Purchasing disabled due to raising a paypal dispute

[PitchBlack]

So a while ago I bought a game for use on my OCULUS VR headset (kayak one) and it never ran properly and I could never get beyond the first title screen. I contacted STEAM to ask for a refund but they refused saying I had gone over the 2 hours permitted playtime (which of course was impossible as I couldn't even get beyond the first screen) I tried to explain it to STEAM and showed them that I had only been on Steam VR the client to run the game for an hour, and thats what was showing but they still wouldnt give me a refund so decided to raise the dispute with paypal who found in my favour and refunded me the money. Now I am locked out of making any purchases on STEAM. Anyone had anything similar?

[Ducks on Fire]

Ursprungligen skrivet av Unicorn - Rainbow Unit:

i Think the OP did the right thing.

1. steam shouldn't care about it or refuse a refund this doesn't seem like a reoccuring thing.

2. paypal dispute and finding the OP in favor means a refund should of been given.

3. its not ok for steam to defraud users by selling them poorly made and broken games.

4. putting a purchase block on the users account is pretty stupid because now he will diffentaly not buy games on steam. which for his sake is great, he doesn't need to buy any more broken and poorly made games from steam.

5. and this message is directed at the OP , learn from this bad purchase to limit your spending for games from online stores, you will only end up with more bad purchases as time goes on and games that you will never play that you paid to much for. i have used steam for a very long time and no regrets and no spending is needed to play the best games that are on steam.

1 Retailers get penalized for charge backs. They don't just lose the payment they pay extra. That is why Valve has zero tolerance for such things

2 Paypal is not a court. They have zero authority over Valve or any other company. Their decisions do not in anyway vindicate the person who disputed the payment.

3 If someone feels they have been defrauded they can take it to court and have the court decide. "Poorly made" is very subjective in the first place and "broken" only applies if the game has an inherent flaw that makes it not work. If a game just happens to not work on a user's system that doesn't mean the game is broken. Just deciding they are owed a refund and using a payment dispute has consequences and they aren't going to be able to just argue them away.

4 That's the point. Valve does not want to do any further business with that user. They are now a liability.

5 Fair enough. I'd add on to that to make sure to know what the policies are for the places you are purchasing from so you don't end up in situations like this.

[D. Flame]

Steam wants you to use the refund process for most refund requests. It gets auto approved unless you are showing as outside of the 2 weeks or 2 hours window.

If you are outside of the 2 weeks or 2 hour limit, but think you have an adequate reason to still deserve a refund, they want you to open a ticket and have it checked by human support staff.

If you file a charge back, instead, they will lock you out of future purchases permanently.

[76561199502155650]

wouldn't locking a paying customer out permantely be a stupid thing to do? like burning your own bridge cause that user is not gonna jump through hoops to buy stuff on steam again.

reality is the user most likely had to jump through hoops and get bank account verification and god knows what else to even begin purchasing games on steam.

mean while other gaming sites just let you use a credit card that doesn't need to be called in an verified an cleared of suspicious credit charges like steam.

[Tito Shivan]

Ursprungligen skrivet av Unicorn - Rainbow Unit:

wouldn't locking a paying customer out permantely be a stupid thing to do?

Not if the customer ends up being an expense.

Not every customer is worth keeping.

Ursprungligen skrivet av Satoru:

It’s funny when people do chargebacks and then are shocked when there are consequences

He's lucky we're no longer in the days when Steam right out cancelled the whole Steam account when a chargeback was issued.

[Azure Fang]

Ursprungligen skrivet av Unicorn - Rainbow Unit:

wouldn't locking a paying customer out permantely be a stupid thing to do? like burning your own bridge cause that user is not gonna jump through hoops to buy stuff on steam again.

OP stopped being a paying customer the moment they issued a chargeback.

reality is the user most likely had to jump through hoops and get bank account verification and god knows what else to even begin purchasing games on steam.

Paypal requires almost no setup hassle: Grab your checkbook or a deposit slip, input your account and routing number, then wait a day or so at most. Most people that use Paypal already have it set up for other uses.

mean while other gaming sites just let you use a credit card that doesn't need to be called in an verified an cleared of suspicious credit charges like steam.

If your bank is flagging Steam as suspicious, it's on you to clear it. It's better to have an over-cautious bank than one that doesn't care. That said, this is irrelevant to the discussion. Nothing was flagged as suspicious, OP effectively stole from Steam by issuing a chargeback.

[Start_Running]

Ursprungligen skrivet av Unicorn - Rainbow Unit:

wouldn't locking a paying customer out permantely be a stupid thing to do? like burning your own bridge cause that user is not gonna jump through hoops to buy stuff on steam again.

Nope. Businesses do it all the time. Go to any large store they literally keep a list of people they will not accept cheques, debit, or credit card payments from. It's either hard cash or nothing. And there's another list of people they just flat out won't do business with.

A smart business knows when a customer isn't worth keeping and that's usually when said customer poses a costly liability.

Ursprungligen skrivet av Unicorn - Rainbow Unit:

reality is the user most likely had to jump through hoops and get bank account verification and god knows what else to even begin purchasing games on steam.

Yeah no. Most a bank will do is ask if a transaction from the retailer is legit and that'll be that.

Ursprungligen skrivet av Unicorn - Rainbow Unit:

mean while other gaming sites just let you use a credit card that doesn't need to be called in an verified an cleared of suspicious credit charges like steam.

And thiose sites will bare you from purchasing just the same if you do what the OP did.

[PitchBlack]

Well I don't see me asking for a refund as committing fraud against Steam but hey ho. Their ♥♥♥♥♥♥ system is faulty and that's not my fault.

I buy a game, I cant play that game, they say I've been playing it for X amount of hours... when I cant even load it (so that's total bull sh*t) I complain to Steam who don't help me whats so ever a number of times so I dispute it with paypal (as I am entitled to - goods don't work) Steam have every opportunity to come to an agreement but don't even respond and wonder why I get my money back - and then block me from making any more purchases... in any court of law that would go in my favour.

I'm sure they wont care, but I'll just take use my money elsewhere.

[sfnhltb]

Ursprungligen skrivet av PitchBlack:

Well I don't see me asking for a refund as committing fraud against Steam but hey ho. Their ♥♥♥♥♥♥ system is faulty and that's not my fault.

I buy a game, I cant play that game, they say I've been playing it for X amount of hours... when I cant even load it (so that's total bull sh*t) I complain to Steam who don't help me whats so ever a number of times so I dispute it with paypal (as I am entitled to - goods don't work) Steam have every opportunity to come to an agreement but don't even respond and wonder why I get my money back - and then block me from making any more purchases... in any court of law that would go in my favour.

I'm sure they wont care, but I'll just take use my money elsewhere.

You didn't ask for a refund. You told your bank that Steam had defrauded you. I don't doubt Steam is quite happy for fraudsters like you to go defraud other companies instead of them.

[wuddih]

the paypal agent probably had a good chuckle.

[nullable]

Ursprungligen skrivet av PitchBlack:

I'm sure they wont care, but I'll just take use my money elsewhere.

Don't be surprised when you try to defraud the next store if they restrict your account there too.

[AmsterdamHeavy]

Ursprungligen skrivet av PitchBlack:

Well I don't see me asking for a refund as committing fraud against Steam but hey ho. Their ♥♥♥♥♥♥ system is faulty and that's not my fault.

I buy a game, I cant play that game, they say I've been playing it for X amount of hours... when I cant even load it (so that's total bull sh*t) I complain to Steam who don't help me whats so ever a number of times so I dispute it with paypal (as I am entitled to - goods don't work) Steam have every opportunity to come to an agreement but don't even respond and wonder why I get my money back - and then block me from making any more purchases... in any court of law that would go in my favour.

I'm sure they wont care, but I'll just take use my money elsewhere.

Because you instantly demonstrated you are a problem and they have no desire to do further business with you, which is their right.

You didnt even follow the process, you just immediately resorted to "Ima git mah way" and thought you were getting over on Steam.

Who's having the last laugh now?

[Tito Shivan]

Ursprungligen skrivet av PitchBlack:

Well I don't see me asking for a refund as committing fraud against Steam but hey ho. Their ♥♥♥♥♥♥ system is faulty and that's not my fault.

A chargeback is not a refund.

[Scheneighnay]

Just make a new account for future purchases, if you even think doing business with valve after this is a good idea.

Valve lied about their refund policy and threw a fit when you had PayPal step in.
Don't expect them to act like adults.

[Lily McFluffy Butt]

Ursprungligen skrivet av Scheneighnay:

Just make a new account for future purchases, if you even think doing business with valve after this is a good idea.

Valve lied about their refund policy and threw a fit when you had PayPal step in.
Don't expect them to act like adults.

They didn't "throw a fit", they just don't accept being defrauded.

[Scheneighnay]

Ursprungligen skrivet av Lily McFluffy Butt:

Ursprungligen skrivet av Scheneighnay:

Just make a new account for future purchases, if you even think doing business with valve after this is a good idea.

Valve lied about their refund policy and threw a fit when you had PayPal step in.
Don't expect them to act like adults.

They didn't "throw a fit", they just don't accept being defrauded.

Neither does the OP