Why are people allowed to delete comments on reviews they leave?

[Brian9824]

The result is people like this - https://steamcommunity.com/app/595520/discussions/0/1700542332313984847/?ctp=11#c1700542332324373139

Lied in his review, slandered steam community and then is going thru and removing anyone's comments who don't agree with him. The result is a review that contains blantant lies and can hurt game sales if people read that and can't see the truth.

Review is here
http://steamcommunity.com/id/savingprincess/recommended/595520/

If a review is public then the public should have the right to comment on it and not be at the whims of censorship of anyone who wants to throw out lies.

[LkZ]

i disagree, its funnier to see you noobs cry when you get "Z0MG T3h C3NSC0R3D "

[wuddih]

congrats, you found one liar, just 7.6 billion left.

a review is his opinion, even if it is wrong, it is not your duty to whiteknight for a commercial individual aka the developer/publisher of the game. in other words, downvote it if you dont like it and stop wasting your time to correct a single person.

reviews are there to help with YOUR puchase decision making, you already own and play the game, dunno why you care about single reviews at this point

Diposting pertama kali oleh brian9824:

The result is a review that contains blantant lies and can hurt game sales

which is, again, not your problem and none of your business.
and ... as i dont see his review on the store page ... it will not impact anything.

the game has 500+ reviews and had 8k of playing people at peak, one review already had no impact on the score and as more reviews come in, a single review will get even less relevant.

you are caring about one brick in the chinese wall, which is pretty irrelvant for the whole thing to stay in place.

[Spawn of Totoro]

Why shouldn't they be able to? A review is part of their profile and they are allowed to moderate it how they wish, just as with the comments on their profile.

If you have an issue with the review, then I suggest you report it and move on. Support will take a look.

[Brian9824]

Diposting pertama kali oleh wuddih:

congrats, you found one liar, just 7.6 billion left.

a review is his opinion, even if it is wrong, it is not your duty to whiteknight for a commercial individual aka the developer/publisher of the game. in other words, downvote it if you dont like it and stop wasting your time to correct a single person.

reviews are there to help with YOUR puchase decision making, you already own and play the game, dunno why you care about single reviews at this point

Diposting pertama kali oleh brian9824:

The result is a review that contains blantant lies and can hurt game sales

which is, again, not your problem and none of your business.
and ... as i dont see his review on the store page ... it will not impact anything.

the game has 500+ reviews and had 8k of playing people at peak, one review already had no impact on the score and as more reviews come in, a single review will get even less relevant.

you are caring about one brick in the chinese wall, which is pretty irrelvant for the whole thing to stay in place.

Saying that it's one review isn't an answer. It's censorship. If it was the developer of a game being able to remove comments they didn't like then it would be exploding all over the front page and would be in the news, yet it's the same effect when a user does it. The issue isn't his review, it's the ability to completely hide other people's opinions and prevent them from speaking out against something.

If your going to give people the power to remove others comments in their reviews then why not your own posts? Then I can go thru and censor anyone who doesn't agree with me for instance?

[Brian9824]

Diposting pertama kali oleh Spawn of Totoro:

Why shouldn't they be able to? A review is part of their profile and they are allowed to moderate it how they wish, just as with the comments on their profile.

If you have an issue with the review, then I suggest you report it and move on. Support will take a look.

The review exists outside of their profile on the game page and are tools for people to make informed decisions about products. If they wanted to leave a review and keep it private they have th option to make it viewable by their friends only. If they CHOOSE to make it public then they shouldn't be able to censor it or they should have the option to just disable ALL comments.

Companies like Amazon for instance take fake reviews very seriously and ban sellers for posting fake reviews. It creates problems for the buyers who might spend time reading thru the reviews and come to a conclusion based on the content contained whithin.

[Spawn of Totoro]

Diposting pertama kali oleh brian9824:

The review exists outside of their profile on the game page and are tools for people to make informed decisions about products. If they wanted to leave a review and keep it private they have th option to make it viewable by their friends only. If they CHOOSE to make it public then they shouldn't be able to censor it or they should have the option to just disable ALL comments.

Companies like Amazon for instance take fake reviews very seriously and ban sellers for posting fake reviews. It creates problems for the buyers who might spend time reading thru the reviews and come to a conclusion based on the content contained whithin.

It is still considered their profile though, as it is also linked to on their profile. Just as a workshop item is also a part of the user's profile. They were given the ability to moderate their own content how ever they wish by Valve.

Amazon finds fake reviews by finding fake reviewers, not by removing reviews that may still be true for that person. They also only get involved if a number of those fake reviews happen as a few will not effect the overall sales of the item.

Reading the review, I can't see anything that I can be sure is a false statement. The user may very well have had those issue. Many issues are due to different hardware and software configurations as well as how they may work with the game, so every system is unique and can have it's own unique issues.

[Brian9824]

Diposting pertama kali oleh Spawn of Totoro:

Diposting pertama kali oleh brian9824:

The review exists outside of their profile on the game page and are tools for people to make informed decisions about products. If they wanted to leave a review and keep it private they have th option to make it viewable by their friends only. If they CHOOSE to make it public then they shouldn't be able to censor it or they should have the option to just disable ALL comments.

Companies like Amazon for instance take fake reviews very seriously and ban sellers for posting fake reviews. It creates problems for the buyers who might spend time reading thru the reviews and come to a conclusion based on the content contained whithin.

It is still considered their profile though, as it is also linked to on their profile. Just as a workshop item is also a part of the user's profile. There were given the ability to moderate their own content how ever they wish by Valve.

Amazon finds fake reviews by finding fake reviewers, not by removing reviews that may still be true for that person. They also only get involved if a number of those fake reviews happen as a few will not effect the overall sales of the item.

Reading the review, I can't see anything that I can be sure is a false statement. The user may very well have had those issue. Many issues are due to different hardware and software configurations as well as how they may work with the game, so every system is unique and can have it's own unique issues.

Combination of factors. Claims a hostile steam community when he was trolling. Review based on 12 minutes of game play, bragging about trolling people in thread, etc.

I've seen multiple threads in the review comment controversy such as

https://steamcommunity.com/discussions/forum/10/620696522018105110/

There has to a better way then just letting people be mini dictators for something as important as the reviews on a game which are one of the biggest factors for people to buy a game based off of.

[Spawn of Totoro]

Diposting pertama kali oleh brian9824:

Combination of factors. Claims a hostile steam community when he was trolling. Review based on 12 minutes of game play, bragging about trolling people in thread, etc.

I've seen multiple threads in the review comment controversy such as

https://steamcommunity.com/discussions/forum/10/620696522018105110/

There has to a better way then just letting people be mini dictators for something as important as the reviews on a game which are one of the biggest factors for people to buy a game based off of.

Off-line play can account for lack time played, so you can't really factor that in. 12 minutes could still give enough time to experience the issue the user had with the game.

Bragging about being a troll is not proof of anything either, nor is it proof of lying in a review.

A review is not really that important. If a single review deters someone from buying, then that person may not have been that interested to begin with. The game has over 700 reviews and a positive rating. That cancels out a signle bad review or even several such reviews.

You seem to put more stock into a single users review then the developer does. I suggest letting the developers deal with such issues as they have more experiance with doing so.

This seems less about the review and more about the user him/her self, imho.

[Brian9824]

Diposting pertama kali oleh Spawn of Totoro:

Diposting pertama kali oleh brian9824:

Combination of factors. Claims a hostile steam community when he was trolling. Review based on 12 minutes of game play, bragging about trolling people in thread, etc.

I've seen multiple threads in the review comment controversy such as

https://steamcommunity.com/discussions/forum/10/620696522018105110/

There has to a better way then just letting people be mini dictators for something as important as the reviews on a game which are one of the biggest factors for people to buy a game based off of.

Off-line play can account for lack time played, so you can't really factor that in. 12 minutes could still give enough time to experience the issue the user had with the game.

Bragging about being a troll is not proof of anything either, nor is it proof of lying in a review.

A review is not really that important. If a single review deters someone from buying, then that person may not have been that interested to begin with. The game has over 700 reviews and a positive rating. That cancels out a signle bad review or even several such reviews.

You seem to put more stock into a single users review then the developer does. I suggest letting the developers deal with such issues as they have more experiance with doing so.

This seems less about the review and more about the user him/her self, imho.

That particular review is just an example, I could go thru and probably post 100 more that are the same way and thousands upon thousands I've seen in my years here. Heck since steam initiated refunds you will see a ton of people buy a game, play the minimum, then leave negative review and get a refund just like in that case simply for the sake of doing it because they don't like the publisher, or they don't like denuvo, or other reasons.

People's ability to comment on those reviews act as the balance against that letting anyone read the review see the full picture, and not just one person's viewpoint.

A review really isn't part of your profile any more then a forum post is part of your profile. Both are accessible from your profile, but both are public to anyone who is looking into a game or product and should be treated similarly.

I found a really good article on it - https://blogjob.com/oneangrygamer/2015/07/steam-users-frustrated-with-review-comment-censoring/

[Crystal Sharrd]

I disagree. There was one user who left nasty comments on my profile. After I set my profile comments to Friends Only, he left a nasty comment on one of my reviews.

[sentenza]

I'd just entirely remove the ability to comment on reviews, it's a waste of time anyway. Leave the thumbs up / down so we can show our disagreement in case a review is false.

Also, why do you shill for that silly cash-grab Final Fantasy XII remaster? There is no way in hell this game is worth even half the price they're asking for. They deserve a stream of negative reviews.

[Brian9824]

Diposting pertama kali oleh sentenza:

I'd just entirely remove the ability to comment on reviews, it's a waste of time anyway. Leave the thumbs up / down so we can show our disagreement in case a review is false.

Also, why do you shill for that silly cash-grab Final Fantasy XII remaster? There is no way in hell this game is worth even half the price they're asking for. They deserve a stream of negative reviews.

I could say the same thing about wasting money on Street fighter and mortal Kombat. Rather spend my money on a good rpg I enjoy that I will get 100+ hours of then a remake of a fighting game with a new gimmick.

Game worth is subjective.

[Brian9824]

Diposting pertama kali oleh sonic65101:

I disagree. There was one user who left nasty comments on my profile. After I set my profile comments to Friends Only, he left a nasty comment on one of my reviews.

That's what report post is for. He could just as easily follow your postings you do on steam forum and leave the comments there as well.

[Spawn of Totoro]

Diposting pertama kali oleh brian9824:

That particular review is just an example, I could go thru and probably post 100 more that are the same way and thousands upon thousands I've seen in my years here. Heck since steam initiated refunds you will see a ton of people buy a game, play the minimum, then leave negative review and get a refund just like in that case simply for the sake of doing it because they don't like the publisher, or they don't like denuvo, or other reasons.

People's ability to comment on those reviews act as the balance against that letting anyone read the review see the full picture, and not just one person's viewpoint.

A review really isn't part of your profile any more then a forum post is part of your profile. Both are accessible from your profile, but both are public to anyone who is looking into a game or product and should be treated similarly.

I found a really good article on it - https://blogjob.com/oneangrygamer/2015/07/steam-users-frustrated-with-review-comment-censoring/

All verified to be false? Not likely. As you are not at their system and so can no verify it.

People's ability to up vote/down vote and leave their own reviews are the counter, not the ability to comment in them.

Your opinion is just that, your opinion. Valve made it part of the profile and everything that goes with it bein as such. I don't see a need to change that either, since you can down vote, make your own review or report the review if you feel it violates any rules.

There is also the other aspect that the article did not cover, Review Harassment. People will harrass a reviewer until the user removes the review. By allowing them to block the user and delete the posts, it becomes far less of an issue.

There is also the part of moderating review comments. With a 300 million user base, it is not possible to monitor comments in the review sections. There are already 20k+ forums, not including sub-forums or groups, countless artwork and profile that get reports, by removing the ability of the user to moderate his/her own contributions, that simply shifts the work onto others making it hard to deal with more important issues then a user who disagrees with another over a review.

Try looking at it from multiple angles instead of simply the one that benefits you. You like the game and don't agree with the review. You can not prove it is a false review or the user did not have those issues. In the face of lack of evidence, we apply Occam's razor and in this case, it supports the reviewer.

[Crashed]

Diposting pertama kali oleh Spawn of Totoro:

Why shouldn't they be able to? A review is part of their profile and they are allowed to moderate it how they wish, just as with the comments on their profile.

If you have an issue with the review, then I suggest you report it and move on. Support will take a look.

In that case, would you think that users (whether or not they are the review author) should be allowed to report comments that violate the Steam rules?