Steam Declining Refunds?

[BrotherCoco]

In the past even with over 2 hours of game time if a game is unplayable steam will issue a refund. Why are they not for Monster Hunter Wilds? I have tried to get a refund because the game is unplayable for me, and they won't do it. I contacted steam support and asked for a supervisor both declined. Why are they being so draconian for monster hunter?

[Gaidax]

If you're over 2 hours played, you're cooked.

[This PC]

I feel like we're missing a part of the picture here.
Edit: Steam staff has always been very fair with me, whether it's with refunds or with the 4530953 community suspensions I've had lol. They're pretty sporty.

[Velber]

This PC の投稿を引用：

I feel like we're missing a part of the picture here.
Edit: Steam staff has always been very fair with me, whether it's with refunds or with the 4530953 community bans I've had lol. They're pretty sporty.

mmm id disagree since i got community banned for ridiculous stuff in the last year...

[Mythily]

Velber の投稿を引用：

mmm id disagree since i got community banned for ridiculous stuff in the last year...

Same.

[GunRunner89X]

Velber の投稿を引用：

This PC の投稿を引用：

I feel like we're missing a part of the picture here.
Edit: Steam staff has always been very fair with me, whether it's with refunds or with the 4530953 community bans I've had lol. They're pretty sporty.

mmm id disagree since i got community banned for ridiculous stuff in the last year...

Steam staff (mods) are fragile little snowflakes whose primary instinct is to immediately reach for the banhammer in order to protect their fellow snowflakes when someone says "boo" to them.

A lot of that on online forums these days. Political correctness and all that pathetic crap... as George Carlin said once, "political correctness is just fascism pretending to be manners".

[2D神]

No one is above the rules in this case. Even people who played under 2 hours, if you refund too much games, they will sent you a warning.

[-=EDF=- Kouta Seto]

BrotherCoco の投稿を引用：

In the past even with over 2 hours of game time if a game is unplayable steam will issue a refund. Why are they not for Monster Hunter Wilds? I have tried to get a refund because the game is unplayable for me, and they won't do it. I contacted steam support and asked for a supervisor both declined. Why are they being so draconian for monster hunter?

1. Game is totaly playable
2. Game runs fine
3. Over 2 hours, then thats it, thats a fact and NO never did steam anything above that time safe the developers allowed it! Stop lieing about it! And i had DOZENS of games and examples where it should have ben the case! So dont even try messing with me here.
4. If its unplayable for you because you didnt read the shoppage nor have the hardware then OBVIOUSLY steam wont refund you for stupidity...

[NoahZ]

BrotherCoco の投稿を引用：

In the past even with over 2 hours of game time if a game is unplayable steam will issue a refund. Why are they not for Monster Hunter Wilds? I have tried to get a refund because the game is unplayable for me, and they won't do it. I contacted steam support and asked for a supervisor both declined. Why are they being so draconian for monster hunter?

steam will only issue the refund if it was banned (taken from steam store) or *actually* broken. they wont issue refunds if your hardware no longer meets the requirements. thats abusing the refund system

[Maya-Neko]

How did you even play for 2 hours without realizing that you can't play it at all? I've rarely made it past an hour for games i've refunded so far, which is usually more than enough time to identify technical issues and checking out the gameplay.

[Dr. Raven]

BrotherCoco の投稿を引用：

In the past even with over 2 hours of game time if a game is unplayable steam will issue a refund. Why are they not for Monster Hunter Wilds? I have tried to get a refund because the game is unplayable for me, and they won't do it. I contacted steam support and asked for a supervisor both declined. Why are they being so draconian for monster hunter?

issue is it sounds malicious on your part. All the problems Wilds has, your statement of it being unplayable, should be found out in under 2 hours.


Now, Steam definitely could grant a refund, like lets say Dead Rising 2, the dlc can crash on computers. And there's no controller support, myriad of problems that you won't find out after that 2 hour mark. You clearly aren't suffering from that.

[Xabaras]

I've spent 4.3 hours just trying to get the game to work trying various solutions and troubleshooting steps only to be met with memory access violations and subsequent crashes on shader compilation every time, further you can no longer contact a human in steam support, requests for manual review are automatically rejected. In short, do not buy wilds, if you do and have not played it, refund it, or else they are under no obligation to remedy your purchase other than small claims court.

[Inanegrain62]

Maya-Neko の投稿を引用：

How did you even play for 2 hours without realizing that you can't play it at all? I've rarely made it past an hour for games i've refunded so far, which is usually more than enough time to identify technical issues and checking out the gameplay.

probably shader cache.

either way, I was able to see the results i wanted from how it runs in 119 minutes before refunding it for poor performance despite recommended settings only to get MH wilds from purchasing a GPU to come back and test it out

[Palicai]

Refunds past 2 hours is 100% possible, i got it for Starfield...after 8 hours, because i was troubleshooting it for days. They accepted my explanation. It didnt run well, and it crashed.

I also just got one on Sniper Elite 5, after 2,5 hours. It didnt work in Coop(anticheat is broken in it), and they accepted it.

And ive got plenty other in the past where i went past 2 hours, but due to technical issues, they were accepted.

If the game is proven to run poorly, either by user reviews or youtubers, you can direct steam to those, or use them as examples, and they usually seem to be cool about it.

So yes, going past 2 hours is not an automatic no, explain your issues and they will be cool about it.

If you have 50 hours....you are a halfwit for even trying.

[Emmy]

Rough, buddy. Hopefully the supposed optimization that's coming will help us out.

It's very easy to go past 2 hours when you have shaders on launch and then sit there fiddling with graphics after spending X amount of time customizing your character. People flaming you for this are choosing to ignore how time works.
I ran into the same problem back when Borderlands 3 came out on EGS, I was unable to refund it despite it being unplayable because of the time I'd spent just trying to fix the game myself. Ridiculousness.

[Minmataro]

You have more than 2 hours.