 hour!!!! Wuddih lol i cant get refund im warning others against pre order im gonna try totor thanks

Just to be clear here, your warning does nothing.

I'm not having a go at you, it's just that it CANNOT work. Why? Because there are MANY posts people make on these forums "just notifying" people of scams, PSAs, bugs, tips, and so on.

But it never wokrs because for a start only a TINY, TINY fraction of users use the forums. And even then those that do in majority don't read the stickies. I bet you haven't either, have you? Case in point (again, that's not a dig at you, I'm just demonstrating the point).

When you consider that your post will be seen by this small fraction of a tiny, tiny fraction before it drops off the front page to be gone for good and you can see why it cannot work. It doesn't matter how noble you think you're being. It's just fact.

[Brimzel]

Originally posted by crunchyfrog:

But it never wokrs because for a start only a TINY, TINY fraction of users use the forums.

People really need to read and understand this line.

In the forums, you'll constantly cross paths with the same users: the "regulars" and "helpers". Most of the people that come here, only do so because they ALREADY have a problem, so PSAs do NOTHING for them, because they already fell for it.

Of course, we're not even mentioning the fact that those are LOOSE threads, meaning they'll vanish from relevance after being buried in new threads. And if you can't get people to read sticky threads, imagine loose ones that aren't even on the front page.

So yeah... warnings and PSAs do nothing for these forums. Completely agreed with crunchy, once again.

EDIT: Sorry if I'm rambling, I'm exhausted. Hopefully I expressed myself correctly.

[EazyE187um]

i gave up i tried all the ways you guys suggested and nothing so ill just go back to not pre ordering. The bonus you get in all pre orders are pointless as you can get them anyway later in game so..... thanks for trying apart from the 1 idiot

[EazyE187um]

Originally posted by crunchyfrog:

Originally posted by LIFTY187UM:

not even 1 min!! i got it on xbox in the end

You've been given the correct way to resolve this twice. Please follow them.|

You are not entitled to automatic refund, but you can ask for extenuating circumstances.

Please listen to the advice we give you, we don't do it for fun.

i have done all steps here and re3 is still on my list so.... we will see by the end of the day i guess