Monster Hunter: World

Monster Hunter: World

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Capcom Customer Service  [developer] Aug 9, 2018 @ 9:15am
Official MH:W Issue Troubleshooting/Reporting Thread
”WHERE’S MY DRAGONATOR!?” – Commander, Monster Hunter: World

We hope you’re all enjoying or will be enjoying Monster Hunter: World shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a place for tracking these problems, and pass on the feedback gathered here to our team for further investigation.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files. We have also included a breakdown of error codes.

Common Errors / Error Codes
"networking error. Lost network connection (1201)"
This error occurs when you are logged out of Steam during gameplay. Please log into Steam again, then restart Monster Hunter: World.

Flickering display on monitor during gameplay
In some configurations, a flickering issue may occur when a user selects the framerate priority setting within the Graphics Options. This setting may cause frequent resolution changes based on the user's PC specs. Try changing this setting to "High" or "Prioritize Resolution" to resolve the issue.

Launch / Crash at launch issue when playing for the first time
Please try the following in the event you experience a launching or crash-at-launch issue at initial launch:
  1. Restart Steam.
  2. Remove the save file from your Steam ID, located in the following folder: Program Files (x86)\Steam\userdata\[steam id]\582010
  3. Relaunch the game.

Offline gaming
When launching the game for the first time, please ensure you are connected online. Once you make it to the Title Screen, offline mode can be used to launch the game.

ERR01: Failed to create Directinput device
There is a possibility DirectX 11 hasn't been installed, or .dll files are missing / corrupted. Please download and install the latest Windows Updates.

ERR03 : Failed to initialize DirectX11
There maybe several reasons causing this error.
  • DirectX 11 has not been installed on the PC
  • Using a graphics card incompatible with DirectX11
  • OS is not supported by platform, e.g., Windows 7, 8, 8.1, and 10.
  • To resolve, please ensure Windows Update has been run.

ERR04 : Failed to get display info.
This error happens if there is no available resolutions / color modes for the monitor / display, or no output is found for DirectX. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date. Please ensure the game is being launched on the local machine as opposed to remote access / streaming.

ERR08 : Memory overrun.
There is not enough system memory / graphics card memory to run the game. Try lowering the resolution / graphics settings of the game. Please ensure the graphics card has at least 2GB of video memory.

ERR10 : Unsupported DXGI request
There may be a possibility that the graphics card does not support the necessary functions required for the game to run. Please confirm the graphics card is compatible with Monster Hunter: World and install the latest drivers and Windows Updates.

ERR11 : Invalid DXGI call
There might be a possibility the graphics card doesn't support necessary functions required to run the game. Please confirm the graphics card is compatible with Monster Hunter: World. Please check that the graphics card meets the system requirements for the game. If the graphics card meets the system requirements, ensure the driver is fully up-to-date and download and install the latest Windows Updates.

ERR12 : Graphics device crashed
There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR13 : Graphics driver internal error
There might be a possibility the graphics card doesn't have the latest drivers. Please visit your graphics card manufacturer's website and download and install the latest drivers, then download and install the latest Windows Updates.

ERR14 : Graphics API not implemented
This error occurs when the current graphics card driver is not the latest version, or a certain function with DirectX isn't working properly. Please refer to your graphics card manufacturer's website to download and install the latest drivers. Please ensure you are not using a USB / Video converter display adapter, then download and install the latest Windows Updates.

Troubleshooting Steps

1. Check the game’s system requirements
Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list
Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterWorld.exe:
Default Location: C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World

Steam.exe:
Default Location: C:\Program Files (x86)\Steam

Steam AppData
Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
  1. Windows Defender[support.microsoft.com]
  2. Microsoft Security Essentials[answers.microsoft.com]
  3. Malwarebytes[www.malwarebytes.com]
  4. Avast Antivirus[www.avast.com]
  5. AVG Antivirus[support.avg.com]
  6. Kaspersky Anti-Virus[support.kaspersky.com]
  7. Webroot SecureAnywhere[www5.nohold.net]
  8. McAfee Antivirus (Steam Support guide)
  9. Bitdefender*[www.bitdefender.com]
*For Bitdefender, you will need to also add the MonsterHunterWorld.exe file to the program’s Whitelist. To do this, follow these steps:
  1. Open Bitdefender
  2. Go to the Protection tab
  3. Click “View Feature”
  4. Click the gear icon inside the “Advanced Thread Defense” box
  5. Select “Add applications to the whitelist”
  6. Browse and navigate to the MonsterHunterWorld.exe file:
  7. C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter World
  8. Once the .exe file is added, close Bitdefender and relaunch the game


3. Give administrator privileges to Steam and the game
Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System
Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

  1. Run DDU and uninstall old video driver.
  2. Install the latest OEM video card driver and reboot your PC.
  3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings
To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

  1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
  2. Reboot your PC
  3. Open Nvidia Control Panel
  4. Click 'Manage 3D Settings'
  5. Go to 'Program Settings' and then select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Add')
  6. Scroll down to 'Power Management Mode'
  7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
  8. Close Nvidia Control Panel and launch Monster Hunter: World

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

  1. Open AMD Catalyst Control Center
  2. Under “Switchable Graphics”, select the High Performance section and select ‘Monster Hunter: World’ (if it is not in the list you can add it manually by clicking 'Browse')
  3. Click ‘Apply’
  4. Close AMD Catalyst Control Center and launch Monster Hunter: World

Additionally, double-check your desktop / laptop’s power settings by performing the following:

  1. If using a laptop, ensure the charger is connected
  2. Open Control Panel
  3. Select Power Options
  4. Select “Change Plan Settings”
  5. Select “Change advanced power settings”
  6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
  7. Launch Monster Hunter: World

6. Update DirectX
We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Verify the game’s cache in Steam
Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:
  1. Restart your computer and launch Steam
  2. From the “Library” section, right-click on the game and select “Properties” from the menu.
  3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
  4. Steam will verify the game's files - this process may take several minutes.
  5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your region (continent and/or country)
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:
  1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
  2. Type "dxdiag" (with or without quotes) into the box that comes up.
  3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.
B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc. The following information can greatly help as well:
  • Have you confirmed that you’ve met at least the minimum system requirements for the game (See Step 1)?
  • What were the characters doing when this issue occurred?
  • Did the issue resolve itself when you rebooted the game?
  • Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.
C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and investigate the issue further.

Thank you for your patience and support, and Happy Hunting!

Best Regards,

Capcom USA Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter: World; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.
Last edited by Capcom Customer Service; Aug 10, 2018 @ 10:36am
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Showing 1-15 of 1,706 comments
Zefar Aug 9, 2018 @ 9:28am 
Any idea on how to solve this one?
https://www.dropbox.com/s/4tebun3t3f6dtls/Screenshot%202018-08-09%2018.27.32.png?dl=0
This happens at start up too.

I have the latest drivers on my GPU already.


Edit: I fixed it by changing it from fullscreen to Borderless window mode.


Edit again: I changed the setting through Geforce experience. You should be able to add your own settings. With AMD you might have this feature as well.
Last edited by Zefar; Aug 9, 2018 @ 3:23pm
feel like the voice is out of sync
ibezoops Aug 9, 2018 @ 9:36am 
zefar same issue here
Don Cunha Aug 9, 2018 @ 9:37am 
I set the sound to Japanese and it crashed the game as soon as I confirmed it, now it crashes at launch. Any way of swapping the language set outside the game? Can't find the settings file anywere.
Nicholas Steel Aug 9, 2018 @ 9:42am 
Originally posted by They call me Mr. Cunha:
I set the sound to Japanese and it crashed the game as soon as I confirmed it, now it crashes at launch. Any way of swapping the language set outside the game? Can't find the settings file anywere.
Did you try verifying the integrity of the game cache?
Harlem Dachshund Aug 9, 2018 @ 9:54am 
My game literally will NOT launch at all. It starts, black screen for 5-10 seconds, then it just disappears. no error message or crash message. I'm running Ryzen 2700x with Vega 64.
I just want to play the first game I've paid full price for in the last 5 years.
Tara Aug 9, 2018 @ 9:55am 
Anything on Err21: NVAPI error?
BlackTecno Aug 9, 2018 @ 9:56am 
It says that the game wasn't designed for controllers when I use my PS4 controller. Don't know why it's doing that
フィフティ Aug 9, 2018 @ 9:56am 
This must be a joke. No option for raw mouse input. Forced, reversed acceleration. Why on earth does the camera move slower, when moving the mouse faster, and vice versa??????????
冰糖荔枝 Aug 9, 2018 @ 10:00am 
Can we add ps4 controller displays in this game?
it's really hateful when u using a ps4 controlller but shows xbox's buttons
Last edited by 冰糖荔枝; Aug 9, 2018 @ 10:02am
PoohVz Aug 9, 2018 @ 10:05am 
Baddy Aug 9, 2018 @ 10:10am 
When I launch the game, I get a black screen for a couple seconds, then it closes on me and returs to steam.
KINGGRRRRR Aug 9, 2018 @ 10:15am 
After Character creation my game crashed in the Cutscene
FX 8320 1050 Ti 16 Gb Ram , all Driver up to date , hope for a fix
Last edited by KINGGRRRRR; Aug 9, 2018 @ 10:15am
Kou Aug 9, 2018 @ 10:19am 
Originally posted by Harlem Dachshund:
My game literally will NOT launch at all. It starts, black screen for 5-10 seconds, then it just disappears. no error message or crash message.
Exactly the same problem over here.
Heathen Aug 9, 2018 @ 10:23am 
The game supports Xinput (Xbox 360 and Xbox One) and Dualshock 4 controllers. You might have to enable the appropriate options in Big Picture in Steam.

Unfortunately, it appears that CAPCOM screwed up the Steam Controller support.

When I try to launch the game with my Steam Controller, I receive the error from Steam that the game does not have controller support, and there is no responsiveness from the game to controller inputs (only Steam responses).
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Date Posted: Aug 9, 2018 @ 9:15am
Posts: 1,706