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I literally just did this on my first playthrough and got softlocked.
Here's some helpful criticism for the developer as I'm genuinely surprised that this wasn't intentional. The main problem about this is that almost everything about the way this part of the chapter is designed makes it look like this is the way you're supposed to go.
1. The maintenance guy gets you to follow him to this area and takes you past the intended path, so it's easy to not realise you are supposed to backtrack (there is a vortigaunt that comes through the door granted). Naturally, a lot of players will thoroughly explore this area first.
2. The ladder up to the catwalk is obviously meant to come down, so you know you have to get up there at some point.
3. The red pipes grab attention and then draw you to the broken chainlink fence which is absolutely screaming "This is the way to go, get on these pipes and you can climb over this fence to get up to the ledge.
4. The boxes that allow you to climb through the control room window later in the chapter when it's broken naturally draw you to the forklift. From here you can see the control room window ledge is big enough to stand on.
5. The jump to the control room window ledge is so easy I'm astounded it wasn't caught in playtesting.
6. Watching a playthrough it's clear the red pipes and the broken chainlink fence that allow you to get to the catwalk this way serve no purpose. Almost every time you see that style of broken fence in Half Life 2 or a Source mod it's something you're meant to climb over, so the fact that one was put in not just for no reason, but in a way that also allows you to break the game is rather big oversight.
Basically, if you remove the red pipes and properly fence off the catwalk to block access this problem should go away.
EDIT: I'd also like to point out that in the original Blue Shift it doesn't matter which order you do things, and I assumed it would be the same in the remake.
Actually there is a second way to get to that spot where the red pipe is too. If you shimmy real close to the wall to the right, instead of the left after the forklift\fence, there is a very very small black molding that you can stand on.
I took the route of jumping to the red pipes as I thought that's what was intended. Having to backtrack 3-4 rooms for the actual solution seemed like something that wasn't right, especially after the NPC led me through this area and into this room.
I ended up stuck in this area for well over an hour and I'm extremely good at source puzzles but man this area was just not well designed in my opinion.
I love the mod so far, and it all looks great, but there's little in the way of actual good guidance in terms of your puzzle.