Game does not launch in DirectX mode after 1.36 update

[Carnifex]

Dear all,

Since the 1.36 update the game does not launch in DirectX mode. I know DirectX 9 is no longer supported, but my computer can handle up to DirectX 12. See my dxdiag file: https://pastebin.com/n2V2Vwdc

The crash happens when I select DirectX upon launch. See gamelog pastebin here: https://pastebin.com/N6FK4Ggp

1) I select the game in Steam, press PLAY
2) Select: play Euro Truck Simulator
3) Black Screen
4) Error message with suggestions what to do (delete config files, update graphic drivers, directx perhaps not working...)
5) ALT+F4 to go back to my desktop

Launching in OpenGL does work, but every time I restart my game all my settings are reset to default. Graphics settings, my Logitech G27 settings, and so on. It can not be that I have to change these settings every single time?

The game worked perfectly before this update.

I have tried clean installing all my Geforce drivers. No luck. Also deleted the config files, no luck either. I am no computer expert, so I hope anyone can help me out. I am afraid to reinstall the entire game, losing progress would be terrible. I have put a lot of hours into the game with tremendous progress.

Thanks.

[boba4ko84]

Welcome to the club. I can`t even start the bloody game after the update. My trusty GTX 670 supports DX 11.1. but I am using DX 12 and still no result. No mods, nothing. That is the situation dude. I alson tried everything.

[Picus viridis]

Subscribing to this post.

[Двачевская]

Lol I have this problem too

[ivanmanu51]

@Stanley

1. Try to verify integrity of game file by following this tutorial https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

2. Create a manual backup of your main profile located in "Documents/Euro Truck Simulator 2/profiles". Inside there you'll see folder(s) with random numbers depending on how many profiles you had. Copy those folders to different location.
- And then completely delete the Euro Truck Simulator 2 folder inside the Documents.
- Start the game and select DX11. If it crashes, select OpenGL and try to create a new profile and save it.
- Close the game and try to start it again (after that add your main profiles to the same "profiles" folder)

3. If you can't run with DX11 only, then that most likely has something with your GPU or OS in general. But what, we can't know for sure. You already said you did a clean installation of your drivers.
Try to download this DX web installer and run it again on your system. https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

EDIT:
Unplug your G27 from USB port, restart your PC and then try to run the game. I've seen people had that kind of issues due to bad drivers for their steering wheels.

[Picus viridis]

Please stick to the topic, fight your personal quarrels through private chat @boba. I hope anyone can fix Stanley's problem. Thanks so far for the tips @ivan

[boba4ko84]

Originally posted by Michael:

Please stick to the topic, fight your personal quarrels through private chat @boba. I hope anyone can fix Stanley's problem. Thanks so far for the tips @ivan

Who deleted my post? I am not fighting. I am just saying that this update is not well optimized at all and nobody can help you except SCS. They are the only one that can fix it with a patch.

[Wolfgang]

Originally posted by boba4ko84:

Originally posted by Michael:

Please stick to the topic, fight your personal quarrels through private chat @boba. I hope anyone can fix Stanley's problem. Thanks so far for the tips @ivan

Who deleted my post? I am not fighting. I am just saying that this update is not well optimized at all and nobody can help you except SCS. They are the only one that can fix it with a patch.

Well, a game.log would be more helpful than just stating that it is not working.
So post your game.log to http://pastebin.com post the link here and we can try to help you.

[boba4ko84]

Originally posted by Wolfgang:

Originally posted by boba4ko84:

Who deleted my post? I am not fighting. I am just saying that this update is not well optimized at all and nobody can help you except SCS. They are the only one that can fix it with a patch.

Well, a game.log would be more helpful than just stating that it is not working.
So post your game.log to http://pastebin.com post the link here and we can try to help you.

Posted everything in this discussion "the best update ever :D" Read the whole thing. I am tired of saying the same thing over and over. There is no problem with our PCs. The problem is with this update. It is rushed and not optimized. Everything was OK before it. That`s all folks.

[Ryu]

Originally posted by boba4ko84:

Originally posted by Wolfgang:

Well, a game.log would be more helpful than just stating that it is not working.
So post your game.log to http://pastebin.com post the link here and we can try to help you.

Posted everything in this discussion "the best update ever :D" Read the whole thing. I am tired of saying the same thing over and over. There is no problem with our PCs. The problem is with this update. It is rushed and not optimized. Everything was OK before it. That`s all folks.

And yet tens of thousands of players are having no issue. Not trying to invalidate your problems, however, hijacking every thread where someone else is having an issue that might be solvable with your own is not helpful.

[boba4ko84]

Originally posted by ~{DCMT}~ Ryu:

Originally posted by boba4ko84:

Posted everything in this discussion "the best update ever :D" Read the whole thing. I am tired of saying the same thing over and over. There is no problem with our PCs. The problem is with this update. It is rushed and not optimized. Everything was OK before it. That`s all folks.

And yet tens of thousands of players are having no issue. Not trying to invalidate your problems, however, hijacking every thread where someone else is having an issue that might be solvable with your own is not helpful.

I am not hijacking anything. He is having the same problems as me. Many people are having the same issue. It is not about mods, it is not about drivers, OS, GPUs, DX 11, 12, 13, 14. He tried all the things that I tried. This is not solvable by users. This is solvable by SCS. This update is badly optimized. This is the truth!

[pieperjohanns]

Originally posted by boba4ko84:

Many people are having the same issue.

Send an e-mail to SCS containing your game.log.txt and crash.log.txt file.

[vincentbluff]

Originally posted by boba4ko84:

Originally posted by ~{DCMT}~ Ryu:

And yet tens of thousands of players are having no issue. Not trying to invalidate your problems, however, hijacking every thread where someone else is having an issue that might be solvable with your own is not helpful.

I am not hijacking anything. He is having the same problems as me. Many people are having the same issue. It is not about mods, it is not about drivers, OS, GPUs, DX 11, 12, 13, 14. He tried all the things that I tried. This is not solvable by users. This is solvable by SCS. This update is badly optimized. This is the truth!

Here's the truth. I have seen this prbplem only on low end spec pc or laptops and and old low end graphics cards. If the game is working for 99.9% of users. Maybe you should think of reverting to 1.35 until SCS fixes the problem as you say, it wasn't as if they didn't beta test this or anything. And if you think it is a bug this is the wrong place to report it, go file a bug report directly to SCS.

[Wolfgang]

Originally posted by pieperjohanns:

Originally posted by boba4ko84:

Many people are having the same issue.

Send an e-mail to SCS containing your game.log.txt and crash.log.txt file.

Okay. I did read through all of that and I think you should contact SCS directly about your problem. Maybe they can help you. Here is the link to their forum: http://forum.scssoft.com
Report your problem to the technical problem section for ETS2. Include your game.log your game.crash and your hardware specs (and maybe a Link to the discussion "the best update ever").

[boba4ko84]

Originally posted by shaun:

Originally posted by boba4ko84:

I am not hijacking anything. He is having the same problems as me. Many people are having the same issue. It is not about mods, it is not about drivers, OS, GPUs, DX 11, 12, 13, 14. He tried all the things that I tried. This is not solvable by users. This is solvable by SCS. This update is badly optimized. This is the truth!

Here's the truth. I have seen this prbplem only on low end spec pc or laptops and and old low end graphics cards. If the game is working for 99.9% of users. Maybe you should think of reverting to 1.35 until SCS fixes the problem as you say, it wasn't as if they didn't beta test this or anything. And if you think it is a bug this is the wrong place to report it, go file a bug report directly to SCS.

The damage control squad in its full glory. My PC is not low end. My GTX 670 can run many of the modern titles. Check it here: https://www.gpucheck.com/compare/nvidia-geforce-rtx-2060-vs-nvidia-geforce-gtx-670/intel-core-i7-8700k-3-70ghz-vs-intel-core-i7-2700k-3-50ghz/high

I already reverted to 1.35 and will wait for a patch. If they don``t fix the problem they will loose me as a customer. It is as simple as that!

[Nimir-Raj]

<ERROR> [gfx] failed to initialize device! (dx11)

Yeah no wonder you have issues. DX11 isn't working. In this case I would post on the forum, a similar issue was previously fixed, but if you don't post they might not realise there are other similar problems still going on.