Hacked from Japan!

[VagPower69]

So I was trying to sleep and my phone started to go crazy! I look and I see all these emails from my steam account thanking me for all these transactions. I immediately get up and and call to shut off my phone after trying to fix the problem on here. Those ♥♥♥♥♥♥♥s got away with $1,034 roughly! Why is there nothing on here to protect against that?? Don't you think it is suspicious for an account to bo buying expensive and non expensive things left and right within a few seconds??? Why isn't there a button on the recent transactions page that can let me claim I did not make those transaction?? Ohhhhhh wait, probably because steam gets fees for every transaction and doesn't care who is spending who's money!

Also for all the comments I NEVER click on links and have not even recieved any links from anyone AND I haven't even been on my steam account in probably two months. My computer itself didn't get hacked because my computer is secure so that only leaves that this account did! Also so what if this is a rant?! It might be someones responsability to keep their account safe, but shouldn't the company want to keep their customers safe as well??

[Τhe Rolling Cheese Wheel]

Huh? Shouldn't your bank be protecting your money instead?

[supertrooper225]

This is nothing but a rant filled with baseless accusations. You do not just suddenly get hacked...You must have clicked on a phishing link at some point. If you were hacked you need to get in touch with steam support and they will help you. It will take 2-3 weeks. Then you need to rid your computer of malware.

[wuddih]

Your account is your responsibility, it is not the failure of Steam or anyone else that your account or items got stolen from you. Please accept that fact as your own personal failure and invest the time to take a look at the following Steam Support articles to get help from them.
Reclaiming a Hijacked Steam Account (if you have no access to the account anymore)
Items Traded From Stolen Account
Missing or Stolen Items

Account Security Recommendations

There is also information from the community:
http://steamcommunity.com/sharedfiles/filedetails/?id=177244559

[crunchyfrog]

Nothing can protect again your own naivety - you were phished which means you clicked on something dodgy (such as a link in chat someone sent you) to get the malware. It is NOT a hack.

Valve CANNOT in any way protect you against that. They can only educate you, which is why it says in BIG RED LETTERS in chat "Never click on links " or words to that effect.

What you need to do, if this is the first time this has happened to you is to contact support - you'll need to create a support account. Then wait, as this phishing attacks has been massive over the last few days and they are SWAMPED. I've dealth with updwards of 60 different ones personally on here. God knows what support are getting. It could be over 2 weeks.

While you're waiting though, you need to get rid of that malware, and you need to do these steps PRECISELY.

(1) Run your antivirus suite's INTENSIVE scan and let it remove the nasty stuff. Then download Malwarebytes' Antimalware and let it do the same.
(2) Reboot your PC.
(3) Run them both again and if nothing further is removed, THEN you can change your Steam and email passwords. If they still remove stuff go back to step (2) once they've finished.

If you fail to do these in the correct order, or miss any step you could easily be leaving malware on your syste, so changing the passwords would only serve to tell the phisher this too.

And Valve WON'T return your items a second time.

[VagPower69]

supertrooper225님이 먼저 게시:

This is nothing but a rant filled with baseless accusations. You do not just suddenly get hacked...You must have clicked on a phishing link at some point. If you were hacked you need to get in touch with steam support and they will help you. It will take 2-3 weeks. Then you need to rid your computer of malware.

I updated the post

[VagPower69]

crunchyfrog님이 먼저 게시:

Nothing can protect again your own naivety - you were phished which means you clicked on something dodgy (such as a link in chat someone sent you) to get the malware. It is NOT a hack.

Valve CANNOT in any way protect you against that. They can only educate you, which is why it says in BIG RED LETTERS in chat "Never click on links " or words to that effect.

What you need to do, if this is the first time this has happened to you is to contact support - you'll need to create a support account. Then wait, as this phishing attacks has been massive over the last few days and they are SWAMPED. I've dealth with updwards of 60 different ones personally on here. God knows what support are getting. It could be over 2 weeks.

While you're waiting though, you need to get rid of that malware, and you need to do these steps PRECISELY.

(1) Run your antivirus suite's INTENSIVE scan and let it remove the nasty stuff. Then download Malwarebytes' Antimalware and let it do the same.
(2) Reboot your PC.
(3) Run them both again and if nothing further is removed, THEN you can change your Steam and email passwords. If they still remove stuff go back to step (2) once they've finished.

If you fail to do these in the correct order, or miss any step you could easily be leaving malware on your syste, so changing the passwords would only serve to tell the phisher this too.

And Valve WON'T return your items a second time.

I updatedd the post

[VagPower69]

supertrooper225님이 먼저 게시:

This is nothing but a rant filled with baseless accusations. You do not just suddenly get hacked...You must have clicked on a phishing link at some point. If you were hacked you need to get in touch with steam support and they will help you. It will take 2-3 weeks. Then you need to rid your computer of malware.

Updated

[supertrooper225]

Valve can't protect you from whatever you are doing. It is ok to be upset that you got scammed but you have to protect your account. Regardless....Follow the advice given to you. It will help.

[VagPower69]

­­­­­­Τhe Rolling Cheese Wheel님이 먼저 게시:

Huh? Shouldn't your bank be protecting your money instead?

Honestly, they do. I really don't get it! I remember buying three things from Arc for Perfect World International and they cut off my card due to suspicious activitie. I have no idea why they didn't do it again.

[crunchyfrog]

JdogHumpFrees님이 먼저 게시:

­­­­­­Τhe Rolling Cheese Wheel님이 먼저 게시:

Huh? Shouldn't your bank be protecting your money instead?

Honestly, they do. I really don't get it! I remember buying three things from Arc for Perfect World International and they cut off my card due to suspicious activitie. I have no idea why they didn't do it again.

Valve DO have systems like this - under such circumstances they ask for card verification.

The point is with that bank analogy is that if your BANK ACCOUNT is phished, YOU are utlimately responsible for it. It's obviously the same situation, as security can only be your obligation - the provider (or Valve in this case) cannot be responsible for things they CANNOT control. That's precisely why there's those stickies, FAQs, official guides and user guides on here- plus that BIG RED MESSAGE every time you use chat.

That's all they can do.

[nolf]

im sorry u got hacked jdog.
i agree that steam should offer an extra level of security, maybe just an email verificationn for purchases. and it would be opt in only it not like somone making a legitimate purchase is going to be frustrated by that.

[crunchyfrog]

muttley님이 먼저 게시:

im sorry u got hacked jdog.
i agree that steam should offer an extra level of security, maybe just an email verificationn for purchases. and it would be opt in only it not like somone making a legitimate purchase is going to be frustrated by that.

It's pointless because it won't solve the proble I'm afraid - the issue here is the USERS. If they won't read clear messages not to click on links, etc, then they simply aren't going to take much notice of anything else - all that can be done is inform them (you can lead a horse to water).

So, how do you think a confirmation email will help whne a phishing attack will give the phsiher access to the email account too?