Monster Hunter Wilds Beta test Troubleshooting & Issue Reporting Thread

[MH_CAPCOM]

We hope you’re all enjoying or will be enjoying Monster Hunter Wilds Beta test while we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

• MonsterHunterWildsBeta.exe Default Location:
  C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  
• Steam.exe Default Location: C:\Program Files (x86)\Steam
  
• Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

• Windows Security [support.microsoft.com]
  
• Malwarebytes [support.malwarebytes.com]
  
• AVG Antivirus [support.avg.com]
  
• ESET [support.eset.com]
  
• Norton [support.norton.com]
  
• Trend Micro [helpcenter.trendmicro.com]
  
• Kaspersky Anti-Virus [support.kaspersky.com]
  
• McAfee Antivirus [www.mcafee.com]
  
• Avast Antivirus [support.avast.com]
  
• PC Matic [knowledgebase.pcmatic.com]
  
• Bitdefender* [www.bitdefender.com]
  
• Webroot [answers.webroot.com]
  
• G DATA [www.gdata.de]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

• For the latest Nvidia drivers, click here [www.nvidia.com]
  
• For the latest AMD drivers, click here [www.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver
   
2. Install the latest OEM video card driver and reboot your PC
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest  Intel integrated drivers [www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "Change Plan Settings"
   
5. Select "Change advanced power settings"
   
6. From within the dropdown menu, select "High performance" and click "Apply" then "OK"
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer [www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing
Microsoft's Media Feature Pack [support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button
   
4. Steam will verify the game's files - this process may take several minutes

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

"Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing."

10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

- For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

- For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

11. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.

12. If Frame Generation option is grayed out and cannot be enabled, try the following:

For Windows 10, turn on “GPU scheduling” on your Window system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.

13. If you experience input delay or performance degradation when using frame generation, please try the following.

In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."

[gambikules]

So peoples who said "its a beta" ... nop, game work like CAPCOM expect and 40fps its normal

[Believer]

I think monster seems to look easier than world. make it a little boring.

[Eugie]

Even with the recommended settings and a in specs gaming laptop, me and a couple of friends kept experiencing different textures and polygonal monsters. The new controls took a bit to adjust and were confusing at the beginning, kept being confusing after a while.

The new handler, Seikrets and map are actually very refreshing and helpful, definitely an improvement in the game experience from MH World.

There was a glitch that kept happening to us when playing co-op where we could still see messages from the people in the lobby we originally spawned, even if we were already in a private session.

Please please include height difference and more options of muscle definition in the character customization! This would make a huge impact in the diversity of the game imho.

I had a terrible time in the focus mode while playing with the long sword. Kept missing the monster over and over.

The game has great graphics besides the polygon issues, so it would be good to take advantage of this and enable a photo mode.

[CinderFall108]

I hope that I can at least get the beta bonus this even if I couldn't play it because of the game always crashing the instant i try to open the game

[Makabros]

I had a lot of problems with the frame generator and the game's performance. After the intro, when I got to the lobby, the game would start to flicker, and the connection wasn't the best. I had to limit myself to playing only the first fight with Chatacabra several times.

My configuration
RX 6600 8GB
AMD 5 2600
16 GB RAM
Unfortunately, I didn't have an SSD

And rewatching the gameplay done in the Scalart Forest made at TGS, I could see two small moments where the game demonstrated the low poly problem, right in the two settlements of the game. In the Plains settlement, there were low poly NPCs, and in the Forest settlement, there was a moment where the character bumps into a low poly NPC.

Well, I hope I've helped in some way with this testimony. I hope the game has a good launch and can be played by more people than in the beta.

[Tellus]

Especificamente Rey Dau com alguns bugs de animação de meio segundo.
NPCs demorando 1 segundo para renderizarem.
O jogo parece mais pesado do que deveria considerando as especificações recomendadas.
.
PC
CPU - AMD Rayzen 9 5900x
GPU - AMD Radeon RX 6700 XT
RAM - 32GB DDR4 4200mhz - DUAL
Mother Board - TUF Gaming x570 PLUS/BR
SSD M2 - 1TB
.
GAME
AMD FSR 3 - BALANCED
RES - 3440-1440 Ultrawide
Graphics - High to Medium

[bum]

Looking at the requirement spec for this game, medium settings for only 1080p with frame generation enabled for 60 fps gameplay is ridiculous.
played the beta, and with those settings my game is looking like a pc game straight from 2008.
and my pc met the recommended requirements.
first of all for NVIDIA cards, frame generation are locked behind the RTX 40** series cards.
shelling out another thousand just to play an $80 game is a hard pass for me.
will seriously consider buying the once some optimization are done for mid-end PC specs.

[Koujiro]

Giving feedback, the Character creation needs a Male and Female options like Monster Hunter World.
Go fix it and include it in the launch game.

[monoliet]

IcedLemon님이 먼저 게시:

My pc specs：

intel i7 12700k
Nvidia RTX4070 super
32GB RAM
1TB M.2 SSD (only for game usage)

WITH ALL NEW DRIVERS

STILL CAN'T LAUNCH THE GAME !!!

WHY ??????????????????????????????????????

simpel
you needed to delete report errors exe + report errors ddl filles ( same problem then solved )

in game i have amd version = fsr on off
al setings max
only bloom + motion blure off

[Bunnings Sausage Sanga]

on my PS5 demo @ 60fps, my Acer nitro5 @ 20fps. what a joke.
do they just expect everyone on PC to have the latest high end graphics card?

[Lost Sin]

Only issues I every came across for the game were the difficulties in connecting with friends on their PS5 and the frame rate/lag hitting hard when in Base Camp. Because of the big number of users my lag was pretty bad, but that being said its pretty cool how you can chill with friends anywhere instead of it being just some small hub area.

[DineraN]

Resolution 16:10
Good day.
Developers, if you are reading this thread, please add support for 16:10 monitors
Because in World and Rise this support was not there, because of this was not comfortable to play.
This is quite popular monitors, which are usually found on laptops.
Please include this in the support for future Wilds game

[god's Perfect Idiot]

Please add me to the waiting list for the post-denuvo release.

[SoftpilLoW]

Alastor359님이 먼저 게시:

This game is practically unplayable even with high-tier hardware. I have an i712700k, RTX 4070ti, 32 gigs of 6000mt ram, and had the demo on a dedicated game drive.

At 1440 high settings I was barely holding 55 fps in camp. Saw it drop as low as 45 while running around.
50ps at best in open world. Closer to 40fps in fights with monsters like Chatacabra.
Saw it dip to 30 in a fight with Rey Dau. 1% lows could be below that.

Absolutely insane how god-awful its performing on one of the top 10 strongest gpus and cpus on the market.

The specs are similar to mine, but mine is an i712700F. The performance that is close to it is absolutely terrible. The graphics of the game are not that good. It can't even compare to some open world games from 2020.

[Fancy_Raven]

7800x3d x 1070ti,
very high 25fps
mid 28fps
very low 33fps

are you kidding me? lol
you guys need to improve cpu share. We don't need games that focus too much on graphics, we need to increase the utilization of cpu first. Do optimization again