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Other reports on the forum indicate updating all drivers, both audio and graphical, helps, though that's not really helpful if you are already going so far as to reinstall your OS.
Yes. I even tried with other headsets. :(
Just got off the phone with them; after starting the game and experiencing the lack of audio, ALT+TAB back to your desktop and open up your audio setting via your control bar (should be lower right area of your screen). Verify that the output device is as expected, not muted, etc, and then get back into the game to see if your audio is now playing.
Unfortunately, this was not it. They were all set correctly and volume was not muted. I'm gonna start pulling my hair out. lol