*Insert game title here*.exe has stopped working immediately after launch

[Boogston]

Just recently I bought SpeedRunners of the steam summer sale so I could play with a bunch of friends, but when I launched the game I recieved a "SpeedRunners.exe has stopped working" pop up. There was no loading screen or no black/white screen. There was no sign of the program actually starting up. I looked at a discussion post and someone suggested that I check the SpeedRunnersLog.txt file to see if I can find the problem, and this was all that was written on it:

[00:00:00, 1] BETA r53.8(93) 6/26/2016 7:11:04 PM
[00:00:00, 1]
[00:00:00, 1] Create Game...
[00:00:00, 1] HandleArgs...
[00:00:00, 1] Start Game...

And that's it.

I thought this was a bit weird as I thought there would be more written on the log file, so I decided to check other games in my steam library to see if it had a similiar problem and to my surprise a bunch of my installed games had this problem where I would start it up from steam, have no sign of the game launching and then have the "game.exe has stopped working" pop up. Here are the games that I have found in my library that are installed and are experiencing this problem:

Magicite
SpeedRunners
Torchlight 2
Rogue Legacy
Terraria
Hero Siege
Undertale

I'm pretty sure upgrading to windows 10 has played a part in this, as I remember all of these games (with the exception of speedrunners) was working with windows 8.1

I have looked online on several different discussions to see if someone had a similar problem to me, and I have found a few but no solution to the problem. I have tried uninstalling and reinstalling Microsoft XNA framework, visual C++, and .NET framework, and reinstalling the game itself several times with restarting my computer and steam with no success. I have tried verifying integrity of game cache several times on each game, and theres still no sign of it launching. Just the same "game.exe has stopped working". I have also tried installing some of these things directly from the game files, and it's still not working.

Some discussions had suggested that I go into the game files to try and run the .exe file as an administrator, or by running the compatibility troubleshooter. So I tried this with speed runners and it worked when I did it, so I editied the file so I always run the game as administrator, however it still "stops working" when I launch it directly from steam. I have tried using the compatibility trouble shooter to try and fix the problem, and again it worked. I saved the settings, but it still will not let me launch it from steam.

Another thing that's weird is that some games still "stop working" even after I run it as administrator or run the compatibility troubleshooter, namely Torchlight 2, Rogue Legacy, and Undertale. This makes them absolutely unplayable at this moment.

Any help would be greatly appreciated. I would like to be able to play these games on my laptop, and I am all out of ideas.

Specs:

Intel(R) Core(TM) i5-4210H CPU @ 2.90 GHz
8 GB ram
64 bit operating system
NVIDEA GeForce 965M 2GB

If it helps I use an Alienware 15.

[The Giving One]

What is your antivirus program ?

Do you have any anti-intrusion software other than antivirus on that machine ?

Check this list very carefully.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Originally posted by Darkster:

If it helps I use and Alienware 15.

Is that the complete model information on the computer ? Please post the exact model and model number in its complete form if not. Thanks.

[Boogston]

@The Giving One
Operating System: Windows 10 Home 64-bit
System Manufacturer: Alienware
System Model: Alienware 15
BIOS: A06
Processor: Intel(R) Core(TM) i5-4210H CPU @ 2.9GHz (4 CPUs)
Memory: 8192MB RAM

I obtained this info from dxdiag

[The Giving One]

Originally posted by Darkster:

@The Giving One
Operating System: Windows 10 Home 64-bit
System Manufacturer: Alienware
System Model: Alienware 15
BIOS: A06
Processor: Intel(R) Core(TM) i5-4210H CPU @ 2.9GHz (4 CPUs)
Memory: 8192MB RAM

I obtained this info from dxdiag

Thanks but that literally answered nothing except for computer info that I asked you. Please read my post again and answer all that as best as you can.

Did you get the drivers for your system (NOT the GPU) here ?

http://www.dell.com/support/home/us/en/19/Drivers/SupportedOS/alienware-15

Support for Windows 10
To learn more about upgrading your device to Windows 10, see our Windows 10 support page. <------LINK

There is a link in the bottom message there concerning support for Windows 10.

http://www.dell.com/support/article/us/en/19/SLN297954#Alienware-NB

Alienware Notebook

The table below lists Alienware notebook computers that have been tested for upgrade to Windows 10 and tested for Windows 10 November update. If your computer model is not listed, Dell is not testing the device, drivers have not been updated for that model, and Dell does not recommended an upgrade to Windows 10. If you wish to proceed with an upgrade to Windows 10 on an untested system, Microsoft provides information and support for upgrade through their upgrade website.
Model
Alienware 13
Alienware 14
Alienware 15
Alienware 17 R1
Alienware 17 R2
Alienware 18 R1

[Boogston]

My apologies, I am using McAfee Anti-virus. It hasn't really given me any problems in the past, but I will look into my antivirus to see if something is acting up.

I do not have any other anti-intrusion other than McAffee, but I do have CCcleaner and skype which were listed in the "Other Applications" list

I do not know how to get anymore information on my model computer, so I also apologize for that.

I will look into the support page for windoes 10, thank you very much for your reply.

[The Giving One]

McAfee is on the list.
Skype is certainly a possiblity.

http://steamcommunity.com/discussions/forum/1/364041776189285929/?ctp=2#c364041776189526454
http://steamcommunity.com/discussions/forum/1/35221031552090106/#c392183857630693587

And CCleaner has a monitoring mode for your PC that gets in the way also, probably why it is listed.

I suggest that you uninstall all those as well as any others on that list that you may have missed, and then reboot, and then verify the game files for all games affected as suggested below....

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If you want to try the other steps for your antivirus program first (adding exceptions, disabling it), then that is fine but the final test is to temporarily uninstall the program and reboot.

[Boogston]

Thank you for the reply, I will uninstall skype and CCcleaner to see if it works, and if it doesn't I will temporarily uninstall McAffee. I will also check that list again to see if I have any more possible programs.

[The Giving One]

Originally posted by Darkster:

Thank you for the reply, I will uninstall skype and CCcleaner to see if it works, and if it doesn't I will temporarily uninstall McAffee. I will also check that list again to see if I have any more possible programs.

Excellent. Thanks, and be sure you reboot your computer after uninstalling ANY software, and before verifying the game files for all games affected.

I suggest you pick game that your computer should be able to easily play under normal circumstances, and use these suggestions to test with that game.

Remember, verify game files after a reboot and when you log back into Steam. We will continue to try to help you if that does not correct the issue.

What "may" be happening is McAfee is quarantining the .exe files or other files for the game, or blocking them.

Also, just while we are on the subject of it here, make sure your firewall is allowing Steam and games fully through as exclusions if that is not already taken care of. Thanks again, and post back what you did exactly so we know what to suggest next if more help is needed.

[Panzerkrieg]

Seriously, uninstal Mcaffee plz and instal a better anti-virus than crap mcaffee.
I have ccleaner and skype so long ( many years ) and got 0 problem from any game that cause your problem. Try to uninstal mcaffee first

[Boogston]

I have uninstalled skype and CCcleaner and proceeded to restart my computer. I then verified game cache and this had no effect. I will now uninstall McAffee and see if that works

[Green]

Have you ensured that all of your drivers are up to date, I know that windows 10 comes with a new version of DirectX so make sure that that is also up to date.

[Boogston]

I have uninstalled McAffee and restarted my computer and then verified integrity of game cache and it had no effect. I was really hoping this one would work :(

To Fox15769, I will try reinstalling DirectX, I don't think I tried reinstalling that or getting new drivers for that specific program

[Green]

Also, try using the Windows System File Checker tool to ensure your Windows 10 isn't corrupted.

https://support.microsoft.com/en-us/kb/929833

[The Giving One]

You need to also check the Dell site, as there are maybe some special considerations for your computer to run Windows 10. You have to be aware of driver issues, as well as possible BIOS issues when you change the OS on a computer.

Then, go to Nvidia, and download and install the latest GPU drivers.

Are you sure you have no other programs from that list. I suggest that you check very carefully.

You can post screenshots of your programs here if you wish so we can look for possible conflicting software that may not be listed. Use imgur.com and unload the screenshots and post them here if you wish to do that.

Be careful, because as of now you have no antivirus program installed. I suggest at least a good free antivirus to get by with until you get this sorted out. Get one that is not listed on the page that was linked above.

[Boogston]

Just to make sure, I reinstalled steam to see if it would change anything and it didn't

[Boogston]

I have reinstalled DirectX and no luck