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What about it?
It says: 24 Dec, 2018
6:09pm
You traded with ❦ Muff.
–★ StatTrak™ Bowie Knife | Doppler
Is this the only entry? Is there an identical trade, that was cancelled? Is the person actually your friend (check the profile!)?
It is the only entry, there is no identical trade and we've been friends for 3 years already (on steam)
After offering a trade IN HIS PROFILE. The trade history sends me to this other account with the same name, level 0. That I WASNT friends with. There is no way I could offer a trade in someone elses account without adding them first.
https://steamcommunity.com/discussions/forum/1/2572002906850009113/#c2572002906850084112
You gave your items away willingly and conciously (and ignored a warning, that the person is not your friend). There will be no refund.
To lock out the bot follow these steps:
- check your system for malware
- change your password and email adress
- deauthorise all other devices
- revoke your API key
"Normally, if they were to send a trade offer from your account, it would pop up unexpectedly on your phone. Well gee that's odd isn't it? Even the most inattentive of users wouldn't approve a trade they know they never sent. So instead a bot sits and waits, watching your account. It just waits for as long as it has to. Eventually, you send an offer yourself. That's when the bot jumps into action.
First, it cancels the trade you sent. Then it goes to the shell account it wants you sending the items to and changes the display name and avatar to match that of the person you tried to trade with. Then it sends another offer to that account instead. All of this happens before you have a chance to open up the mobile authenticator.
So, from your end you just sent a trade offer to a friend. "
and you confirmed it on mobile ... then you have the compromised account.
holy ♥♥♥♥♥♥♥ ♥♥♥♥. How do I email valve about this and get this fixed? How were we supposed to know it was hijacked if we were doing a 1 on 1 trade? This can't stay this way, can it?
Is there any way Steam, will give us the money back? No matter what it takes?
You ignored the warnging and just continued with the trade. Now please accept the responsibility of that, and report the scammer on their profile.
The items will not be restored to your account. What you NEED to be doing right now, is taking all those steps that were posted to make sure your account is secure and prevent this from happening again.
https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
Steam Item Restoration Policy
Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting.
Also don't enter your login details on external pages. If a website requires a Steam login, do the login on the official homepage of Steam. Legitimate sites will carry it over and not ask for your name and password again.
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.
Do each of the steps.
What happened is your account became compromised, most likely through a third party site. This well known scam then requires you to authorize the trade giving your items away after you allow them access to your account through either malware, or giving away your details through a phishing fake login page or other trick used by those shady third party sites. The way it does this is after it gains access to your account, a bot waits until you send out a trade offer, and then using the access you gave to them, their bot cancels the trade, changes a bot account to match the name and profile picture of the person you wanted to trade with, and then sends a trade giving your stuff away for free.
The scam depends on you ignoring all the warnings, such as "this user is not on your friends list", "this user has a similar name to someone on your friends list", their items missing from the offer, the big "you will receive nothing" text, the fact that they have the wrong level, wrong "has been on Steam since" date (usually obviously too recent to make sense), and a few other obvious warnings. It only works if you're not even looking at what you're doing. Sadly, an awful lot of people don't care enough to verify the trade is what they are expecting, so this scam continues to work.
Valve will not return items you gifted away to the scammer as a result of ignoring all the warnings.