Official MH:W Issue Troubleshooting/Reporting Thread

[Capcom Customer Service]

”WHERE’S MY DRAGONATOR!?” – Commander, Monster Hunter: World

We hope you’re all enjoying or will be enjoying Monster Hunter: World shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a place for tracking these problems, and pass on the feedback gathered here to our team for further investigation.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files. We have also included a breakdown of error codes.

Common Errors / Error Codes

"networking error. Lost network connection (1201)"

This error occurs when you are logged out of Steam during gameplay. Please log into Steam again, then restart Monster Hunter: World.

Flickering display on monitor during gameplay

In some configurations, a flickering issue may occur when a user selects the framerate priority setting within the Graphics Options. This setting may cause frequent resolution changes based on the user's PC specs. Try changing this setting to "High" or "Prioritize Resolution" to resolve the issue.

Launch / Crash at launch issue when playing for the first time

Please try the following in the event you experience a launching or crash-at-launch issue at initial launch:

1. Restart Steam.
   
2. Remove the save file from your Steam ID, located in the following folder: Program Files (x86)\Steam\userdata\[steam id]\582010
   
3. Relaunch the game.

Offline gaming

When launching the game for the first time, please ensure you are connected online. Once you make it to the Title Screen, offline mode can be used to launch the game.

ERR01: Failed to create Directinput device

There is a possibility DirectX 11 hasn't been installed, or .dll files are missing / corrupted. Please download and install the latest Windows Updates.

ERR03 : Failed to initialize DirectX11

There maybe several reasons causing this error.

• DirectX 11 has not been installed on the PC
  
• Using a graphics card incompatible with DirectX11
  
• OS is not supported by platform, e.g., Windows 7, 8, 8.1, and 10.
  
• To resolve, please ensure Windows Update has been run.

ERR04 : Failed to get display info.

This error happens if there is no available resolutions / color modes for the monitor / display, or no output is found for DirectX. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date. Please ensure the game is being launched on the local machine as opposed to remote access / streaming.

ERR08 : Memory overrun.

There is not enough system memory / graphics card memory to run the game. Try lowering the resolution / graphics settings of the game. Please ensure the graphics card has at least 2GB of video memory.

ERR10 : Unsupported DXGI request

There may be a possibility that the graphics card does not support the necessary functions required for the game to run. Please confirm the graphics card is compatible with Monster Hunter: World and install the latest drivers and Windows Updates.

ERR11 : Invalid DXGI call

There might be a possibility the graphics card doesn't support necessary functions required to run the game. Please confirm the graphics card is compatible with Monster Hunter: World. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date and download and install the latest Windows Updates.

ERR12 : Graphics device crashed

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR13 : Graphics driver internal error

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR14 : Graphics API not implemented

This error occurs when the current graphics card driver is not the latest version, or a certain function with DirectX isn't working properly. Please refer to your graphics card manufacturer's website to download and install the latest drivers. Please ensure you are not using a USB / Video converter display adapter, then download and install the latest Windows Updates.

Troubleshooting Steps

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterWorld.exe:
Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

Steam.exe:
Default Location: C:\Program Files (x86)\Steam

Steam AppData
Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the MonsterHunterWorld.exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the MonsterHunterWorld.exe file:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World
   
8. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Monster Hunter: World

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Monster Hunter: World

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Monster Hunter: World

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your region (continent and/or country)
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:

• Have you confirmed that you’ve met at least the minimum system requirements for the game (See Step 1)?
  
• What were the characters doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

Thank you for your patience and support, and Happy Hunting!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter: World; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[Kaldaien]

AsugaNoir님이 먼저 게시:

i've somewhat given up on them fixing my issues with the game. the high cpu usage has been reported rather frequently since launch and they haven't even commented on whether they even acknowledge the problem....so for the time being i cannot even play at a stable 60fps on a gtx 1060 at medium settings until i get a stronger cpu ( i have a i5 7400 3.0 ghz)

Unless you have a Threadripper CPU w/ 32 cores, you're always going to have high CPU load. It's a problem I addressed shortly after launch, but not one that actually has a strong correlation with framerate. The high load tends to do little more than increase CPU temperature.

The anti-debug code on the other hand might be causing you to lose 1-2 FPS. Special K can take care of both problems. They really should acknowledge this stuff, as you've pointed out, because I did it at launch.

[AsugaNoir]

Kaldaien님이 먼저 게시:

AsugaNoir님이 먼저 게시:

i've somewhat given up on them fixing my issues with the game. the high cpu usage has been reported rather frequently since launch and they haven't even commented on whether they even acknowledge the problem....so for the time being i cannot even play at a stable 60fps on a gtx 1060 at medium settings until i get a stronger cpu ( i have a i5 7400 3.0 ghz)

Unless you have a Threadripper CPU w/ 32 cores, you're always going to have high CPU load. It's a problem I addressed shortly after launch, but not one that actually has a strong correlation with framerate. The high load tends to do little more than increase CPU temperature.

The anti-debug code on the other hand might be causing you to lose 1-2 FPS. Special K can take care of both problems. They really should acknowledge this stuff, as you've pointed out, because I did it at launch.

Appreciate the reply, yeah even sitting at 100% usage it never heats up any of my cores. but i do get some very noticable FPS drops. with the recommended gpu i should be able to atleast maintain 60fps at mediumish settings i think?
but i just get unstable fps. 75fps, drop to 55fps back up to 60, down to 50 again back up to 70, and unfortunately it shows up looking like a stuttery mess.
Another issue i was having before i quit palying was if i didn't have the Fog setting turned on i'd get white blocky textures that would flash on and off the screen, turning on the Fog fixed this, but obviously this bogged my performance dramatically

[Kaldaien]

Fog? Do you mean volumetric lighting? That should be turned off on pretty much all systems because it will murder even GTX 1080 Ti cards such as mine.

I can't think of anything else that would be described as fog.

Is a GTX 1060 the recommended GPU? There are like 4 different models of that card now that it's almost irresponsible to list that card in any System Requirements. There's the 6 GiB and 3 GiB versions everyone knows about, then there's a 5 GiB version and a DDR3 version. NVIDIA's nuts, they just like the ...60 model number so much they refuse to acknowledge those cannot all be marketed as the same device without harming the consumer.

[AsugaNoir]

Kaldaien님이 먼저 게시:

Fog? Do you mean volumetric lighting? That should be turned off on pretty much all systems because it will murder even GTX 1080 Ti cards such as mine.

I can't think of anything else that would be described as fog.

Is a GTX 1060 the recommended GPU? There are like 4 different models of that card now that it's almost irresponsible to list that card in any System Requirements. There's the 6 GiB and 3 GiB versions everyone knows about, then there's a 5 GiB version and a DDR3 version. NVIDIA's nuts, they just like the ...60 model number so much they refuse to acknowledge those cannot all be marketed as the same device without harming the consumer.

yeah the setting in-game is called Volumetric Rendering Quality, seems to add fog effects from my experience.

Moving on to the card the offcial monster hunter "recommended" specs are a GTX 1060 (3gb VRAM) though to keep in mind their recommended specs were bizarrely based on high settings at a stable 30fps, which imagine that with their supposed recommended card, i could not hold a stable 30fps at high settings.

but a little update: i loaded up the game being as there's been several patches since i last played, fought Behemoth with near full texture quality (1024) and never dropped below 60fps, which is better than i was getting and less than i was getting with near lowest texture settings, also seems to be working fine without volumetric rendering now, so thats probably a good reason its working better.

[DkNeko]

Neko Awaken님이 먼저 게시:

A) Your System Specs
1) Intel(R) Core(TM)i5-6402P CPU @ 2.80 GHz (4 CPUs), 2.8 GHz
2) ACPI x64-based PC (not sure if this is what you're asking)
3) Nvidia GeForce GTX 1060 6GB
4) Video driver version number
5) 128 GB SSD 2 TB HDD (More then enough space for a 20gb game)
6) OS version Windows 7 Ultimate 64-bit (6.1, Build 7601)
7) AVG Free
8) Malaysia, South East Asia, Asia.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

Other info of comp:
- Memory: 8.192 GB RAM
- DirectX Version: DirectX 11
- System Manufacturer Gigabyte Technology Co., LTD

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues
- Ok so basically, the game is running ok till 15th December afternoon, it all happen at night when MHW started acting weird, like when i run the game it'll be like lag every 2 seconds (even the fps goes to 0 then almost instantly jumps back up to normal then 0 then to normal again and repeat.
-Not exactly sure what is the problem, but when i check under task manager, i realized there's 3 of "GetDecics_2.12_windows_x86_64". Game is ok when i end processes of them, but as i run the game, it happens again the lag every 2 sec thing. This is especially noticeable during cutscenes where the sound is ahead of the actual scenes that's going on.
- I tried searching for solutions far and wide in internet, but no conclusive answer that help which common answers include like adjust game settings under display whatever that's outdated in August (that was when MHW had problems running even on the highest spec which was fixed supposingly).
- I really don't think is my computer or hardware problem as i can run any game like World of Warcraft, Overwatch, Dota 2 and other steam games all smoothly without any sign of slowing down. Monster Hunter World the only one i have this problem and i'm really REALLY upset. Please do not let me down and help me as i have forsaken all other games for MHW as even though i'm only Hunter rank 9 now, i been loving every single second of the game!

BTW, i'm not sure how you attach the DxDiag thing. If you need it, i have it. Please help Steam, Capcom, anyone. I'm desperate.

My response has NOT BEEN RESPONDED. Zzz

[Deathunter]

ERR10 : Unsupported DXGI request when playing using DirectX12, nvidia gtx 1060 and then yellow screen of death

[Reliable Oppa]

I use inverted controls, so I've set both my camera and reticle to all inverted. However, when using cluster bombs on the HBG, it is not all inverted, but rather X: inverted Y: normal. Could it possibly be fixed so that cluster bombs are also included in 'all inverted'? Or even more, if there could be a separate reticle aiming option for cluster bombs since ground aiming feels different? (Personally, I would love to have clusters as 'all normal', but keep the camera and rest of aiming as 'all inverted').

[Marquens]

The game crashes everytime y select my character, it doesn't show any crash message, it just close the game. Please help!!!!

[Panchete]

I have a serious issue.
The game is barely functional. It takes about 3 minutes to boot up, and by the time it gets to the title screen, I have massive fps drops and chops. Unplayable.
HOWEVER, when I play OFFLINE, the game runs like a dream; buttery-smooth 60+ fps
Playing on a i5-3550, 32 GB RAM, GTX 770 PC on low settings.
I already checked firewall and antivirus, and have the latest NVIDIA drivers.
What should I do?

[ashen]

Panchete님이 먼저 게시:

I have a serious issue.
The game is barely functional. It takes about 3 minutes to boot up, and by the time it gets to the title screen, I have massive fps drops and chops. Unplayable.
HOWEVER, when I play OFFLINE, the game runs like a dream; buttery-smooth 60+ fps
Playing on a i5-3550, 32 GB RAM, GTX 770 PC on low settings.
I already checked firewall and antivirus, and have the latest NVIDIA drivers.
What should I do?

I have the same question.gtx1060.Have you solved this issue?

[theGoodEzra]

Level 6 - Optional Quests has only 2 pages, doesn't expand to third. I can't see which other quests are finished

[Panchete]

地表最强chenyun님이 먼저 게시:

I have the same question.gtx1060.Have you solved this issue?

Apparently, rebooting the pc helps, but it still doesn't solve the real problem.

[Mattux]

Harlem Dachshund님이 먼저 게시:

My game literally will NOT launch at all. It starts, black screen for 5-10 seconds, then it just disappears. no error message or crash message. I'm running Ryzen 2700x with Vega 64.
I just want to play the first game I've paid full price for in the last 5 years.

Could you fix it? The same thing happens to me

[Bulbo Faggins]

Wow, good job. One of the moooooost useless troubleshootings (if not the most one) i have ever ever ever seen. :D The game is technical disaster on PC and you don't have solution to any common problem that can be found on forums. CLAP CLAP

[Enuea]

CAPCOM,

The last patch you did made the HBG sound so muffled! Please fix this and bring back the explosive sound for the HBG.