9800X3D -- Entire system freeze

[Kirusei]

Built a new PC at the start of the year and have been dealing with this one issue since February that has been driving me insane and have now been throwing money at the situation hoping it would get fixed.

Ever since the second open beta for Monster Hunter Wilds, I'd have a big issue where my entire system would freeze after a while of gameplay and I'd have to manually restart my PC. Unfortunately since it froze, no logs in Event Viewer were made to record what happened, and Reliability Monitor only came up with "Windows didn't shut down properly" with no extra information. I first thought it was my undervolt settings causing it since the issue looked similar to what I ran into when trial and error'ing my PBO settings, but I kept running into the same problem even after disabling any overclock settings. Eventually I gave up and waited for the game to release instead, hoping that it was just beta shenanigans

Once the game released, I'd run into issues similar to what I experienced in the beta test. I got frustrated after the issue occurred a few more times and decided to take time off that week to narrow down the problem/s. The first few things I did was clear the CMOS and a fresh Windows install, which unfortunately didn't fix the freezing. After that, I thought that I may have defective hardware and issued an RMA for my CPU and made plans to get a replacement motherboard and RAM. While I waited for the new parts, I tested my GPU and storage drives by putting them back in my previous PC build and confirmed that they weren't the cause.

Once all the replacement parts came in I tested them again, only to run into yet another system freeze while benchmarking Wilds. Decided to post on a forum about this ordeal, and someone mentioned that my CPU is recommended to be water cooled, so I ended up buying an AIO cooler.

Yesterday, I just installed the AIO cooler only to eventually get another system freeze after hours of testing with the benchmark, and the more I test it, the less time it takes for the game to freeze my system. I'm now down to my last straw thinking that I might need to buy a new PSU. I've been debating with myself on either if something within Wilds is causing this unintentionally, or if my hardware may be faulty especially after a fresh install of Windows which usually fixes my software problems.

Is anyone else experiencing this issues, and has a fix been found? If you have experienced it, drop your CPU, motherboard model, RAM, and CPU cooler in the replies. I wanna try to see if there's a sort of trend

9800X3D
MSI MAG B650 TOMAHAWK
DDR5 G.Skill Trident Z5 Neo RGB 32GB(2x16) 6000MHz CL30
Noctua NH-D15S/ Be Quiet! Silent Loop 3
Straight Power 11 750W Platinum
4070 Ti Super

[Darksidewalker]

Origineel geplaatst door chaotic_neutralism:

i had an issue like this but only when playing the game on linux, windows has been flawless with wilds

The exact opposite to my testing on my W11 and Linux. Runs like BS on W11, while stable on BazziteOS.

[Darksidewalker]

Origineel geplaatst door Jeff4u:

RTX4070TiS recommend 750W, Here are

RTX 4090 1000W
RTX 4080 Super 850W
RTX 4080 850W
RTX 4070 Ti Super 750W

I would say 750W is quite a bare min but OP didnt state its GPU.

I monitor all my consumptions directly internal and on the plug and I messured it:

MHWilds @263W in camp.
Settings: 1440p, hight settings, 60 fps cap, proton-experimantal, BazziteOS.
BIOS: PBO off, GDDR5 32 GB with XMP @6000MHz, minimal CPU UV with -20mV offset.

So there is likely no PSU fail bc of consumption. Without UV you will end up between 300-350W.

[Jeff4u]

Origineel geplaatst door Darksidewalker:

Origineel geplaatst door Jeff4u:

RTX4070TiS recommend 750W, Here are

RTX 4090 1000W
RTX 4080 Super 850W
RTX 4080 850W
RTX 4070 Ti Super 750W

I would say 750W is quite a bare min but OP didnt state its GPU.

I monitor all my consumptions directly internal and on the plug and I messured it:

MHWilds @263W in camp.
Settings: 1440p, hight settings, 60 fps cap, proton-experimantal, BazziteOS.
BIOS: PBO off, GDDR5 32 GB with XMP @6000MHz, minimal CPU UV with -20mV offset.

So there is likely no PSU fail bc of consumption. Without UV you will end up between 300-350W.

Not so sure as only my GPU can consume 240W. Your 263W whole PC is quite low indeed.

I would suggest OP cap the FPS to rule out PSU issue.

[Schraddel]

i play on my 9800x3d and got no freezing problems. Maybe some other Device is the Problem or you got an Broken CPU or Mainboard or maybe an broken Driver Device on Mainboard. Try an clean reinstall of windows and see if the Problem is done.

[Darksidewalker]

Origineel geplaatst door Jeff4u:

Not so sure as only my GPU can consume 240W. Your 263W whole PC is quite low indeed.

I would suggest OP cap the FPS to rule out PSU issue.

If I uncap, I get ~80 FPS in camp. 97% GPU usage and 179W GPU, going 296W total on plug.
So the cap helps a lot, but not nearly 750W.

[Kirusei]

Just got back trying to figure out memtest86 and having problems trying to boot it up, but I guess I also forgot to clarify some stuff and will also restate some other things

- Both my motherboard and CPU were replaced through RMA ever since the first few crashes
- other than testing with memtest, I've ran a few stress programs with my RAM with both EXPO on and off that came back with no errors but have still experienced freezes with it enabled and disabled
- My GPU is a 4070 Ti Super, specifically MSI's Slim version, however I don't think my GPU is the issue as I've put it in another PC with no noticeable hiccups but will recheck it's power consumption to make sure
- Ever since running into freezing issues for the first time, I have not enabled PBO or any overclock settings. The only things I've messed with in the BIOS is to disable the integrated bluetooth as well as the intergrated graphics for the 9800X3D
- I'm running this game on Windows 10
- Someone suggested I limit my CPU temp. I've limited it to both 75 and 65 and still ran into freezing
- I've already done a fresh windows install 3 separate times while testing and still ran into the same issue
- I've reinstalled the most recent chipset drivers available multiple times through testing

[Nox]

https://steamcommunity.com/app/2246340/discussions/0/599646765722942638/?tscn=1742205709

You are not the only one.

[Kirusei]

Origineel geplaatst door Nox:

https://steamcommunity.com/app/2246340/discussions/0/599646765722942638/?tscn=1742205709

You are not the only one.

♥♥♥♥♥♥♥♥♥, this makes another variable I have to test now?

[Nox]

Origineel geplaatst door Kirusei:

Origineel geplaatst door Nox:

https://steamcommunity.com/app/2246340/discussions/0/599646765722942638/?tscn=1742205709

You are not the only one.

♥♥♥♥♥♥♥♥♥, this makes another variable I have to test now?

As a guy who probablly has the same issue. (I haven't played WIlds since it happened to me) I honestly blame it on the game. It runs like crap. Given that I play quite a lot of demanding games, if it would be a pc issue it would have happened already. And given that I already had my GPU and PSU exchanged a while back due to them being faulty (this was before either of those games released) and PC has been running fine...this is most definitely a game issue.

If you've been wondering what games I meant - KCD2, Stalker2, Black Myth Wukong....pretty demanding games....both look and run better than wilds lmfao

[Darksidewalker]

Origineel geplaatst door Kirusei:

---
- Ever since running into freezing issues for the first time, I have not enabled PBO or any overclock settings. The only things I've messed with in the BIOS is to disable the integrated bluetooth as well as the intergrated graphics for the 9800X3D

I suggest you double check, PBO is enabled by default on most motherboards and having issues: super high heat, extreme consumption and instablility.
In most cases it must be disbaled manually.

If you use a PS5 controller, make sure to use it via cable, as W10/11 has major issues with it on BT.

Native support for PS5 controller is only available on Linux, bacause PS runs Linux internally.

[Zatick]

What you all seem to be missing with the PSU is that it's an ATX 2 PSU, and does not have a 12vhpwr cable. This means OP must be using an adapter, and these are known to cause instability. You really want to be using an ATX 3 PSU that includes 12vhpwr with 4000 series GPU's.

The problem stems not from the constant load, but the very short term spikes in power that these GPU's demand, it's called power excursion. You'll notice that ATX 3.0/3.1 PSU's report they support 2x or 3x GPU power excursion, so that means that if a 4070ti needs 570W of power for 100 microseconds they have sufficient power stored to deal with that. And yes, modern GPU's can spike that high, that's why the ATX 2 supplies have issues (those older 8 pin PCIe cables support 150W, and the adaptor uses 2). They did support excursion to some degree, but it was not part of the specification, so some worked in some cases while others didn't, and GPU manufacturers didn't really have anything to design to.

The 12vhpwr cable is 12+4, and those extra 4 pins provide data communication from the device back to the PSU too. It can switch between 4 modes, offering up to 600W of power on that cable, and the PSU's being PCIe 3.0/3.1 are certified to whatever level of power excusion they claim, even at those power levels.

If OP has some way of borrowing an ATX 3.0 supply for testing it would be interesting if it solved the instability.

[This PC]

I've crashed about 3 times in 160+ hours on a 4070ti super myself, and a 5600x.
My CPU has a peerless assassin too - it's a 30$ cooler lol.
Am also running this on DDR4 3200.

There's something not right with your setup ? ><

If you are using a bluetooth sony controller, try without it
Disable DLDSR and other shenanigans like that - This tends to make me crash a lot.
Update GPU drivers - do a clean install
Update motherboard chipset drivers
Enable Resizable Bar/ReBAR in your bios.
Replace directstorage files in your folder with a more recent version
Delete shader.cache files from the monhun folder -> Launch game to recompile shaders

Also probably wanna run your gear at stock settings.

[This PC]

Origineel geplaatst door Zatick:

What you all seem to be missing with the PSU is that it's an ATX 2 PSU, and does not have a 12vhpwr cable. This means OP must be using an adapter, and these are known to cause instability. You really want to be using an ATX 3 PSU that includes 12vhpwr with 4000 series GPU's.

That's really interesting, I don't have problems but I'll look into this for just... Running my stuff better. Thanks! :D

[Zatick]

Consider this, the OP's PSU is a 5 year old design for the ATX 2 specification. 4000 series GPU's are designed for ATX 3. Even if you're not technical, those 2 sentences should tell you that the situation is not ideal. And if you are technical and start looking into it, you'll quickly understand why you really do want an ATX 3 supply.

[This PC]

Origineel geplaatst door Zatick:

And if you are technical and start looking into it, you'll quickly understand why you really do want an ATX 3 supply.

I will, thank you buddy. >//<
My PSU is like 15 years old. I never paid attention to that part of my rig rofl.