black screen pc shutdown

[Hinata Toujou]

So guys... the only bug i encountered so far (or the only one I actively encountered) is one of the worst issues you can have. Easily said at some point I change the map (loading screen into a mission, out of a mission etc.) my PC went dark and shutdown. If i restart the pc my bluethooth is gone and i have to restart the system again to see it back.

7800X3d
7900 XT
650 Watts Gold
32 DDR5
its on an seagate Firecuda 530 NVME.

at first i though it may be my power supply. 650 Watts is hard on the edge of a shutdown. But then.. why when changing maps? why never when fighting? Other games i play like ark asa (which is unoptimized Junk compared to here) are demanding more power and i never got a shutdown there.
It happens only on map changes.. so i though it could be FSR. I saw some thread and tested the force dxd11 and disabling FSR full. Only having AFMF active in the amd drivers. even then it happens.

now i verified the integrity of my game files. Some other ideas?

[Spooks]

Messaggio originale di Hinata Toujou:

Messaggio originale di Lumi:

Did you end up testing with the texture quality reduced? Or with different driver versions? 24.12.1 reduced my problems compared to newer ones, though it wasn't what fixed it for me. It seemed like directstorage not working quickly enough was causing the GPU driver to hang when the game tried to stream data in at PS5-like rates. And the game may be trying to load up a lot of data during loading screens and map transitions.

Actually, looking into it, your SSD might need a firmware update to get directstorage to work correctly? Seagate has an article entitled "How To Update Your DirectStorage Firmware for FireCuda 530", which gives instructions.

hey, thanks for the feedback.

i tested lower textures, i tested without frame gen and FSR and without raytracing. the only thing that helped for a time was deinstalling and reinstalling the game + deleting shardercache. Was able to play around 30 or 40 hours error free.

and then it happened again.

direct storage isnt active on win 10 if a remember correct.

Messaggio originale di Spooks:

Hey bro I don't know if this is helpful but I was having this problem after switching from a 5700 to a 9070 my new gpu was fine since I got it, then it started doing this within the last two days I've seemed to fix it now though.I was on Windows 10 and did a fresh install of Windows 11, my pc hasnt restarted on its own yet so far thankfully so I think I might've fixed it.

... well i think then its time for switching to win 11. Thanks for the feedback.

I played for about 5-6 hours today and my PC didnt restart once in that time so I'm confident I fixed the problem.

[Hinata Toujou]

Messaggio originale di Lumi:

Messaggio originale di Hinata Toujou:

hey, thanks for the feedback.

i tested lower textures, i tested without frame gen and FSR and without raytracing. the only thing that helped for a time was deinstalling and reinstalling the game + deleting shardercache. Was able to play around 30 or 40 hours error free.

and then it happened again.

direct storage isnt active on win 10 if a remember correct.

They added it to windows 10 at some point, though apparently with some limitations. With Windows 10, in xbox game bar -> settings -> gaming features, I get "GPU: DirectStorage supported" and "OS: This version of Windows does not support DirectStorage IO optimisations", so I can confirm the base feature works. It might be interesting to check what it reports for your FireCuda.

If you don't mind updating to Win11 then hopefully that fixes things for you. If not... I didn't see mention of which driver versions you've been testing with, so maybe that remains an option.

now i updated the firecuda.

I tested it with the 24.12.1. I didnt test it much with the new drivers cause i wrote the capcom support cause of this.

I also tested the reduced textures. I tested without FSR, with FSR Qual, Balance, etc. Without Frame gen. i even locked my FPS to 45.

i would finally test it a last time before i switch to win 11.. and i want to wait for the capcom answer. But if both won't help, i will switch to Win 11

[SinisterPyro]

Has there been any update or fixes for this?

[Von Adder]

Just happened to me, first time! Small buzz, blackscreen and my pc shutdown.

[Fengzy]

For those with AMD GPUs, what worked for me after attempting all things I possibly could, including undervolting my GPU, try disabling the anti-lag feature in Adrenaline.
I've played around 5 hours without any crashes so far.

Shoutout to LordCommander2018 on Reddit for suggesting it.

[SinisterPyro]

Messaggio originale di Fengzy:

For those with AMD GPUs, what worked for me after attempting all things I possibly could, including undervolting my GPU, try disabling the anti-lag feature in Adrenaline.
I've played around 5 hours without any crashes so far.

Shoutout to LordCommander2018 on Reddit for suggesting it.

Mine is already disabled, so not sure what else I can do.

[UGX Rorke]

get a better power supply 1000W should make all your problems dissapear nothing wrong with headroom carnt believe you paired a 7900 XT witha 650W PSU

[Hinata Toujou]

Messaggio originale di UGX Rorke:

get a better power supply 1000W should make all your problems dissapear nothing wrong with headroom carnt believe you paired a 7900 XT witha 650W PSU :MMNotGood:

ah the next one who tries to tell me, that i need a new PSU while every other game never showed that issue.
if you can logical explain me, what has been stated earlier then you are welcome and i will immedeatly buy a 1000 Watts PSU.
If you cant explain then pls come with ideas that help and not with phrases that dont help to find the issue itself.

one Thing before you start to explain: I want to see the math behind, why this issue happens, why it doesnt happen on other games, why it happens while i limiting the Power draw with limiting clock and fps, and why this should be another story with a 1000 Watt supply.

[UGX Rorke]

Messaggio originale di Hinata Toujou:

Messaggio originale di UGX Rorke:

get a better power supply 1000W should make all your problems dissapear nothing wrong with headroom carnt believe you paired a 7900 XT witha 650W PSU

ah the next one who tries to tell me, that i need a new PSU while every other game never showed that issue.
if you can logical explain me, what has been stated earlier then you are welcome and i will immedeatly buy a 1000 Watts PSU.
If you cant explain then pls come with ideas that help and not with phrases that dont help to find the issue itself.

one Thing before you start to explain: I want to see the math behind, why this issue happens, why it doesnt happen on other games, why it happens while i limiting the Power draw with limiting clock and fps, and why this should be another story with a 1000 Watt supply.

okay well maybe 1000W PSU is overkill might get away with 850w or something, but if you was to run a game from 2018 or 2024 or something it's not as demanding as a current day game is hardware usage determines how much power it will use just because it didn't happen in other games dosnt mean it's perfectly fine i have games that don't use more than 100w of my GPU but other games like monster hunter wilds or tomb raider or last of us uses 99% of my GPU upping the power consumption to around 300 to 400W (depending on if i have power percentage cranked or not) as well as ram, and CPU cooler (aio in my case) while ram might not use that much power it still carnt be ignored as it all adds up in the long run even if you go over by 1W it's still enough to trip it because it carnt give it what the hardware is demanding if you have a look on the retail box it should say in fine print the recommended power supply wattage which is what's needed to run without shutdowns etc tho the box dosnt explicitly say what CPU they are using as that also has a factor to play if your PC is still shutting down even after undervolting then it's definitely in need of a new PSU a stronger one the 7900 XT isn't something you can just put on a low power supply because these problems happen

[Hinata Toujou]

Messaggio originale di UGX Rorke:

Messaggio originale di Hinata Toujou:

ah the next one who tries to tell me, that i need a new PSU while every other game never showed that issue.
if you can logical explain me, what has been stated earlier then you are welcome and i will immedeatly buy a 1000 Watts PSU.
If you cant explain then pls come with ideas that help and not with phrases that dont help to find the issue itself.

one Thing before you start to explain: I want to see the math behind, why this issue happens, why it doesnt happen on other games, why it happens while i limiting the Power draw with limiting clock and fps, and why this should be another story with a 1000 Watt supply.

okay well maybe 1000W PSU is overkill might get away with 850w or something, but if you was to run a game from 2018 or 2024 or something it's not as demanding as a current day game is hardware usage determines how much power it will use just because it didn't happen in other games dosnt mean it's perfectly fine i have games that don't use more than 100w of my GPU but other games like monster hunter wilds or tomb raider or last of us uses 99% of my GPU upping the power consumption to around 300 to 400W (depending on if i have power percentage cranked or not) as well as ram, and CPU cooler (aio in my case) while ram might not use that much power it still carnt be ignored as it all adds up in the long run even if you go over by 1W it's still enough to trip it because it carnt give it what the hardware is demanding if you have a look on the retail box it should say in fine print the recommended power supply wattage which is what's needed to run without shutdowns etc tho the box dosnt explicitly say what CPU they are using as that also has a factor to play if your PC is still shutting down even after undervolting then it's definitely in need of a new PSU a stronger one the 7900 XT isn't something you can just put on a low power supply because these problems happen

you didnt answered why other games like Cybperunk 2077, Ark ASA, Destiny 2, etc. didnt had the shutdowns.

i can give you one more. I did restrained my GPU pretty hard down to 150 Watts average. even then ist shutted down.

plus i did allready the math on the Hardware i had. Even with the headroom for Powerspikes my PSU is enough.

You are not the first one and im pretty sure you will not be the last one whos saying my PSU is to much. And you will not be the last one who cant explain why other new games didnt have this problem.

Games from 2018 can draw a lot of power ist you dont use V-sync.

here i qoute myself and you can to the math yourself.

"Dont expect that 62 amps flowing through the PSU all the time. It draws the Power it needs. So you have to add all power drawing ressources in your PC:

GPU: 315 Watts overhead 100 Watts so 415 Watts.
CPU: 120 Watts (never saw 120 watts only 100 Watts) no overhead
RAM: Let us say it costs 30 watts (what is pretty much)
Storage: 27 ( 2 ssds + 1 hdd max output per specshiet)
Fans: 15 Watts ( 8 cpu fans 1,8 Watt per fan as of the specshiet)
Mobo: 30 watts
peripherals: 1 Watt

and now if we add it aaal together we see what we have without overhead and what we have with overhead als power draw:

without overhead: 538 Watts
With overhead : 638 Watts.

Powersupplies have to deliver the ammount its marketed for. So it draws more according to the efficiency.

i went extra with the highest Power draws i could think of which is even now covered by my PSU with the typical overhead you should have for your GPU."

[Karthicc]

hey man idk if youve fixed this issue but i dont think its your psu at fault. I had the same issue and i have almost the exact same specs of 7800x3d and 7900xt, i even underclocked the 7900xt and i have an 850 watt gold psu, the game still shuts down my pc theres definitely something wrong

[Hatarse]

6950XT and 7800X3D with a a 850PSU, tried almost all the avalible fixes, system is fine with everything else and with stresstesting too, random reboots with no error logs whatsoever at random times while playing.

[Hinata Toujou]

Messaggio originale di Karthicc:

hey man idk if youve fixed this issue but i dont think its your psu at fault. I had the same issue and i have almost the exact same specs of 7800x3d and 7900xt, i even underclocked the 7900xt and i have an 850 watt gold psu, the game still shuts down my pc theres definitely something wrong

i must test it. tbh i think that the compiling of the shaders will be the culprit there.

The Support said it is an hardware defect. After asking why only in this game then it was a software problem. I can see really good, that the costumer support is pretty much incompetend.

[Airanuva]

That this seems to still be happening specifically to 7800x3D CPUs means there is probably something in what the game is asking of the CPU.

For those who still brave their PC and Wilds, can you Log your CPU's usage and thermals? If all of us have the same CPU and crash, but all of us have a powerful enough PSU and regardless of clocking or GPU, it is possible this is an unlogged issue by Windows, but *might* be trackable via the chipset. Could be the game is causing a thermal trip, or pushing the CPU above 90c and our computers are shutting off rather than forcing it to *not* load as hard or as fast... though that wouldn't really make sense unless it was operating at a higher level of priority. I know Denuvo installs at a kernal level but I don't know if anything else in the game does to the point where it could override power limitations.

[JJ]

Happens here as well.
7800X3D
7900XTX
1kW Platinum PSU

This whole discussion about PSUs is absolutely moronic btw. Yes, bad PSU/too low wattage *can* lead to crashes, but obviously this is on this game and this game only being a bug that needs fixing.

Either it's something on the GPU/GPU driver end or it's simply on the game.

Capcom needs to look into this.