Monster Hunter Wilds Beta test Troubleshooting & Issue Reporting Thread

[MH_CAPCOM]

We hope you’re all enjoying or will be enjoying Monster Hunter Wilds Beta test while we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

• MonsterHunterWildsBeta.exe Default Location:
  C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  
• Steam.exe Default Location: C:\Program Files (x86)\Steam
  
• Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

• Windows Security [support.microsoft.com]
  
• Malwarebytes [support.malwarebytes.com]
  
• AVG Antivirus [support.avg.com]
  
• ESET [support.eset.com]
  
• Norton [support.norton.com]
  
• Trend Micro [helpcenter.trendmicro.com]
  
• Kaspersky Anti-Virus [support.kaspersky.com]
  
• McAfee Antivirus [www.mcafee.com]
  
• Avast Antivirus [support.avast.com]
  
• PC Matic [knowledgebase.pcmatic.com]
  
• Bitdefender* [www.bitdefender.com]
  
• Webroot [answers.webroot.com]
  
• G DATA [www.gdata.de]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

• For the latest Nvidia drivers, click here [www.nvidia.com]
  
• For the latest AMD drivers, click here [www.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver
   
2. Install the latest OEM video card driver and reboot your PC
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest  Intel integrated drivers [www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "Change Plan Settings"
   
5. Select "Change advanced power settings"
   
6. From within the dropdown menu, select "High performance" and click "Apply" then "OK"
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer [www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing
Microsoft's Media Feature Pack [support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button
   
4. Steam will verify the game's files - this process may take several minutes

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

"Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing."

10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

- For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

- For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

11. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.

12. If Frame Generation option is grayed out and cannot be enabled, try the following:

For Windows 10, turn on “GPU scheduling” on your Window system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.

13. If you experience input delay or performance degradation when using frame generation, please try the following.

In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."

[Allen]

Anyone still struggling with the network issue with error code: R1152-TAD-W79J:10001?

[m15anthr0pe]

Originally posted by CinderFall108:

I am running into the issue where I try to run the game but immediately crashes and I'm unsure why.

If you have an Nvidia GPU, try opening the Nvidia Control Panel, clicking ‘Help’ and clicking ‘Debug’. That worked for me after hours of troubleshooting. Apparently this removes all overlocking your card’s manufacturer may have turned on.

[m15anthr0pe]

I have an issue with ultrawide resolutions. The screen does not fill like it should. There are small black bars on each side like it’s displaying in 20:9 instead of 21:9.

[MilkteAthlete]

you better make it work on Steamdeck when it officially release

[Angry Gremlin]

The game starts and shows the menu but it wont show the background or the charecther in the creation, just the menu. I have tried a few fixs here but it wont change.

[kazanime]

Originally posted by ChaosConcord:

My issue is everyone but my hunter looks like they're rendered on a PS1, the models are chunky no matter the settings, low, high, ultra, nothing fixes it. Not sure whats causing that.

Same issue. Was someone able to fix it? The game is playable but the chunky model makes it unpleasable.

[SliceOfLife]

Performance is great hovering around 80-90fps. but lots of texture issues on environment. Character npc's look like a bunch cronenbergs floating around the camp even on high settings preset. not sure whats causing this.

[GODzila]

i have 6gb of vram and system requierment says minimum for nvidia is 6 but half of the texures doesnt load in at all and it looks like pixelated please fix for finale release. im not sure if i should refund the game or not

[Sp1ky]

Anyone looking to become a dev, this is why you don't test your product on ultra high end hardware.

[Милая Тигра]

Steamdeck - rip MH. 10-25 fps gaming. W/o fsr.
With FSR - black screen

[kirby_kiddd]

Originally posted by Manizardvoid:

anyone else getting a black screen when they try to play, but can still see in game text?

i had this problem i disabled frame generation put it in windowed mode change to a lower resolution and it fixed it even put it back into fullscreen and fixed the resolution and it still is currently working as long as frame generation remains off

[kirby_kiddd]

Originally posted by kirby_kiddd:

Originally posted by Manizardvoid:

anyone else getting a black screen when they try to play, but can still see in game text?

i had this problem i disabled frame generation put it in windowed mode change to a lower resolution and it fixed it even put it back into fullscreen and fixed the resolution and it still is currently working as long as frame generation remains off

from main menu to in game had to put the game into windowed at lower then back to normal again to get it back will keep updating as i go

[Velsit]

Ive been able to get to base camp with a Majority of the Terrain not loading in but i dont wanna continue... does anyone know a fix to this?

[PEEZYCHRIS]

Have a problem where I get past the Capcom logo and just get a black screen. My in game cursor can be moved around but nothing happens after the Capcom logo.

[Komai117]

Originally posted by Manizardvoid:

anyone else getting a black screen when they try to play, but can still see in game text?

Same issue