Crash on launch with my Eyefinity setup (3 monitors combined into one) - help please !

[adrian.vasile.constantin]

Hello

I just tried the game and with my setup it just crashes on load, even when I select Safe Mode at start.

I can only suspect the reason would be my Eyefinity monitor, which is made of 3x1 monitor wall of FHD (1080p) monitors in portrait mode, for a total (combined) resolution of 3240 x 1920 (3240 = 1080 x 3). I use this setup for work and I can not just play around with the monitors, only for the game ... :(

I guess something like the aspect ratio is not standard... but I think the game should not crash like this for such a trivial reason.

I still want to play the game, but also do not want to loose my trial period of 2 hours (within 2 weeks). Can anyone help me set up the game please ?

The Windows event log shows a crash in KERNEL32.DLL ... but I know it is not really the system .dll that causes it.

[Aliisa]

We do not know at this time if the crash is due to monitor resolution.
First, please post the entire contents of "game.log.txt" to pastebin.com and share the link here, so we may be able to identify and solve the problem.
Since "game.crash.txt" is useless in most cases, "game.crash.txt" is only needed as supplemental information to "game.log.txt".
In rare cases, "game.crash.txt" may be useful.

The "game.log.txt" usually contains the account name of the PC you are using.
If you do not want the account name to be made public, please edit it in advance by replacing it with other characters.

[Aliisa]

Alternatively, you can change 'uset r_multimon_mode "0"' to 'uset r_multimon_mode "4"' in the 'config.cfg' file of ETS2, but this requires various settings.

A brief explanation can be found on the wiki created by SCS.
https://modding.scssoft.com/wiki/Documentation/Engine/Multi_monitor_configuration

It is not clear from just looking at this, so it would be better to look at the explanation somewhere else.

[adrian.vasile.constantin]

Thank you !

The game.log.txt file showed one of the game files could not be loaded and gave an error.
So I used Verify Installed Files in Steam and Steam fixed it.

I am now able to start the game, so my problem is now fixed.
Thank you for the support