PAYSAFECARD ERROR STEAM WALLET FUND NOT ADDED (PAYMENT WENT TO GLOBAL COLLECT BV) how do i get my 10,-Euro back?

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MOKONG Nov 13, 2014 @ 5:57am

Hi, i added 10Euro to my steam wallet but it didn't show up on my Steam wallet, my paysafecard money disappeared it didn't add to my steam wallet, i checked my PIN CODE on paysafecard.com it says the payment went to GLOBAL COLLECT BV i don't know what it is. what should i do?? how to i get my money back?

any help tips will be appreciated!!

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Showing 1-15 of 45 comments

wuddih Nov 13, 2014 @ 5:59am

global collect is steam payment processor, also paysafecard can take a while to get through. check you account details and look for the status of the transaction. if it is pending, wait.

MOKONG Nov 13, 2014 @ 12:18pm

Originally posted by ☔ wuddih SpNv ✔:
global collect is steam payment processor, also paysafecard can take a while to get through. check you account details and look for the status of the transaction. if it is pending, wait.

it all failed N/A but it says on my Paysafecard pin code it payed to Global collect bv

Canee Nov 13, 2014 @ 12:22pm

I got the same problem as you..

crunchyfrog Nov 13, 2014 @ 12:40pm

Originally posted by Mokong:
Originally posted by ☔ wuddih SpNv ✔:
global collect is steam payment processor, also paysafecard can take a while to get through. check you account details and look for the status of the transaction. if it is pending, wait.

it all failed N/A but it says on my Paysafecard pin code it payed to Global collect bv

Yes, that shows it's FAILED. One party shows it as collected, the other doesn't. That's how such failures manifest.

The funds in your Paysafe account have been "set aside" as sometimes certain payments can "correct" overnight. They don't with Steam, but Paysafe don't know that.

All you can do is wait for a few days for the funds to be released when it realises the transaction isn't going to correct.

If you had a bank-provided card, you can always ring the staff up and get them to correct the issue - unfortunately as Paysafe are a "third party" provider they don't do this.

MOKONG Nov 13, 2014 @ 12:46pm

Originally posted by crunchyfrog:
Originally posted by Mokong:

it all failed N/A but it says on my Paysafecard pin code it payed to Global collect bv

Yes, that shows it's FAILED. One party shows it as collected, the other doesn't. That's how such failures manifest.

The funds in your Paysafe account have been "set aside" as sometimes certain payments can "correct" overnight. They don't with Steam, but Paysafe don't know that.

All you can do is wait for a few days for the funds to be released when it realises the transaction isn't going to correct.

If you had a bank-provided card, you can always ring the staff up and get them to correct the issue - unfortunately as Paysafe are a "third party" provider they don't do this.

i have all payment/transaction screenshots. btw i got in to a site it says (Succes: your payment it almost done click here it nothing happens) it click on it several time nothing happened it waited for hours for it to do something but it didn't. i contacted pay safe they said it was successfully paid. i hope steam will do something about this, i have red many articles about this they says the same problems.

crunchyfrog Nov 13, 2014 @ 12:49pm

Originally posted by Mokong:
Originally posted by crunchyfrog:

Yes, that shows it's FAILED. One party shows it as collected, the other doesn't. That's how such failures manifest.

The funds in your Paysafe account have been "set aside" as sometimes certain payments can "correct" overnight. They don't with Steam, but Paysafe don't know that.

All you can do is wait for a few days for the funds to be released when it realises the transaction isn't going to correct.

If you had a bank-provided card, you can always ring the staff up and get them to correct the issue - unfortunately as Paysafe are a "third party" provider they don't do this.

i have all payment/transaction screenshots. btw i got in to a site it says (Succes: your payment it almost done click here it nothing happens) it click on it several time nothing happened it waited for hours for it to do something but it didn't. i contacted pay safe they said it was successfully paid. i hope steam will do something about this, i have red many articles about this they says the same problems.

I'm afraid you don't understand how the system works. Valve CANNOT do anything about this as it's not their system at fault.

The system used for ALL online purchases is the CHAPS system. It's a method of handshake between the retailer (Steam in this case) and the provider (Paysafe in this case too). There is a short window - around 3 seconds - for the handshake to happen.

Unfortunately the system is quite old and when there's net congestion, it will time out, and the result is often what you've got.

So, I'm afraid there's nothing Valve can do about this.

MOKONG Nov 13, 2014 @ 1:28pm

Originally posted by crunchyfrog:
Originally posted by Mokong:

i have all payment/transaction screenshots. btw i got in to a site it says (Succes: your payment it almost done click here it nothing happens) it click on it several time nothing happened it waited for hours for it to do something but it didn't. i contacted pay safe they said it was successfully paid. i hope steam will do something about this, i have red many articles about this they says the same problems.

I'm afraid you don't understand how the system works. Valve CANNOT do anything about this as it's not their system at fault.

The system used for ALL online purchases is the CHAPS system. It's a method of handshake between the retailer (Steam in this case) and the provider (Paysafe in this case too). There is a short window - around 3 seconds - for the handshake to happen.

Unfortunately the system is quite old and when there's net congestion, it will time out, and the result is often what you've got.

So, I'm afraid there's nothing Valve can do about this.

and by the way i didn't get any Email from steam that i receive it no email from steam

skis Nov 13, 2014 @ 1:46pm

Same problem here, but i did get email:

"10.00 EUR has been added to your Steam Wallet. These funds are available for immediate use on the Steam Store. There may be a clearance period before these funds are usable in other Steam features."

BUT I AM STILL WAITING THIS TO END (1-2hour)
http://shrani.si/f/1F/1H/3nnzCFIh/steam.jpg

What to do? Wait till this completes? It could be all night.......

MOKONG Nov 13, 2014 @ 2:00pm

Originally posted by skis:
Same problem here, but i did get email:

"10.00 EUR has been added to your Steam Wallet. These funds are available for immediate use on the Steam Store. There may be a clearance period before these funds are usable in other Steam features."

BUT I AM STILL WAITING THIS TO END (1-2hour)
http://shrani.si/f/1F/1H/3nnzCFIh/steam.jpg

What to do? Wait till this completes? It could be all night.......

Hi i have been waiting for my 10,-Euro for about 7hours+ and i still don't have the money..

MOKONG Nov 13, 2014 @ 2:01pm

Originally posted by skis:
Same problem here, but i did get email:

"10.00 EUR has been added to your Steam Wallet. These funds are available for immediate use on the Steam Store. There may be a clearance period before these funds are usable in other Steam features."

BUT I AM STILL WAITING THIS TO END (1-2hour)
http://shrani.si/f/1F/1H/3nnzCFIh/steam.jpg

What to do? Wait till this completes? It could be all night.......

I sent several Support tickets to steam x3 I'm still waiting for answers i will inform your if my problem is fixed! send them a ticket too

#10

crunchyfrog Nov 13, 2014 @ 2:28pm

Originally posted by Mokong:
Originally posted by crunchyfrog:

I'm afraid you don't understand how the system works. Valve CANNOT do anything about this as it's not their system at fault.

The system used for ALL online purchases is the CHAPS system. It's a method of handshake between the retailer (Steam in this case) and the provider (Paysafe in this case too). There is a short window - around 3 seconds - for the handshake to happen.

Unfortunately the system is quite old and when there's net congestion, it will time out, and the result is often what you've got.

So, I'm afraid there's nothing Valve can do about this.

and by the way i didn't get any Email from steam that i receive it no email from steam

Why would you get any notification from Steam - the payment failed?

If they haven't received it, how would they know to send you an email?

#11