Monster Hunter Wilds Beta test Troubleshooting & Issue Reporting Thread

[MH_CAPCOM]

We hope you’re all enjoying or will be enjoying Monster Hunter Wilds Beta test while we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

---

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page ; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the ♥♥♥♥♥♥♥♥, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

• MonsterHunterWildsBeta.exe Default Location:
  C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  
• Steam.exe Default Location: C:\Program Files (x86)\Steam
  
• Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

• Windows Security [support.microsoft.com]
  
• Malwarebytes [support.malwarebytes.com]
  
• AVG Antivirus [support.avg.com]
  
• ESET [support.eset.com]
  
• Norton [support.norton.com]
  
• Trend Micro [helpcenter.trendmicro.com]
  
• Kaspersky Anti-Virus [support.kaspersky.com]
  
• McAfee Antivirus [www.mcafee.com]
  
• Avast Antivirus [support.avast.com]
  
• PC Matic [knowledgebase.pcmatic.com]
  
• Bitdefender* [www.bitdefender.com]
  
• Webroot [answers.webroot.com]
  
• G DATA [www.gdata.de]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

• For the latest Nvidia drivers, click here [www.nvidia.com]
  
• For the latest AMD drivers, click here [www.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver
   
2. Install the latest OEM video card driver and reboot your PC
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest  Intel integrated drivers [www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "Change Plan Settings"
   
5. Select "Change advanced power settings"
   
6. From within the dropdown menu, select "High performance" and click "Apply" then "OK"
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer [www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing
Microsoft's Media Feature Pack [support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button
   
4. Steam will verify the game's files - this process may take several minutes

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

"Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing."

10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

- For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

- For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing MonsterHunterWildsBeta.exe

11. If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.

As your CPU may be damaged in this scenario, we recommend contacting Intel Corporation or your PC vendor.

12. If Frame Generation option is grayed out and cannot be enabled, try the following:

For Windows 10, turn on “GPU scheduling” on your Window system from “Graphics settings” under “Display” in “System” settings.
If this does not resolve the issue, we recommend updating your driver to the latest version.

13. If you experience input delay or performance degradation when using frame generation, please try the following.

In the "Options" menu, select "Display" and set the vertical synchronization to "Disable."

[Gatomon_Mon]

The game crashed and I've already tried all the graphics settings, my PC has a 4080 with a Ryzen 5600X at 4K.

[kampfer91]

When i enter equipment menu , the screen start to glitch and shake a lot , sometime have flashing black pixel . The problem persist after i exit the menu / tent , forcing me to restart the game .

The cause is having the Frame generation turn on .

[dante.dal]

The game has performance issues and no matter what settings I tried can't get solid 60FPS or above, unless I use FG with FSR3 which looks horrendous, the frame rate fluctuates around 50 and 40 FPS, occasionally getting to 60 but then getting to the aforementioned fame rate right away. It has huge LOD problems since the textures doesn't load properly and on the Chatacabra hunt my game turned into an N64 port of Wilds, keep in mind that when I first played the game the LOD problem was present but not in that way.

Another thing is that the game utilized almost all of my GPU but only 30% of my CPU.

Here are my specs:

Windows 11 Home 23H2
12th Gen Intel(R) Core(TM) i7-12650H 2.30 GHz
16.0 GB of RAM
NVIDIA® GeForce RTX™ 3060 Laptop GPU (6GB GDDR6)
512 GB NVMe SSD

My Nvidia drivers are 561.09, don't know if updating to the latest game ready drivers might be useful.

[linkz0r]

Diposting pertama kali oleh lil bussy vert:

Diposting pertama kali oleh linkz0r:

Just a second or two after a mission starts, I get instantly kicked out by the game itself ("Player has withdrawn from the quest"), my character disappears from the screen, and then the game crashes with code 0xFFF1.

A screenshot of the error: https://imgur.com/a/k669iH0

I don't believe this is a graphics or host-related issue, because the game runs fine and I can roam around everywhere without crashes or graphical glitches. I can run the game in any configuration. The game runs heavily (almost everything at 100% including CPU and GPU, FPS between 50 and 60), but somewhat smoothly.

Is there some kind of quota for playing the demo? At most I did three missions so far, so I wonder why I'm getting this error...

My config:

* CPU: Ryzen 7 5800X @ 3.8GHz
* GPU: Radeon RX 6800 XT
* MOTHERBOARD: Gigabyte X570 Aorus Elite (rev. 1.0; Bios version: F40d)
* MEM: 32GB (4 x 8GB) @ 3200
* STORAGE: WD Blue SN550 1TB
* OS: Windows 10 PRO (version 22H2)

Some remarks:
* AMD Graphics Driver version: 24.10.1
* Windows 10 properly updated (no pending updates in Windows Update)
* Graphics drivers properly updated
* Re-size Bar enabled, Above 4G Decoding enabled
* No CPU/GPU overclocking
* XMP profile enabled (to achieve 3200 MT/s on memory)

P.S.: I also played the game on Linux (via Proton). It runs a bit worse than in Windows, just a bit slower (e.g. with less FPS), but the 0xFFF1 error occurs there as well.

try moving the crashreport.exe and crashreportdll into a subfolder, it fixed it for me for a while but then it happened again. it feels kinda random atm but maybe it'll work out better for you

That didn't work. Now, the game just crashes immediately, without an error report... :(

But thanks for the suggestion!

[Rasti]

My PC is not the best, but I can play plenty of games without problems. Even Monster Hunter World run great, Wilds need optimalization. I tried changing settings, but in all scenarios even if the game run pretty smooth, the graphics was just square textured models.
I hope it will be changed in the full released version

[ELAPHILIN]

So far, for me, the biggest problem I've encountered during the beta is the following. When I try to change the hunter's equipment (armor, weapon), the image starts flickering and the whole landscape starts glowing white, making it impossible to play. Only restarting the game helps.

I don't care neither about low graphics right now nor optimization cause I understand it's BETA test. Fortunately it runs & I'm happy about it

[Hunter]

My game has 15 ir 20 FPS in medium ir low graphics. That game is broken sadly. I want to play It a lot but a can't

[draamhappad]

I might have a fix for the polygon PS1 graphics - if you let the game run on lowest settings for a few minutes it actually loads the missing models, then you can set your graphic options to something better and it keeps the models - I can run the game on my 3060 mobile on medium with fsr3 fg on at 60-90 fps

[✪h1zik]

HELPPPP! I GOT THIS ERROR MESSAGE R1141-TAD-W72T:10001.

I HAVE TRIED EVERYTHING, NOTHING WORKS. I JUST WANT TO PLAY THIS GAME BRO TvT

[linkz0r]

Diposting pertama kali oleh lil bussy vert:

Diposting pertama kali oleh linkz0r:

Just a second or two after a mission starts, I get instantly kicked out by the game itself ("Player has withdrawn from the quest"), my character disappears from the screen, and then the game crashes with code 0xFFF1.

A screenshot of the error: https://imgur.com/a/k669iH0

I don't believe this is a graphics or host-related issue, because the game runs fine and I can roam around everywhere without crashes or graphical glitches. I can run the game in any configuration. The game runs heavily (almost everything at 100% including CPU and GPU, FPS between 50 and 60), but somewhat smoothly.

Is there some kind of quota for playing the demo? At most I did three missions so far, so I wonder why I'm getting this error...

My config:

* CPU: Ryzen 7 5800X @ 3.8GHz
* GPU: Radeon RX 6800 XT
* MOTHERBOARD: Gigabyte X570 Aorus Elite (rev. 1.0; Bios version: F40d)
* MEM: 32GB (4 x 8GB) @ 3200
* STORAGE: WD Blue SN550 1TB
* OS: Windows 10 PRO (version 22H2)

Some remarks:
* AMD Graphics Driver version: 24.10.1
* Windows 10 properly updated (no pending updates in Windows Update)
* Graphics drivers properly updated
* Re-size Bar enabled, Above 4G Decoding enabled
* No CPU/GPU overclocking
* XMP profile enabled (to achieve 3200 MT/s on memory)

P.S.: I also played the game on Linux (via Proton). It runs a bit worse than in Windows, just a bit slower (e.g. with less FPS), but the 0xFFF1 error occurs there as well.

try moving the crashreport.exe and crashreportdll into a subfolder, it fixed it for me for a while but then it happened again. it feels kinda random atm but maybe it'll work out better for you

Just wanted to update you (and other people having the same problem that I'm having):

Moving/Removing the crashreport.exe/dll did not work, the game simply crashed without error reporting.

In another thread, someone suggested disabling voice chat. I disabled it in the game, but but it did not work. Those were the options I disabled: https://imgur.com/a/LxePz0d

Disabling multiplay in quests started by your hunter automatically did NOT work either, i.e. Talk to Alma, Post Quest/Quest Counter -> Settings and:

1. Setting Max Players to 1; OR
2. Setting Multiplayer Settings to "Only Suppot Hunters".

In the end, *Alma* is to blame! Everytime she starts a mission, my computer crashes. I have NO idea why.

What DID work for me was to simply not start any quests. That means we need to:

1. Avoid any monster that may start a mission automatically (i.e. only hunt those that are marked as "quest not available" in the map; see: https://imgur.com/a/6pSpojV ); AND
2. Never enter in any mission started by another player.

That's very unfortunate, because it means we can't enjoy multiplayer, but at least you'll be able to play solo and try the weapons. If I manage to find a better solution, I'll post here.

[G h i x]

i found a fix (black screen)
https://steamcommunity.com/app/2246340/discussions/0/4630356669572911484/

[Vipes]

Diposting pertama kali oleh Des7p:

Diposting pertama kali oleh Cry0t1k:

so steam is saying the game is runnin but no matter how long i wait, the game dosent show up, BUT steam says im still playing it

Same

Did you two ever get the issue fixed? I'm running into the same thing.

[Cup0fTea]

My textures have extremely low quality no matter which graphical settings are used

[linkz0r]

Diposting pertama kali oleh linkz0r:

Just a second or two after a mission starts, I get instantly kicked out by the game itself ("Player has withdrawn from the quest"), my character disappears from the screen, and then the game crashes with code 0xFFF1.

A screenshot of the error: https://imgur.com/a/k669iH0

I don't believe this is a graphics or host-related issue, because the game runs fine and I can roam around everywhere without crashes or graphical glitches. I can run the game in any configuration. The game runs heavily (almost everything at 100% including CPU and GPU, FPS between 50 and 60), but somewhat smoothly.

Is there some kind of quota for playing the demo? At most I did three missions so far, so I wonder why I'm getting this error...

My config:

* CPU: Ryzen 7 5800X @ 3.8GHz
* GPU: Radeon RX 6800 XT
* MOTHERBOARD: Gigabyte X570 Aorus Elite (rev. 1.0; Bios version: F40d)
* MEM: 32GB (4 x 8GB) @ 3200
* STORAGE: WD Blue SN550 1TB
* OS: Windows 10 PRO (version 22H2)

Some remarks:
* AMD Graphics Driver version: 24.10.1
* Windows 10 properly updated (no pending updates in Windows Update)
* Graphics drivers properly updated
* Re-size Bar enabled, Above 4G Decoding enabled
* No CPU/GPU overclocking
* XMP profile enabled (to achieve 3200 MT/s on memory)

P.S.: I also played the game on Linux (via Proton). It runs a bit worse than in Windows, just a bit slower (e.g. with less FPS), but the 0xFFF1 error occurs there as well.

For those with the same problem (game crashes after starting a quest, with ot without code 0xFFF1), try this:

In the title screen, go to Options, and then Game Settings. Disable Crossplay. That's all! After that, I even enabled multiplayer, and it worked like a charm. I managed to create and enter in quests with no problem. You just won't be able to play with Playstation and Xbox players.

Apparently, crossplay does not work for some Steam players, I guess.

Follows a screenshot of the config in question: https://imgur.com/a/3hPaV48

[[reaVerNL@Rumble]ᚱᛖᚨᚠᛖᚱ]

Diposting pertama kali oleh MH_CAPCOM:

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

• MonsterHunterWildsBeta.exe Default Location:
  C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterWildsBetatest
  
• Steam.exe Default Location: C:\Program Files (x86)\Steam
  
• Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

• Windows Security [support.microsoft.com]
  
• Malwarebytes [support.malwarebytes.com]
  
• AVG Antivirus [support.avg.com]
  
• ESET [support.eset.com]
  
• Norton [support.norton.com]
  
• Trend Micro [helpcenter.trendmicro.com]
  
• Kaspersky Anti-Virus [support.kaspersky.com]
  
• McAfee Antivirus [www.mcafee.com]
  
• Avast Antivirus [support.avast.com]
  
• PC Matic [knowledgebase.pcmatic.com]
  
• Bitdefender* [www.bitdefender.com]
  
• Webroot [answers.webroot.com]
  
• G DATA [www.gdata.de]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

Disable anti virus? Are you putting in trash DRM again?! Can you stop doing that for the love of god. Running the game in administrator mode is just as bad and you should never recommend this to end users.

Where do I send crash reports? I got one after playing the game for a good 8 hours so I presume there is a memory ♥♥♥♥ somewhere.