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Then if it re-opens when you reply, then simply reply with what you don't understand. No need for a button for it and just having a button is pointless as it adds no new information for them to go on.
Ok. I thought you didn't want the ticket closed and wanted a button to reopen the ticket. I get it now. Thank you for clarifying!
Like a complaint button, to let someone know your issue was not resolved.
The issue there is, Valve is a flat company with little upper management and no middle management at all, so no where for the complaint to go to.
If it goes to the support who answered you already, then that would be kind of pointless and you may just want to reply instead to try clarify the issue and get a better response.
and Valve is not so flat anymore and Steam support employees are afaik not employed under Valve Corp banner since they have thousands of them.
The thing is you can't compare them because the procedures are different.
In Valve's case it would make no sense to add this button you wish for as it would add anything.
Consider this example - you make a ticket, and the robot response comes back. Obviously it didn't help your issue. Why? It doesn't matter whether the automation missed something, or you needed to add data, the button would do NOTHING.
Because you are still left with having to amend the ticket to resend it.
And that's the point.
But, if I can click no, and still the ticket, they know they didn't help me but there is no need to keep the ticket open. None of this Yes you resolved my issues without actually being resolved
Again, how does this data not already get gleaned from the current system?
I asked how the button adds anything, and nothing you've said in response addresses this at all.
Let me try to make it clearer.
You get that response from Steam. It is inadequate, so there are only THREE possibilities:
1. You leave it and walk away.
2. You respond with adding data or changing data.
3. You respond without changing anything.
Adding an extra button does nothing.
You see the point now?