Official MH:W & Iceborne Troubleshooting/Reporting Thread

[Capcom Customer Service]

”Wait…that is no island…it’s a landmass!” – The Handler, Monster Hunter World: Iceborne

We hope you’re all enjoying or will be enjoying Monster Hunter: World and the massive Iceborne expansion! While we hope all of our fans will have a great time with the game, there may be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a place for tracking these problems, and pass on the feedback gathered here to our team for further investigation.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files. We have also included a breakdown of error codes at the end of this post.

Troubleshooting Steps

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page for MH:W and Iceborne; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterWorld.exe:
Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

Steam.exe:
Default Location: C:\Program Files (x86)\Steam

Steam AppData
Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the MonsterHunterWorld.exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the MonsterHunterWorld.exe file:
   
7. C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World
   
8. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest NVIDIA drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.


If using a dual NVIDIA / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open NVIDIA Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close NVIDIA Control Panel and launch Monster Hunter: World

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Monster Hunter: World

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Monster Hunter: World

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

8. Original Installation

Please ensure the installed base game, DLCs, and any official title updates are rolled back to their unaltered original state as provided by Capcom and Steam Store. If the problem still persists, please contact Capcom customer service for additional assistance.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size (e.g., 16GB)
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your region (continent and/or country)

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:

• Have you confirmed that you’ve met at least the minimum system requirements for the game (See Step 1)?
  
• What were the characters doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

D) DxDiag Report
A good deal of the aforementioned system information, such as the OS version, graphics card model, and video driver, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

E) Graphics Settings configuration file
The graphics_option.ini file contains graphics options selected in your game. The file is located in the directory below:

Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World\

Please upload the graphics_option.ini file along with the DxDiag.txt file to the file hosting sites noted above and submit URL along with other relevant information from sections A, B, and C.

Common Errors / Error Codes

"networking error. Lost network connection (1201)"

This error occurs when you are logged out of Steam during gameplay. Please log into Steam again, then restart Monster Hunter: World.

Flickering display on monitor during gameplay

In some configurations, a flickering issue may occur when a user selects the framerate priority setting within the Graphics Options. This setting may cause frequent resolution changes based on the user's PC specs. Try changing this setting to "High" or "Prioritize Resolution" to resolve the issue.

Launch / Crash at launch issue when playing for the first time

Please try the following in the event you experience a launching or crash-at-launch issue at initial launch:

1. Restart Steam.
   
2. Remove the save file from your Steam ID, located in the following folder: Program Files (x86)\Steam\userdata\[steam id]\582010
   
3. Relaunch the game.

Offline gaming

When launching the game for the first time, please ensure you are connected online. Once you make it to the Title Screen, offline mode can be used to launch the game.

ERR01: Failed to create Directinput device

There is a possibility DirectX 11 hasn't been installed, or .dll files are missing / corrupted. Please download and install the latest Windows Updates.

ERR03 : Failed to initialize DirectX11

There maybe several reasons causing this error.

• DirectX 11 has not been installed on the PC
  
• Using a graphics card incompatible with DirectX11
  
• OS is not supported by platform, e.g., Windows 7, 8, 8.1, and 10.
  
• To resolve, please ensure Windows Update has been run.

ERR04 : Failed to get display info.

This error happens if there is no available resolutions / color modes for the monitor / display, or no output is found for DirectX. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date. Please ensure the game is being launched on the local machine as opposed to remote access / streaming.

ERR08 : Memory overrun.

There is not enough system memory / graphics card memory to run the game. Try lowering the resolution / graphics settings of the game. Please ensure the graphics card has at least 2GB of video memory.

ERR10 : Unsupported DXGI request

There may be a possibility that the graphics card does not support the necessary functions required for the game to run. Please confirm the graphics card is compatible with Monster Hunter: World and install the latest drivers and Windows Updates.

ERR11 : Invalid DXGI call

There might be a possibility the graphics card doesn't support necessary functions required to run the game. Please confirm the graphics card is compatible with Monster Hunter: World. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date and download and install the latest Windows Updates.

ERR12 : Graphics device crashed

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR13 : Graphics driver internal error

There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR14 : Graphics API not implemented

This error occurs when the current graphics card driver is not the latest version, or a certain function with DirectX isn't working properly. Please refer to your graphics card manufacturer's website to download and install the latest drivers. Please ensure you are not using a USB / Video converter display adapter, then download and install the latest Windows Updates.
Thank you for your patience and support, and Happy Hunting!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter: World; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

Note: The old "Monster Hunter: World Troubleshooting Thread" will be locked and unpinned but can still be access here.

[ags_008]

Crapcom my game its broke, repair this crap

https://pastebin.com/8bvnYShc

[ags_008]

My system never collapsed until your crappy update, I bought my game (and very expensive) I am not a thief and I do not download it for free, I think I do not need to be treated in this way with your DRM system garbage that even limiting the graphic profile both in the game as in the Nvidia C Panel ends up breaking all the occasions

https://pastebin.com/8bvnYShc

[wongcl94]

https://pastebin.com/y6q9XeTs
https://pastebin.com/wejwLGXd
https://pastebin.com/khj95nke
after the new update,it crashes frequentl

[Kamiko]

A) Your System Specs
1) CPU: Intel i5 4670 (non-k)
2) Name: It's a custom built PC
3) GPU: MSI GTX 970 3.5 gb VRAM
4) Video driver version number: 441.87
5) System memory size: 8 GB
6) OS version: Win 10
7) Anti-virus software name and version: MalwareBytes (free), 4.0.4
8) Your region: EU, Poland

B) Give as many details about your issue as possible
I have encountered a DX12 crash despite an update that was said to have resolved the issues. It happened on a Special Arena quest with Silver Rathalos, when it launched a fireball while flying. I had it (Rathalos) in the full view of my camera. It was a 4-man hunt.

C) Detailed reproduction steps, if consistently reproducible
This is beyond my control, sorry.

D) and E) DX Diag and Graphics configuration:
https://gofile.io/?c=srLf27

[Candy Rush]

The game crashes when the battle is in progress
and it happened in some places on the map and when I ran to the old position the game collapsed again
All collapses have the same position
I have run and tried many times and they all happen at one location

A
1) Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (6 CPUs), ~2.9GHz
2) DESKTOP-IVNIFPM
3) GeForce RTX 2070 8GB (Nvidia)
4) 442.19 latest driver
5) 16Gb Ram
6) Windows 10 Home 64-bit
7) Viet Nam (Asia)


Video Error
/url https://drive.google.com/open?id=1ona5IrahzbcQtsiCDu9wSBm--_ebLtdQ


D
/url https://drive.google.com/open?id=1wEuH0rCu67vFBdYGBk3YUPfvvt2z8JTB
dxdiag


E
/url https://drive.google.com/open?id=1gEPAplaMcP6gHoFQhTkDen5rxo5hcHji

and error code from Event view

Faulting application name: MonsterHunterWorld.exe, version: 0.0.0.0, time stamp: 0x5e463c73
Faulting module name: MonsterHunterWorld.exe, version: 0.0.0.0, time stamp: 0x5e463c73
Exception code: 0xc0000005
Fault offset: 0x0000000020598c70
Faulting process id: 0x2654
Faulting application start time: 0x01d5e8e18121bc5c
Faulting application path: D:\Steam\steamapps\common\Monster Hunter World\MonsterHunterWorld.exe
Faulting module path: D:\Steam\steamapps\common\Monster Hunter World\MonsterHunterWorld.exe
Report Id: 48a93af3-1601-4873-aaf2-faabb599bb05
Faulting package full name:
Faulting package-relative application ID

[VapingFoxx]

So I'm another Hunter who can't hunt anymore :( tried everything to fix it on my own but nothing worked..

PC Specs: https://drive.google.com/open?id=1hZayt-p5rDW_uzo0DIAv62wsfk-vv1Mt

[zana]

I just spent 10 minutes trying to get input back in the middle of a hunt after tabbing out for a moment.
Capcom, please fix this utter nonsense. Or give me a refund, I don't care at this point.

[otew]

"ERR 12 Graphics card crashed"
I get this message in the game during the battle and experience a crash frequently(once in 2~3 hrs). DX12 is turned on. I'm not sure if this is happening to everyone else. any solution?
P.S. I use rx 480 8gb

[otew]

Alatreon původně napsal:

A) Your System Specs
1) CPU: Intel i5 4670 (non-k)
2) Name: It's a custom built PC
3) GPU: MSI GTX 970 3.5 gb VRAM
4) Video driver version number: 441.87
5) System memory size: 8 GB
6) OS version: Win 10
7) Anti-virus software name and version: MalwareBytes (free), 4.0.4
8) Your region: EU, Poland

B) Give as many details about your issue as possible
I have encountered a DX12 crash despite an update that was said to have resolved the issues. It happened on a Special Arena quest with Silver Rathalos, when it launched a fireball while flying. I had it (Rathalos) in the full view of my camera. It was a 4-man hunt.

C) Detailed reproduction steps, if consistently reproducible
This is beyond my control, sorry.

D) and E) DX Diag and Graphics configuration:
https://gofile.io/?c=srLf27

I am experiencing the same issue with error 12 graphics card crashed with use of DirectX12

[Foeder]

Hi there, since I can't really post a comment on the internet related problems topic, I've decided to post it here.

I'm currently having some issues regarding online play. I keep receiving the error code 50086-MW1 every time I'm trying to play with my girlfriend. This issue has been popping up after the recent update and it cannot be my internet's fault since every time I play with her, we have a messenger call on going with little to no connection problems.

Googling the error code has people claiming that they are also getting this code even in the PS4 version, and it hasn't been fixed even though it has been a while. Are there any known fixes to this and will this be fixed anytime soon in a future update?

[Behemoth]

keep disconecting from other players every damn hunt after 2~5 min, its unplayable and it takes all the fun away from the game, its not my internet connectioin, its not my antivirus, its not some mod nonsense, its a freaking problem with you CAPCOM guys, fix this damn thing already. get your ♥♥♥♥ together.

[Pokeking]

kyhd původně napsal:

I keep receiving the error code 50086-MW1 every time I'm trying to play with my girlfriend. This issue has been popping up after the recent update and it cannot be my internet's fault since every time I play with her, we have a messenger call on going with little to no connection problems.

Googling the error code has people claiming that they are also getting this code even in the PS4 version, and it hasn't been fixed even though it has been a while. Are there any known fixes to this and will this be fixed anytime soon in a future update?

Behemoth původně napsal:

keep disconecting from other players every damn hunt after 2~5 min, its unplayable and it takes all the fun away from the game, its not my internet connectioin, its not my antivirus, its not some mod nonsense, its a freaking problem with you CAPCOM guys, fix this damn thing already. get your ♥♥♥♥ together.

No idea at all if that issue is ever going to be fully fixed, but I do remember that it's a (much) more common issue on PC due to how an update quite some time ago to Steam's Friend ui system caused it work much differently, and/or the code added on top of the existing steam ui code messed up Capcom's connection system. It's utterly baffling (to me at least) how an update to the steam overlay could cause an issue with Capcom's already buggy server connection system and just shows how much MHW has become Capcom's Fallout 76 due to ♥♥♥♥♥♥ coding, lack of optimization, and poor work ethic with testing before releases.

And yes, the fact that Capcom hasn't even done something about this serious issue (and others such as the post massive loss in performance from iceborne's PC launch) is incredibly frustrating and aggravating due to how big Capcom is as a company, as you'd think they'd put some serious effort into fixing these issues (and preventing them in the first place), but how long it's taken to fix these and how often they seem to occur and how serious they are just shows that they don't really seem to care and/or understand what they've been needing to get done. And if you're wondering, no, this was way before Coronavirus started to pop up.


Regardless, that update causes this issue to be much more prevalent with the steam overlay in the background (aka the ui that comes up when you pres shift+tab while in a game), as it causes it even when you never opened it after launching the game. Typing " -nofriendsui -udp " in MHW's launch options has me very rarely disconnecting from online sessions after such. There is another version of that launch options that works better or worse for people than this one, but I haven't needed to use the other due to how much this one has fixed it (heck I forget it existed until you said something about it). You could also just disable the steam overlay in steam's settings, but that's kinda of stupid if you play other games.

And for those of you that are posting with issues here, make sure to at least remember that Capcom DOES have their own support website, so posting there is as good (or better in quite a few cases) than posting just here. If you're also fed up with how much of a fugg up MHW has become, their website is also good place to lodge a complaint, but being outright rude is just going to get your complaint ignored as these are still people that have to read and take your complaint, and aren't the ones who made this issues in the first place as Customer Service people don't work on the game itself.

[Christinna]

Fork_Bomb původně napsal:

C) Detailed reproduction steps, if consistently reproducible
After updated, I can't enter the game. It just black screen then crash without any popup error.
I have tried deleting everything, reinstalling the game and graphics driver, but still crashing.

edit:
update to steam beta version, and the game is working now

God, thank you. I tried EVERYTHING imaginable and this finally fixed my problem.

[Candy Rush]

The game crashed and did not leave any notice
Time occurred is random
A
1) Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (6 CPUs), ~2.9GHz
2) DESKTOP-IVNIFPM
3) GeForce RTX 2070 8GB (Nvidia)
4) 442.50 latest driver
5) 16Gb Ram
6) Windows 10 Home 64-bit
7) Viet Nam (Asia)

B
I could enter the game, But the game crashed randomly

Video Error
/url https://drive.google.com/open?id=1ona5IrahzbcQtsiCDu9wSBm--_ebLtdQ


D
/url https://drive.google.com/open?id=1wEuH0rCu67vFBdYGBk3YUPfvvt2z8JTB
dxdiag


E
/url https://drive.google.com/open?id=1gEPAplaMcP6gHoFQhTkDen5rxo5hcHji

and error code from Event view

Faulting application name: MonsterHunterWorld.exe, version: 0.0.0.0, time stamp: 0x5e463c73
Faulting module name: MonsterHunterWorld.exe, version: 0.0.0.0, time stamp: 0x5e463c73
Exception code: 0xc0000005
Fault offset: 0x0000000020598c70
Faulting process id: 0x2654
Faulting application start time: 0x01d5e8e18121bc5c
Faulting application path: D:\Steam\steamapps\common\Monster Hunter World\MonsterHunterWorld.exe
Faulting module path: D:\Steam\steamapps\common\Monster Hunter World\MonsterHunterWorld.exe
Report Id: 48a93af3-1601-4873-aaf2-faabb599bb05
Faulting package full name:
Faulting package-relative application ID

[Mebrial]

Hello!

I'm getting a "Failed to Save Game" error commonly (but not every time) and I can't seem to fix it! I've scoured a few different peoples threads with similar issues, and tried their solutions, but it persists to give me grief.

I'm running a completely unmodded Monster Hunter World: Iceborne, I keep no back-up saves in the same directory as the game save files, I've tried deleting my local save to let Steam fill it with the Cloud Save and have tried verifying the game files through Steam.

I've only had this issue for the past month or so.