Dead Island Epidemic Cancelling and Refunds

[Batman]

For people like me that became early supporters of this game and bought a contagion pack or something, are we just going to get screwed? Nowhere in Steam's refund policy does it mention paying for something that promises items on launch or post-launch, then the game getting cancelled and Steam automatically denying your refund request. I only played the game about 60 hours in the past year when I bought the pack, patiently waiting for the game to grow and new modes, maps, and characters to be added. A few days ago I tried to login and boom, the servers had been shut down. $44.99 gone and nothing to show for it. I created a support ticket about it, it was denied refund within an hour with what looked like an automated cut & paste response. I've never really dealt with trying to get a refund on steam, usually the deals I get are so cheap it doesn't matter, but almost $50, the game not existing anymore and not giving me what I paid for, this is one of those times where a refund should be acceptable.

[MedvedTvoyDed]

что?

[Batman]

anyone from Steam support want to respond? Does Steam support even consist of actual humans?

[Satoru]

Support doesnt read these forums. Talk to the publisher

[I_am_a_Russian_Occupier]

а

[The Giving One]

You played the game for 65 hours. So you don't qualify for a refund anyway. Once not long ago there was a "no refunds" policy, so think about that here, please.

http://store.steampowered.com/steam_refunds/

If you are unhappy about the game not getting new features added, then yea, talk to the devs/publisher.

Originally posted by Batman:

Nowhere in Steam's refund policy does it mention paying for something that promises items on launch or post-launch, then the game getting cancelled and Steam automatically denying your refund request.

Doesn't the omition of something eliminate it from being a possible excepton, concerning the refund policy ? Like you said, it is not mentioned, so it does not qualify you for a refund, besides the 65 hours playtime issue anyway.

[Muppet among Puppets]

Originally posted by The Giving One:

If you are unhappy about the game not getting new features added, then yea, talk to the devs/publisher.

The game got disabled before being finished.

[The Giving One]

Originally posted by Muppet among Puppets:

Originally posted by The Giving One:

If you are unhappy about the game not getting new features added, then yea, talk to the devs/publisher.

The game got disabled before being finished.

Exactly, hence the part about "new features being added".

[ВЕЛИКОСОЧЕНЬ]

s

[wuddih]

Originally posted by The Giving One:

You played the game for 65 hours. So you don't qualify for a refund anyway. Once not long ago there was a "no refunds" policy, so think about that here, please.

http://store.steampowered.com/steam_refunds/

If you are unhappy about the game not getting new features added, then yea, talk to the devs/publisher.

well ... development canceled and the game is unplayable since there are no servers. that being said, that was announced 1 month before the servers got disabled on oct 15th. so I wonder why OP now pops up here to discuss something that is already internet stone-age.

it was an early access title, that is handled like a normal game of which the customer knows that something like this here can happen, since that is clearly stated in the early access explanation. the normal 14&2 refund policy can be applied to it and for early access titles they often refund it after more then 14 days, if play less then 2 hours. but 60? that is far from any testing or a quick look into a game scenario.

the game was also free to play, you didn't have to pay anything and OP bought the most expensive pay2win pack and then played the game for 60+ hours, obviously with pure frustration and no entertainment and fun at all, pure unbearable agony and now he wants a refund ... understandable ... in some other end-consumer milk and honey universe.

[2k Узник]

What ?

[The Giving One]

@wuddih

Great points and comments. I agree, as many games can be played through twice or more in 65 hours.

Could this be a case of "but most of that time I couldn't get the game to run" or "left it running in the background" refund ?...LOL

[Muppet among Puppets]

Originally posted by wuddih:

well ... development canceled and the game is unplayable since there are no servers. that being said, that was announced 1 month before the servers got disabled on oct 15th. so I wonder why OP now pops up here to discuss something that is already internet stone-age.
.....
the game was also free to play, you didn't have to pay anything and OP bought the most expensive pay2win pack and then played the game for 60+ hours, obviously with pure frustration and no entertainment and fun at all, pure unbearable agony and now he wants a refund ... understandable ... in some other end-consumer milk and honey universe.

I think, your games should regularly stop existing. You buy them, and they stop working.
And it would only take like 15 days until this experience is stone age for you.

But that doesnt mean, other people should be fine with it. Or that your opinion would be more valid.

It allways is amazing how you need to show your "readiness" to adapt to any "business rule" someone creates. And while that, speaking about others as if they would miss something.