Unmodded fresh ETS2 on fresh install of windows 10 won't work.

[Moonweb]

game.crash.txt https://pastebin.com/gY2ebz33
game.log.txt https://pastebin.com/KWigDmTG

I've fully updated windows 10, fully updated video drivers. The OS is stable and everything else works fine.
I deleted my old profile. When I create a new profile and the game starts to load the initial job, the loading bar gets to two-thirds, the loading screen hangs, the music jitters for a second followed by a CTD with no message. This is the second fresh install of windows 10 on the current (for all intents and purposes new) machine with which I've had this problem; I had to reinstall windows again due to a different error and I'm at the same point again with this game. I can't figure out what is wrong.
No antivirus programs besides windows defender were installed when I installed and ran the game.
I'm running the exe as administrator.
All user types have full access to read/modify/write.
No other thread on the subject has yielded a solution.

game version 1.34.0.34

ASRock 970A-G/3.1
AMD 9590
MSI R9 390 (19.4.1)
Corsair Vengeance 16GB 1333
Kolink 1000W
WDC Black
TX wheel
T8 shifter
Windows 10 official from USB fully updated

Thanks for any help

[xFetusx Block11Radio.ca]

did you install the drivers for your motherboard too ? ie from the manufactures website , chipset and BIOS mainly, that is very important , more so with OLD POTATO pcs . have you run the file verification for the game ? is your memory running in single or dual chan ? check the resolution settings in the game and make sure they are the same as your native resolution . you can look in your cfg file for that . those are a few things off the top of my head . apart from update your gear being the first one . cheers

[Ragequit Inc.]

From what I can tell, you seem to be trying to run a triple screen resolution.

Whether or not that's intentional, try running single screen first, see if that helps.

(trip-screens might be a bit much for a 2 gig card)

[Moonweb]

Motherboard Drivers : check
File verification : check
Dual Channel RAM: check
Resolutions : check
Trial on single screen : fail
Heat Problems : None believe me
Update gear: The motherboard is a 'recent' release and the only available board capable of the power a 9590 needs. I was forced to upgrade from windows 7 to 10 because 7 simply doesn't work on this 'new' board, I discovered with some irritation. Furthermore I have yet to find a game I can't run on Ultra (Elite Dangerous, for an example of a new game runs perfectly smoothly maxed out on three screens in the middle of a planetary ring in a 'kill system authority' situation so I'd speculate that updating my hardware to a new no-bottleneck system is pointless at this time). The MSI R9 390 has 8GB DDR5 if I'm not mistaken and is still considered to be a 'good card'.
On windows 7 I ran ETS2 (maxed obv), on three screens, with no issues at all.

Thanks for the help guys, checking things doesn't hurt.

[Ragequit Inc.]

Originally posted by Moonweb:

Motherboard Drivers : check
File verification : check
Dual Channel RAM: check
Resolutions : check
Trial on single screen : fail
Heat Problems : None believe me
Update gear: The motherboard is a 'recent' release and the only available board capable of the power a 9590 needs. Furthermore I have yet to find a game I can't run on Ultra (Elite Dangerous, for an example of a new game runs perfectly smoothly maxed out on three screens in the middle of a planetary ring in a 'kill system authority' situation so I'd speculate that updating my hardware to a new no-bottleneck system is pointless at this time). The MSI R9 390 has 8GB DDR5 if I'm not mistaken and is still considered to be a 'good card'.
On windows 7 I ran ETS2 (maxed obv), on three screens, with no issues at all.

Thanks for the help guys, checking things doesn't hurt.

I'm not an expert on deciphering the gamelog, but it seems the game is thinking your gpu has 2 gigs of vram. Not sure why that would be, but still..

One thing to try might be; *MAKE a backup of it first.* delete config.cfg under \Documents\ETS2\ and then try starting the game.

*edit: you may have to set up things again, but if it works, quite worth it.

[Moonweb]

I really thought you had it then Ragequit but it didn't work.
AMD Radeon Settings lists 8192 MB
We know what the fault probably is now but why....?\
//I know the RAM is below spec, it's on the list and not the problem here

[Ragequit Inc.]

Originally posted by Moonweb:

I really thought you had it then Ragequit but it didn't work.
AMD Radeon Settings lists 8192 MB
We know what the fault probably is now but why....?

I honestly don't know why :)

BUT; let's try a bit more drastic measures then:

1) make a backup somewhere safe of the WHOLE folder \Euro Truck Simulator 2 under \Documents
2) then delete the original folder \Euro Truck Simulator 2 under \Documents
3) verify the integrity of game cache (rightclick game in Library>Properties>Local Files)
4) after that's done, try launching (you'll have to make a new profile at this point, but if it launches fine, just go through with it to see if you can get into the game)
5) Report back how that went and if it crashed, maybe put up another game.log on pastebin too.

[Moonweb]

Ok I tried that and it didn't work either. Thanks for the help though ;)
here's a new game.log https://pastebin.com/Fqxe20WL

// I see the pertinent lines now
[dx9] Adapter #0: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Adapter #1: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Adapter #2: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Using adapter #0.

For the record I only have the one card installed so this is a little bizarre. Unless for some reason that escapes me it's something to do with my three screens (currently running it on a single one until it works).

[Ragequit Inc.]

Originally posted by Moonweb:

Ok I tried that and it didn't work either. Thanks for the help though ;)
here's a new game.log https://pastebin.com/Fqxe20WL

// I see the pertinent lines now
[dx9] Adapter #0: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Adapter #1: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Adapter #2: AMD Radeon (TM) R9 390 Series / 2048 (2048) MB
[dx9] Using adapter #0.

For the record I only have the one card installed so this is a little bizarre. Unless for some reason that escapes me it's something to do with my three screens (currently running it on a single one until it works).

It showing "3" adapters is fine, that's just due to you having 3 monitors attached. (mine shows 2 adapters with 2 monitors)

But it's still confusing me why it's showing just 2 gigs of vram there (when it should show 8 gigs, right?). Pretty sure I've seen other peoples' logs showing more and the appropriate number for that, so it shouldn't be anything like the game only recognizing 2 gigs.

That sort of points towards it maybe having something wrong on the driver-side, so i'd just try a clean install of the GPU drivers and see if that helps.

On a sidenote, you're sure you have all relevant drivers all-round? chipset, audio etc.

[Moonweb]

Yeah, I read a couple of posts mentioning video drivers being fickle so I did try reinstalling them before I commented here, along with reinstalling the game.
They are all confirmed working (I have other driving games with triple screen output that are working fine and clearly read the correct VRAM)
The drivers for the chipset were reinstalled after the first reply I had, just to make sure they were all clean.

[Ryu]

The log has only ever shown a maximum of 2GB for a GPU, regardless of whether you have more or not. I suspect they just haven't bothered to update what gets reported since the initial game release as it was more a tool for identifying when a user had a low amount and at that time 2GB was huge.

[Moonweb]

Back to square one. Don't you just hate that...
Thanks for the info Ryu.
FTR I also tried the beta Radeon driver and that didn't work either.

[Ragequit Inc.]

Originally posted by Moonweb:

Yeah, I read a couple of posts mentioning video drivers being fickle so I did try reinstalling them before I commented here, along with reinstalling the game.
They are all confirmed working (I have other driving games with triple screen output that are working fine and clearly read the correct VRAM)
The drivers for the chipset were reinstalled after the first reply I had, just to make sure they were all clean.

Ok. Well, I'm all out of ideas. Maybe tomorrow will bring some new ones. And maybe someone else has better ones. :)

Originally posted by ~{DCMT}~ Ryu:

The log has only ever shown a maximum of 2GB for a GPU, regardless of whether you have more or not. I suspect they just haven't bothered to update what gets reported since the initial game release as it was more a tool for identifying when a user had a low amount and at that time 2GB was huge.

I kind of had the feeling that might be the case, but I was also kinda sure I had seen like 4 gigs in some peoples' logs, but I guess not, lol. My memory ain't so good now :)

And also, if it does only show 2 gigs is.. well, unfortunate.. Shouldn't be too hard to distinquish that in the logs. 2 Gb is pretty much the minimum an average gamer has these days, me thinks.

[The Pitts]

Moonweb, have you tried to report this directly to SCS? They may be able to make some sense of the crash log.

Oh, and one other suggestion that I don't see above, have you tried running just the base game with no DLCs installed? Given that the last thing in your game log was caching of the road network, it might be system RAM related and the extra map areas would exacerbate that. Given that, and irrespective of the fact that everything else seems to be working fine, have you run a RAM test?

[FreeQuest]

Had something similar but with my old Z97x board when upgradeing to windows 10 from 7 aprantly windows did not upgrade the chipset drivers so I had to go though each one buy hand in device manger a really really slow thing to do but now everything stable.

Not sure if it will help but my 2c just check that first it may not be useing some defult thing and not the actuall driver.

[Moonweb]

PROBLEM FIXED
------------------------
A fresh reinstall, and a more painstaking offline manual driver installation seems to have solved it. Windows 10 supports many more devices as plug and play, so the Windows 10 default gfx drivers for my card that popped up from windows update when the card was 'discovered', and the ones I was trying to install manually got blended into a form that worked on other games but not this one. Unplugging the Router-LAN cable, disabling the network adapter on the PC or disabling wireless are the best methods to prevent this. Once the basic drivers are installed, then you can allow windows update to observe them.
Thanks @FreeQuest for setting me on that track.

On another note, I also believe that some of my Windows 10 BSOD
( IRQ_Not_Less_than_or_equal )
for example were being caused by fluctuating power supply from the mainboard to some components. A stream of Kernel errors in Event Viewer indicated SUDDEN POWER LOSS.
One main symptom of this is the computer randomly turning completely off for no obvious reason. Heat can cause the same thing by the way so it will usually be one or the other, or both.

On investigation, all of the BIOS mainboard voltages were set to their safe, basic levels. With an AMD 9590* and an MSI R9 390 sucking power I decided to increase the voltages to the CPU, PCIe, North- and SouthBridge and RAM by one single available unit. When I did this, the blue screens stopped. I also declocked the processor very slightly to reduce heat.
I've never had to do this particular thing on a mainboard before but it may be useful information to somebody running a moderately powerful rig and having similar problems.

My PC now runs perfectly stable with ultra graphics on a triple Eyefinity screen.
Live long, and prosper.
M

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I still chuckle at xFetusx 's comment that my computer is a potato :D
*My 9590 is liquid-cooled by necessity