Monster Hunter Wilds Beta test Troubleshooting & Issue Reporting Thread

[MH_CAPCOM]

We hope you’re all enjoying or will be enjoying Monster Hunter Wilds Beta test while we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

• MonsterHunterWildsBeta.exe Default Location:
  C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  
• Steam.exe Default Location: C:\Program Files (x86)\Steam
  
• Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

• Windows Security [support.microsoft.com]
  
• Malwarebytes [support.malwarebytes.com]
  
• AVG Antivirus [support.avg.com]
  
• ESET [support.eset.com]
  
• Norton [support.norton.com]
  
• Trend Micro [helpcenter.trendmicro.com]
  
• Kaspersky Anti-Virus [support.kaspersky.com]
  
• McAfee Antivirus [www.mcafee.com]
  
• Avast Antivirus [support.avast.com]
  
• PC Matic [knowledgebase.pcmatic.com]
  
• Bitdefender* [www.bitdefender.com]
  
• Webroot [answers.webroot.com]
  
• G DATA [www.gdata.de]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

• For the latest Nvidia drivers, click here [www.nvidia.com]
  
• For the latest AMD drivers, click here [www.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver
   
2. Install the latest OEM video card driver and reboot your PC
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest  Intel integrated drivers [www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "Change Plan Settings"
   
5. Select "Change advanced power settings"
   
6. From within the dropdown menu, select "High performance" and click "Apply" then "OK"
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer [www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing
Microsoft's Media Feature Pack [support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button
   
4. Steam will verify the game's files - this process may take several minutes

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

"Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing."

10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

- For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

- For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

11. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.

12. If Frame Generation option is grayed out and cannot be enabled, try the following:

For Windows 10, turn on “GPU scheduling” on your Window system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.

13. If you experience input delay or performance degradation when using frame generation, please try the following.

In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."

[Chupaman2]

Originally posted by Chupaman2:

Game runs 50-60fps on medium settings with dlss performance. Monster's feet shows flicking white artifacts and textures sometimes. When I plug my laptop into my monitor (display port) the game has really bad texture issues and the colors are completely distorted. This only happens when I am using my 1440p monitor. My laptop screen is disabled when plugged into my monitor and has the same resolution. Game looks normal when played laptop monitor. Other games (silent Hill 2 remake and MHW) doesn't have this issue.

Specs
Intel 12800hx
RTX 3070TI
16GB ram
Drivers and DX up to date.

Think I found the problem. My laptop has a muxswitch for optimus and dedicated GPU settings. When I'm on my laptop its set on dedicated GPU, the moment I connect to the dp or HDMI port, my laptop forced "advanced optimus". Whenever optimus mode is enabled, the game appears to have extreme texture glitches and inverted colors.

[brunogm0]

Originally posted by pompous punpun:

No luck.
Vram is the culprit, maybe?

https://ibb.co/Js8wDch

The card fits the min requirements though, so this shouldn't be happening

try observing in ResourceManager the disk/IO of the game; Probably streaming issues like the random io it too low on your SSD

[Jean Luc]

When on the map, either partial or full, following a path will cause the map to automatically switch layers. This is undesirable when scrolling along. The map should not change layers automatically. If this is a feature of the game there needs to be a toggle in the menu to disable that.

[brunogm0]

Originally posted by Cup0fTea:

My textures have extremely low quality no matter which graphical settings are used

Streaming issues ! athe game was installed on a SSD? if yes try to check on ResourceManager the disk IO of the game process.

[Kaonashi]

Connection is garbage, Ui is Garbage, too much information, lobbies of 20 is more then enough, 100 is too overwhelming.

[JonasGHD]

Besides perfomance my main issue is the enviroment not excisting.There are no trees,no plants and even mountains are missing.Its all just a big dessert with some invisible rocks.Can someone help me find out whats the issue?I already tried out everything they said in their post and i really wanana ply the open beta.

[Dhardrian]

Originally posted by Vipes:

Originally posted by Des7p:

Same

Did you two ever get the issue fixed? I'm running into the same thing.

Did the crash report tool run? Did you close the tool after it was done generating the report? If you leave crash report tool open, Steam won't show the game as playable.

[Arque]

Comparing devices running on steamOS and windows, the beta runs sinificantly better and more stable (no crashes) in windows. The beta keeps crashing with lower fps on steamOS.

I hope you optimize the final version for steamOS. Ya'll will be missing out on a sizeable portion of the handheld market if you don't.

[NuclearTea]

Originally posted by JayTheAce:

Originally posted by GIRbazk:

yeah i'm also getting that

iv tried just about all of the trouble shooting options above and nothing fixes this

I am also having this issue. I can't even do character creation because the menu is visible, but nothing else.

[Walter Y.]

My setup is
MD Ryzen 7 3700X 8-Core Processor 4.05 GHz
RAM 64G
GPU NVIDIA GeForce RTX 3070

Update GPU driver kill the frame rate
First day of test, I have the driver version 565.90, the FPS was not very nice but it still manage to stay over 30FPS.

On the next day, I try to update the driver to the newest 566.03 to see if there is any improvement but no, it totally kill the FPS.
The game start to running under 10 FPS and from task manager showing a process "system" eating up 40% of GPU VRAM.
This only happen when I running the game.

I have to go to the NVIDIA download the previous driver and reinstall to fix this issue.

[Chupaman2]

Originally posted by Chupaman2:

Originally posted by Chupaman2:

Game runs 50-60fps on medium settings with dlss performance. Monster's feet shows flicking white artifacts and textures sometimes. When I plug my laptop into my monitor (display port) the game has really bad texture issues and the colors are completely distorted. This only happens when I am using my 1440p monitor. My laptop screen is disabled when plugged into my monitor and has the same resolution. Game looks normal when played laptop monitor. Other games (silent Hill 2 remake and MHW) doesn't have this issue.

Specs
Intel 12800hx
RTX 3070TI
16GB ram
Drivers and DX up to date.

Think I found the problem. My laptop has a muxswitch for optimus and dedicated GPU settings. When I'm on my laptop its set on dedicated GPU, the moment I connect to the dp or HDMI port, my laptop forced "advanced optimus". Whenever optimus mode is enabled, the game appears to have extreme texture glitches and inverted colors.

clearing the DX cache in windows disk cleanup, disabling the cache and deleting the cache file in game folder fixed this problem

[Chupaman2]

holding L2 on dual sense appears to scroll around the item bar which is really annoying. L2 trigger was tested on steam and is not faulty

[klingerd1995]

Componentes do COMPUTADOR

Windows 10 Pro 64 BITS
PLACA DE VIDEO : RTX 4060 (VRAM 8GB)
PROCESSADOR : I3-10100F
Memoria RAM : 48 GB DDR4 EM Dual Channel
PLANTAFORMA : STEAM
VERSAO DO DirectX: Versão 12
REDE : Conexão de internet banda larga
ARMAZENAMENTO : SSD M.2 NVME


O uso do processador no jogo fica em torno de 85 a 90 % de uso e o uso da placa de vídeo mesmo na configuração baixa fica em torno de 85 a 90 % de uso e algumas regiões na caçada de monstros fica em torno de 70% de uso na placa de vídeo .
A MEDIA DE FPS FICA SEMPRE EM TORNO DOS 30 FPS EM GRAFICO MUITO BAIXO OU BAIXO OU MEDIO E GRAFICOS ALTO (oscilando bastante mesmo no modo off line ) E GRAFICOS ULTRA +- 20 FPS COM ESSAS CONFIGURAÇOES mas o estranho e que mesmo jogando na resolução 1280x720p ou 1920x1080 (1080 p) ou na resolução 2560 x 1440p (quad hd) o fps continua caindo bruscamente pra abaixo de 30 fps e em alguns cenários do jogo quando o monstro muda de região o fps fica em torno próximo dos 40 fps ( um exemplo e quando o Rey Dau esta morrendo e voa pra ultima região antes dele morrer nesse local o fps do jogo fica estável e jogável na casa dos 40 fps e o uso da placa de vídeo nessa parte fica na media de 70% de uso e uso de processador em torno dos 85% de uso ) e mesmo com todas aplicações e programas secundários e primários do meu computador fechada e antivírus tbm desativado não melhora o desempenho do jogo então o problema não esta em outras aplicações abertas mas sim na otimização do jogo .
ALGUMAS VEZES NO MODO ULTRA MONSTROS APARECEM DEFORMADOS (com formatos de quadrados) E SO VOLTA AO NORMAL QUANDO EU TROCO AS CONSIGURAÇOES GRAFICAS DO JOGO , MESMO QUANDO EU COLOCO NA RESOLUÇAO 1080 P COM TODAS CONFIGURAÇOES DE GRAFICOS DESATIVASAS E TUDO AJUSTADO PRO MODO DESEMPENHO O FPS NAO MELHORA E NO MODO COOP QUANDO ENTRO EM SALAS O JOGO OSCILA ENTRE 10 A 20 FPS SOMENTE NO ACAMPAMENTO e quando estou em combate contra os monstros o fps fica +- entre 20 a 30 fps .
O JOGO TEM QUE SER MELHOR OTIMIZADO MESMO PRA QUEM TEM COMPUTADORES MAIS FRACOS PRA PELO MENOS RODAR TUDO ESTAVEL MESMO QUE SEJA COM TUDO CONFIGURADO NO GRAFICO MINIMO em 1080P (FULL HD) , O JOGO EM SI ESTA EXELENTE MAS FICAR JOGANDO COM GAME OSILANDO FPS BRUTAMENTE ABAIXO DE 30 FPS MESMO NO MODO OFF LINE NAS CAÇADAS DE MOSTROS NAO DA PRA JOGAR .
O JOGO EM SI ESTA NOTA 10 EXELENTE PRINCIPALMENTE A GAMEPLAY DE ARCO ESTA BEM GOSTOSA DE SE JOGAR AGORA SO RESTA MELHORA ESSAS OTIMIZAÇOES PRA PELO MENOS NAO FICAR CAINDO ABAIXO DOS 30 FPS EM CONFIGURAÇAO TUDO BAIXO E DE PREFERENCIA FAZER O JOGO EM CONFIGURAÇOES BAIXAS MELHORA O FPS POIS MESMO JOGANDO COM TUDO NA CONFIGURAÇAO MUITO BAIXA OU TUDO NAS CONFIGURAÇOES ALTA O FPS DO JOGO MESMO TROCANDO ENTRE ESSAS CONFIGURAÇOES NAO DIMINUI E NEM AUMENTA E ISSO NAO E NORMAL POIS REDUZIR AS CONFIGURAÇOES GRAFICAS DEVERIA SUBIR O FPS DO JOGO E FAZER O GAME TRAVAR MENOS PELOMENOS DURANTE AS CAÇADAS Single-play

LINK DEMONSTRADO DESEMPENHO DO JOGO NO MEU COMPUTADOR
https://www.youtube.com/watch?v=3YuGUtnL_FA

[vince_li]

The game can't save the video and display setting properly. Every time I adjusted the setting, save and quit the game, the setting changes back to the default suggested settings when I start the game again.

[Rastemiun]

I am having a problem when opening the game I get "ERROR WHEN SAVEING. CHECK IF THERE IS SPACE AND IF THE WRITE PROTECTION IS DISABLED. CSE-03300-AAA-AAKJ.
Does anyone else get this error? And how could I fix it?