Report troll reviewers

[Walter das Trevas]

Greetings.

I'd like to suggest that "troll reviews" could be reported.

It's fair to make a negative review if there are logical reasons for that, but Steam has been invaded by too many troll reviewers, who have a lot of troll friends and gather to write attacks or just nonsense, and then receive dozens or hundreds of "finger up."

For example: The user buys an early access game about construction, Tower Defense and terraforming that would take several hours to form a realistic opinion, but he plays 15 minutes and INVENTS A LOT OF LIES, just for trolling, says that "the game has been abandoned", "the community is toxic", "does not have content" with no basis in fact.

Why Steam allows this type of review? How could someone analyze "7dtd" or "Skyrim" in 15 minutes? And why can he lie to hurt an indie developer, for exemple, who tries to earn money honestly and have always respected the users who bought the game?

Worse when the troll buys the game, simply does not like, returns the game but make a troll review harming an honest developer.
It's basically "bomb review", terrorism against honest workers.

Ethics are missing on Steam , there should be a TROLL REVIEW option for reporting.

[Dakuwan]

Ethics? When did we get those things?

[Walter das Trevas]

Originally posted by Dakuwan:

Ethics? When did we get those things?

Usually mothers and fathers teach that since we were born, but some trolls reviewers simply lie, invent for the simple pleasure of hurting others.
It is very easy for a STEAM moderator to analyze a review and realize that the text and amount of playing time do not match the reality.

[MrL0G1C]

I've reviewed some games with only a few minutes on steam because I played a non-steam version.

Maybe people shouldn't be able to give a bad review after playing a game for 971 hours.

[Walter das Trevas]

Originally posted by MrL0G1C:

I've reviewed some games with only a few minutes on steam because I played a non-steam version.

Maybe people shouldn't be able to give a bad review after playing a game for 971 hours.

I think it's perfectly possible to notice a troll review simply by reading the reasons posted by the troll and the playing time.
Obviously there are "non steam versions", but a player who has played a "non steam version" will have rational arguments, not nonsense and trolling jokes.

A troll with only 15 minutes playing will not have any realistic information, just offenses, lies and nonsensical attacks. "The game was abandoned", for example, just verify that the game has had 10 updates in recent months and an active developer in the forum, and will be proved that the review is a lie, it's a troll reviewer!

[wuddih]

every review has a report button, just use that.

[B l u e b e r r y P o p t a r t]

Like Wuddih said, just use the report button on a review if you think it needs to be reported.

[Walter das Trevas]

Originally posted by wuddih:

every review has a report button, just use that.

I did this yesterday, I used the flag and reported a review with literally false information.

The review said "the game was abandoned". In addition to reporting, I've copied the dates of each patch and hotfix released since November 2017.

Today I found a review in which the guy played 18 minutes, full of explicit lies (I have 900 hours, I know), and all the comments are trolling with "boings, fap, derp, garbage game, dead game, scam", and stuff like that.
All trolls who commented do not have the game, did not play the game, but I could not report.

The only intention of the troll reviewer and the comments of the troll friends, is to harm an indie game with still small base of players. Several reviews like this can kill a small studio.

[Matt]

You should use the ratings option on reviews. Then let the algorithms determine which reviews to present based on helpfulness. Reviews are generally not moderated unless they're extremely in violation of the rules or completely off topic.

[Walter das Trevas]

Originally posted by Matt:

You should use the ratings option on reviews. Then let the algorithms determine which reviews to present based on helpfulness. Reviews are generally not moderated unless they're extremely in violation of the rules or completely off topic.

So this is the problem, in my opinion, Steam does not specify ethical rules for posting reviews, and this is an open door to unwarranted attacks against small studios and allows trolls to continue lying and harming honest workers with the intention of playing clowns for friends.

Avalanches of bomb reviews are possible even in expensive games, as the troll buys the game, does a negative review and then asks for refund and keeping an attack on the developer's pocket.

Steam allows trolls to keep liar reviews or no content at all and is no longer a safe environment for small developers.

Last month I was punished with a blocking week for responding in a review.
It was not SPAM, I was not making propaganda, it was a response to a review that aside from making false allegations about the game, attacked the gaming community, and the clever algorithm believed that I was spamming and I was punished.

And why was I punished? Probably the trolls I was criticizing reported me as SPAM.

But It was an answer, it was a legitimate comment in a commenting session, I just used a legitimate tool, the "comment session" that was open for anyone to comment on.

In the response there were 2 videos about the game, which showed exactly how the gameplay really works.

How sharing information and videos from a game sold on Steam, in a response to a troll review, with videos that are posted on STEAM, can be considered spam?

Realize? A trolling review, lying, and steam user trying to show the truth, but moderation reversed the logic and punished anyone who tried to do the right thing, and kept the attacks against the studio and against the gaming community.

This algorithm allows trolls trolling and punishes anyone who tries to combat trolling.
And why the flag to report review disappear for me?

STEAM have to fight troll reviewers effectively. STEAM is a business environment, it should be serious and reliable, and reviews need to contain real information, not jokes, anecdotes, whining and lies.

Steam allowed the review session to become an absolutely toxic environment.

Absence of ethics, lack of moderation and punishments caused by failed algorithms or inability of the moderator to analyze the post context.

[wuddih]

it is user reviews ... and there are mostly enough of them and what you complain about is just a really subjective view on a minority of them.

it seems more like you look for picking up fights with people and that is why you see them, just look at your own profile comments, it seems like you are more the aggressor in this case ...
and it seems like you only started doing this recently... such "troll"-reviews exist since day1 ...

(re)learn to ignore stuff that you simply dont like.

[Walter das Trevas]

Originally posted by wuddih:

it is user reviews ... and there are mostly enough of them and what you complain about is just a really subjective view on a minority of them.

it seems more like you look for picking up fights with people and that is why you see them, just look at your own profile comments, it seems like you are more the aggressor in this case ...
and it seems like you only started doing this recently... such "troll"-reviews exist since day1 ...

(re)learn to ignore stuff that you simply dont like.

It's been quite a while since I realized how damaging trolls doing reviews can be.
Unlike you, I am solitary with small studios.

Maybe if you were the target of troll reviewers, you'd think differently.

Steam has become totally toxic, and I'm not the only one with that perception, just a quick Google search to realize this.

https://www.gamesindustry.biz/articles/2016-05-06-steams-turned-toxic-and-valve-doesnt-care

[Count_Dandyman]

Originally posted by Walter das Trevas:

Originally posted by wuddih:

it is user reviews ... and there are mostly enough of them and what you complain about is just a really subjective view on a minority of them.

it seems more like you look for picking up fights with people and that is why you see them, just look at your own profile comments, it seems like you are more the aggressor in this case ...
and it seems like you only started doing this recently... such "troll"-reviews exist since day1 ...

(re)learn to ignore stuff that you simply dont like.

It's been quite a while since I realized how damaging trolls doing reviews can be.
Unlike you, I am solitary with small studios.

Maybe if you were the target of troll reviewers, you'd think differently.

Steam has become totally toxic, and I'm not the only one with that perception, just a quick Google search to realize this.

https://www.gamesindustry.biz/articles/2016-05-06-steams-turned-toxic-and-valve-doesnt-care

just because reviewers feel your game is bad and point out the lack of content in it after almost 4 years doesn't make them trolls and given your love of responses like "I guess you aren't skilled enough to play with keyboard and mouse" it looks more like we have an issue with an incompetent dev desperate to lash out and try to make his game seem like some hardcore game only meant for elitists as an easy excuse to hide its failings.

[wuddih]

Originally posted by Walter das Trevas:

Unlike you, I am solitary with small studios.

with that you dipped into a giant puddle. the complete opposite and i actually do something actively about it. there are 75 games in the release queue for this year of the devs i work with.

[Walter das Trevas]

Originally posted by Count_Dandyman:

Originally posted by Walter das Trevas:

It's been quite a while since I realized how damaging trolls doing reviews can be.
Unlike you, I am solitary with small studios.

Maybe if you were the target of troll reviewers, you'd think differently.

Steam has become totally toxic, and I'm not the only one with that perception, just a quick Google search to realize this.

https://www.gamesindustry.biz/articles/2016-05-06-steams-turned-toxic-and-valve-doesnt-care

just because reviewers feel your game is bad and point out the lack of content in it after almost 4 years doesn't make them trolls and given your love of responses like "I guess you aren't skilled enough to play with keyboard and mouse" it looks more like we have an issue with an incompetent dev desperate to lash out and try to make his game seem like some hardcore game only meant for elitists as an easy excuse to hide its failings.

Your answer made it clear what kind of ethics you stand for.

And it's not my game, I'm not a developer.
But I like to read reviews of indie games and I realized just a little while ago that troll users can hurt people in the real world.

[Count_Dandyman]

Originally posted by Walter das Trevas:

Originally posted by Count_Dandyman:

just because reviewers feel your game is bad and point out the lack of content in it after almost 4 years doesn't make them trolls and given your love of responses like "I guess you aren't skilled enough to play with keyboard and mouse" it looks more like we have an issue with an incompetent dev desperate to lash out and try to make his game seem like some hardcore game only meant for elitists as an easy excuse to hide its failings.

Your answer made it clear what kind of ethics you stand for.

And it's not my game, I'm not a developer.
But I like to read reviews of indie games and I realized just a little while ago that troll users can hurt people in the real world.

My ethics are no secret I stand for honesty and fair treatment the issue is that unlike some people I understand that part of that is that plenty of indies and AAA projects will fail and deserve to do so. Reviews both good and bad are valid and don't change how I feel about a game not to mention there are much more troll reviews on the big succesful games then you will ever see on the indies you claim are being victims of some huge conspiracy to try and hurt them when the reality is they die from trying to leech off a big market but failing to provide enough quality to beat the 100s of other choices available to the customers.

You are the one who talked as if your a dev being hurt by reviews and have been very vocal in your attacks on others without any real reason beyond them saying bad things about a game you have chosen to protect. That sort of behaviour is what we usually see from sockpuppet accounts designed to protect devs from being called out for censorship and aggresive behaviour.