PLEASE HELP! My Download speed is ridiculously slow!

[Cyberbolt21]

I've been trying to download Left 4 Dead 2 for the past couple of days now and my download speed is RIDICULOUSLY SLOW! It jumps from 4KB to 100KB and IDK what to do to fix this. I've tried EVERYTHING! I know my internet is not slow because i tested it on my Laptop and it ran perfectly fine and I also ran a couple of programs to see if my computer was slow and that's not the case either. Someone please help.

[The Giving One]

If that is the only agme you have this issue with, then try to change download regions first. Make sure you try several regions and try one very, very far away from you also.

Restart Steam each time you change the region.

[»Zinger(||)Burger_]

http://www.speedtest.net

Post results

[The Giving One]

If the above suggestions do not help you then try these...

First, bypass any router that you may be using. Use Ethernet ONLY from your PC to your modem.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Next, boot your PC into safe mode WITH networking, and try to log in and download that game again in Steam. Put the region change back to you normal one if you changed it from my suggeston above.

If you see improvement, check this list for software that can affect Steam is a normal boot of Windows. Especially check antivirus and antispyware programs. Pay no attention to the fact that you maybe have never seen this problem before when software is listed that you have or similar software is listed that you have....

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289&l=english

If you have upgraded to Windows 10, you need to be sure you have drivers that support Windows 10 and ALL your hardware, specifically the NIC and wireless devices in your computers.

[Cyberbolt21]

I've tried all of these suggestions and it still won't work!

[The Giving One]

Originally posted by Cyberbolt21:

I've tried all of these suggestions and it still won't work!

So boot your PC into safe mode WITH networking, hook up using ethernet only, and come back here to post ASAP. Make sure to tell us about your sysem there...

Are you using a school network, home, or business ?

What is your OS ?

Have you upgraded to Windows 10 lately ? Or have you checked for updated drivers to your NIC and wireless devices on that computer for the OS you currently have ?

[Cyberbolt21]

If it helps i'm using Windows 7 Ultimate 64 bit

[The Giving One]

Originally posted by Cyberbolt21:

If it helps i'm using Windows 7 Ultimate 64 bit

Please don't just answer one question at a time here. Read our replies to you thread and answer all questions and address all points that we make in your very next reply as best as you can.

This reply does not answer all questions/points, or verify what my suggestion was above.

[Cyberbolt21]

I've tried multiple download regions before and I tried it again, still doesn't help, and even when i plugged my computer to an ethernet cable on safe mode and STILL it will not improve my download speed. I checked all of my programs to see if its interfering and they all aren't. Maybe this is on Steam's end IDK

[The Giving One]

Originally posted by Cyberbolt21:

I've tried multiple download regions before and I tried it again, still doesn't help, and even when i plugged my computer to an ethernet cable on safe mode and STILL it will not improve my download speed. I checked all of my programs to see if its interfering and they all aren't. Maybe this is on Steam's end IDK

This is a much better reply. Thank you.

However, it is safe mode WITH NETWORKING, not just safe mode. Maybe that is what you meant, but you need to be clear on what exactly you are doing.

If you would just follow along one step at a time there and follow the suggestions given here, we could help you find the cause perhaps.

I am going to ask you one more time here and if you do not answer, I cannot help you.

WHAT network is this on ? School, home, business, public....etc.

Have you CHECKED for driver updates from the manufacturer's website of your hardware, specifially the NIC (ethernet controller) ?

Your computer should now be booted into safe mode WITH NETWORKING when you come back here to post. AND you should be using ethernet only directly to your modem.

WHAT is your antivirus program ?

Read this post again and answer all questions and address all points in your next reply, please.

EDIT....

Originally posted by Cyberbolt21:

Maybe this is on Steam's end IDK

This is "possible" but we are not there yet...there is much to do before we get to that as actually being the most probable cause here...

[Cyberbolt21]

Safe Mode is with networking

I am at home

I checked my drivers, they are all up to date

And my antivirus is Norton

AND I followed all of Steam's suggestions in there support page

YET still my download speed is around 100KB

[The Giving One]

Originally posted by Cyberbolt21:

And my antivirus is Norton

And there it is...just as I suspected. Norton is on the list that I linked to you above, so you are not reading things clearly or you simply did not mention it here.

Norton is terrible, and has been the problem in many cases here where users have issues with Steam. You can use the search feature yourself and simply type in "norton" and you will see the mayhem that antivirus has caused Steam users before.

But in safe mode WITH networking, Norton should not be a problem and that is why we are doing it this way.

So now that you are in safe mode WITH networking, and you are NOW using ethernet ONLY, try changing the download region to the other side of the Earth, as far away from you as you can.

Also, try others as well. You need to restart Steam EVERY time you change the region, please.

This could very well be the Steam servers right now, but we are not sure about that yet. We see issues like this all the time here. Sometimes a simple reset of your modem can help, but you need to be sure you don't have any password protection or other on it before you do that. Use the tiny button and NOT simply power cycling it on and off again if you do.

EDIT...Before you reply "but I have always had Norton and never has a problem before", see this one of many posts about Norton. Notice the orange name.....

http://steamcommunity.com/discussions/forum/1/864960354202730196/#c864960354203825652

[Cyberbolt21]

Well for some reason Norton didn't show up, I even typed it in, maybe it failed to load it idk. So I uninstalled norton, reset my router, and i am going through download regions and so far ITS STILL NOT WORKING! This HAS TO be on Steam's end because I again tested my internet speed and its fine ... So im screwed

[The Giving One]

Originally posted by Cyberbolt21:

I even typed it in, maybe it failed to load it idk. So I uninstalled norton, reset my router,

You are not supposed to be using a router right now...you are supposed to be using ethernet only !!!

[Cyberbolt21]

OH wait I meant to say ethernet, idk why i said router, so far i've been going through download regions and yes i've restarted steam every time, and so far i've found some very slight improvement from 100KB to.... 250KB FFFFFFFFFFFFFFFFF

[wuddih]

Originally posted by Cyberbolt21:

OH wait I meant to say ethernet, idk why i said router, so far i've been going through download regions and yes i've restarted steam every time, and so far i've found some very slight improvement from 100KB to.... 250KB FFFFFFFFFFFFFFFFF

and what does your isp contract promise you? and you still have not posted speedtest results