Pre-purchasing refund :: Help and Tips

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Sir_EPICNESS Jul 1, 2016 @ 5:55pm

Pre-purchasing refund

How does the refund system work when you pre purchase a game?

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Showing 1-12 of 12 comments

gwait Jul 1, 2016 @ 5:56pm

Originally posted by Steam Refunds:
Refunds on Pre-Purchased Titles
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

Sir_EPICNESS Jul 1, 2016 @ 6:01pm

Well if they release a pre-release version of the game? So the game can be tested before it's actually released.

Washell Jul 1, 2016 @ 6:02pm

Assume 2 hours/2weeks in that case.

Sir_EPICNESS Jul 1, 2016 @ 6:07pm

But it's before the actual release of the game.

wuddih Jul 1, 2016 @ 6:10pm

"The standard 14-day/two-hour refund period also applies, starting on the game’s release date."
playtime before release date does not matter.

Washell Jul 2, 2016 @ 3:02am

Originally posted by Sir_EPICNESS:
But it's before the actual release of the game.

Common sense says you're not going to get potentially hundreds of hours of playtime for free. But contact support if you want a definitive answer.

Last edited by Washell; Jul 2, 2016 @ 3:02am

Tev Jul 2, 2016 @ 3:11am

It sounds more like an Early Access Game than a pre-order to me?

EDIT: Or is it Legends of Pegasus seeing you own that game?
http://steamcommunity.com/app/205590/discussions/0/864949037790252211/

Last edited by Tev; Jul 2, 2016 @ 3:14am

Sir_EPICNESS Jul 2, 2016 @ 2:21pm

No, the game comes out in the fall but I'm talking about early access hours. And thanks Washell, I'll do that

SpunkyJones Jul 2, 2016 @ 3:17pm

Originally posted by Sir_EPICNESS:
No, the game comes out in the fall but I'm talking about early access hours. And thanks Washell, I'll do that

Early access and pre order are two different things.

Washell Jul 2, 2016 @ 4:38pm

http://store.steampowered.com/earlyaccessfaq/

Is this the same as pre-purchasing a game?
No. Early Access is a full purchase of a playable game. By purchasing, you gain immediate access to download and play the game in its current form and as it evolves. You keep access to the game, even if the game later moves from Early Access into fully released.

2 hours/2 weeks it is.

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