Official Monster Hunter Wilds Troubleshooting & Issue Reporting Thread

[Capcom Customer Service Center]

We hope you’re all enjoying or will be enjoying Monster Hunter Wilds shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and/or hardware combinations.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:
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Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.
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2. Add the game’s folder and files to your anti-virus program’s exception/exclusion list

Some launching issues may be attributed to certain anti-virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the anti-virus and firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

MonsterHunterWilds.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWilds

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please contact the manufacturer or visit the official website of your anti-virus software.
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3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.
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4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com]

For the latest AMD drivers, click here[support.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation, which may be causing the issue.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.
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5. Check your graphics driver settings & computer power settings

Some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia/Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list, you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop/laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "High performance"
   
5. Launch the game

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6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.
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7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.
If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.
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8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename (or delete) the folder "MonsterHunterWilds" in C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Installed Files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and/or replace the problematic files.
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9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth. If the game is suffering from performance issues, please close as many applications as possible while playing.
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10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWilds.exe
   Note: You can skip this step if you don’t have any “shader.cache” or “shader.cache2” files

For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWilds.exe
   Note: You can skip this step if you don’t have any “shader.cache” or “shader.cache2” files

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11. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust the 120 Hz output setting and v-sync setting if you experience problems like flickering or blank screens. Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.
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12. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

How to lower your settings:

1. Open the options menu from title screen menu or the in-game start menu.
   
2. In the Graphics section, set the Graphics Settings option to Low or Medium.

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13. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.
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14. If Frame Generation option is grayed out and cannot be enabled, try the following:

For Windows 10, turn on “GPU scheduling” on your Windows system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.
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15. If you experience input delay or performance degradation when using frame generation, please try the following.

In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."
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16. If you still experience visual/audio-related issues or crashes, please contact our customer support [www.monsterhunter.com] with the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name/model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, and have it ready to attach it in your response.

B) Your Graphics Settings
Your graphics settings for the game can be found in the config.ini file, located in C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWilds (default). Please create a copy of this file and have it ready to attach it in your response.

C) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?

Please also have screenshots or video of your issue ready to attach in your response (if available). If you have a video, please upload to YouTube as an unlisted video and share the link with us.
*If the file size is too large, please let us know when submitting your ticket.

D) Detailed reproduction steps, if consistently reproducible
The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.
When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWilds
In most cases, a crash report will be saved in this folder as a .zip file with the date and time of when the crash occurred. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the crash occurred.
Note: The location of the CrashReport folder will be displayed on the crash report tool when it has finished generating the report.

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Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter Wilds ; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Killance]

Doesn't this normally wait until launch?

[Skkooomer Lord]

Game requires high end hardware to run well on native resolutions without frame gen or upscaling, and yet the game looks like it launched for the PS4.

Core i5 14600K 5.3ghz
32GB DDR5 7000mhz @6600mhz CL32
RX 7900 XTX MERC 310 Black Edition 24GB

[Nezuko Pizza Delivery]

Thanks so cool of you Capcom

[LunarGatta]

Originally posted by Killance:

Doesn't this normally wait until launch?

No, it is very common to post these on steam as soon as preload is live, if there is preload.

When there is no preload, they get posted a few hours before launch.

[miguel101senpai]

i7 7700k gtx 1070 my pc can handle it no biggy

[Cú/Moon]

O P T O M I Z E, please.

[SnailBait]

is anyone else having issues trying to preload the game?

[miguel101senpai]

Originally posted by SnailBait:

is anyone else having issues trying to preload the game?

reset your steam and it mite take a bit everyone on is preloading it. soon the hunt will begin

[SnailBait]

Originally posted by miguel101senpai:

Originally posted by SnailBait:

is anyone else having issues trying to preload the game?

reset your steam and it mite take a bit everyone on is preloading it. soon the hunt will begin :praisesun:

no worries thank you for the reply. got it working now

[007darth]

Well, I cannot afford high-end equipment so I am happy to have saved the money on a new computer and on buying/returning this game since the benchmark crashes on loading every time. I will stick to things that don't require brand new tech like Warhammer Space Marine 2 or Balders Gate, or maybe download Monster Hunter World which was a fun one I had on an older system.

[花开富贵]

Can the VRAM requirement for the high-resolution texture patch be reduced to 12GB? Currently, only GPUs with 16GB or more of VRAM can run the high-resolution texture patch.

[死んだ | 𝓛𝔈𝕍𝑰𝓐]

Originally posted by miguel101senpai:

i7 7700k gtx 1070 my pc can handle it no biggy :praisesun:

how much fps do you get? i have the same specs except that my i7 7700 isnt a k and i get about 25 fps

[FluffySpartan]

Originally posted by 007darth:

Well, I cannot afford high-end equipment so I am happy to have saved the money on a new computer and on buying/returning this game since the benchmark crashes on loading every time. I will stick to things that don't require brand new tech like Warhammer Space Marine 2 or Balders Gate, or maybe download Monster Hunter World which was a fun one I had on an older system.

I understand that this is frustrating but if u just came up here to tell this it's a little sad.
I agree that the game could be better optimized and I also don't like some new tech but my system also is 4+ years old and the benchmark runs fine. If u don't met the low requirements then probably you have a PC older than 10 years. Ofc newer games will run worse or don't at all.
There is also the possibility that u are the problem (I don't say u are). Often the problem sits in front of the screen.

[❤️ニューハーフ]

How about you delay launch for 6 months and optimize your game?

[SLIP PIPPY, SLAP DADDY]

Actually nice of you to release a troubleshooting guide. Thank you Capcom.