Knoegell Oct 12, 2018 @ 6:02am
BSOD/Blue Screen/Crash when opening Steam (atikmdag.sys)
Hallo, i got BSOD whenever i open steam and automatically restarting my laptop it said SYSTEM_SERVICE_ERROR (atikmdag.sys). Can you guys help me please.
My laptop is HP pavilion 15-p229ax.

Processor : AMD A10-5745M APU
Graphics : AMD HD 8610G + Radeon R7 M260
Memory : DDR3 4GB
Operation System : Microsoft Windows 8.1

i already reinstalling my steam it didn't work

it's fixed i upgrade my OS to windows 10
Last edited by Knoegell; Feb 5, 2019 @ 2:57am
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Showing 1-15 of 16 comments
ReBoot Oct 12, 2018 @ 6:38am 
That's the AMD driver crashing. Steam uses GPU acceleration for several parts and your driver aparently doesn't like it. Start by updating it, that usually helps.
Jack Schitt Oct 12, 2018 @ 7:56am 
Originally posted by ReBoot:
That's the AMD driver crashing. Steam uses GPU acceleration for several parts and your driver aparently doesn't like it. Start by updating it, that usually helps.

Correct but incorrect. It is a file associated with your graphics card but it is not the driver. Driver files are a different extention, atikmdag.sys is a system file.
Correct that the steam UI uses acceleration.

I agree, check for an update for your graphics card and update if there is one.
If there is a firmware update that is the update you need. Get any update that's available.

If updating your graphics stuff doesn't do it turn the new UI off:
- Right click on the steam icon you use to launch steam and select Properties
- In the ShortCut tab will be a Target field, at the end of the text in the target field after the quotes type a space and then:
-nochatui -nofriendsui

Click Apply, and Ok to close the properties window then see if it will run.
If it runs turn off the GPU acceleration option in Steam > Settings > Interface

Hopefully this works. If it doesn't it might mean your video card may be on it's way out.
BSOD is hardware failure.

Computers don't usually splat to the death screen because they can't run something, they just don't run it.
ReBoot Oct 12, 2018 @ 8:17am 
It is a file associated with your graphics card but it is not the driver. Driver files are a different extention, atikmdag.sys is a system file.
A system file because it's indeed the driver. Or rather a file that's part of the driver which is comprised of different files. Point is, drivers residing in SYS files aren't unheard of. In fact, I've just checked driver details for my SATA controller and it's only one file, namely storahci.sys. Not DLL, not DRV (if that's what you expected), it's SYS. Don't nitpick unless you're right.
Jack Schitt Oct 12, 2018 @ 8:30am 
I'm not arguing terms but I will gladly educate you.

A driver file makes hareware communicate with the system and is a .inf file

A sys file runs the hardware on the system, while it does "drive" the hardware it's not the driver file that makes the hardware communicate with the system it's a configuration file that contains configuration settings for the hardware to run that works in conjuncion with the driver file. They don't communicate with the system (bios) like a driver does they communicate with Windows, the operating system program.

A DLL file is a Direct Library Link file that contains data that tells a program where other files and commands are for that program to run. A dll is not a driver file. They do, sometimes, and they do sometimes contain driver information, but it's rare.

Correct, a DRV is also a driver file.
ReBoot Oct 12, 2018 @ 9:29am 
A driver file makes hareware communicate with the system and is a .inf file
The INF file is metadata. It doesn't contain the actual driver code, it contains information about the driver telling Windows how to install & use the driver. The code, the binary computer information that's running when the kernel wants to communicate with the hardware, that code may be in a SYS file. Which is the case for certain drivers, such as the SATA AHCI driver.
True is though that without the INF file, the binary is pretty much useless. But the INF is darn useless without the binary as well. Even more useless actually as modifying INF files is a task tech-savy end users can do, there's enough public documentation for that. Writing your own is just one step above INF hacking (which I did in the past). But writing an own driver binary, well, good luck. Writing low-level code is way more complex, than writing some text metadata and that's assuming you have knowledge of the piece of hardware in question.
And quote frankly, when I ask Windows the driver info and Windows gives me a SYS file, then it's the driver. Period. Microsoft know their driver architecture better than you do so if you and Microsoft disagree, Microsoft is right.

Point is, the AMD driver is at fault. That the SYS file is a part of the file suite that make up the driver is pretty darn useful in diagnostics but all in all, updating the AMD driver would be the first thing to try.
Last edited by ReBoot; Oct 12, 2018 @ 9:39am
Knoegell Oct 13, 2018 @ 5:07am 

If updating your graphics stuff doesn't do it turn the new UI off:
- Right click on the steam icon you use to launch steam and select Properties
- In the ShortCut tab will be a Target field, at the end of the text in the target field after the quotes type a space and then:
-nochatui -nofriendsui

Click Apply, and Ok to close the properties window then see if it will run.
If it runs turn off the GPU acceleration option in Steam > Settings > Interface

Hopefully this works. If it doesn't it might mean your video card may be on it's way out.
BSOD is hardware failure.

Computers don't usually splat to the death screen because they can't run something, they just don't run it.

there is no latest update for my driver, and i did your command it didn't work either. it looks like my hardware has met its limits. but anyway thanks for replaying
wuddih Oct 13, 2018 @ 5:10am 
https://steamcommunity.com/groups/SteamClientBeta#announcements/detail/3617972161463289725

might fix that issue.

BSOD is hardware failure.
small correction. bsod is in 99% a driver failure, even when the hardware is defective. when the hardware is the definitive reason, a bsod will not happen, the crap will just turn off.
Last edited by wuddih; Oct 13, 2018 @ 5:17am
BBSM Oct 13, 2018 @ 2:55pm 
I have the same problem.

My graphic card is an ATI Radeaon HD7870. If I launch Stream, after 5~10 secondes, I get a BSOD.

I tried to unistall and re-install Steam : very bad idea ! Steam on fresh installation will launch on system startup. :steamsad:

The solution has been to close Steam until BSOD came up. After that, I disable my GC with the tool devices manager. When my GC is disable, I can launch Steam and changed the option to stop the infinite loop of BSOD.

I hope, that the Team Steam will Quickly fix the problem.
Jack Schitt Oct 28, 2018 @ 2:52pm 
Originally posted by wuddih:
https://steamcommunity.com/groups/SteamClientBeta#announcements/detail/3617972161463289725

might fix that issue.

BSOD is hardware failure.
small correction. bsod is in 99% a driver failure, even when the hardware is defective. when the hardware is the definitive reason, a bsod will not happen, the crap will just turn off.

Read a BSOD screen next time you see one or look up some screen shots or videos. It is a hardware failure. Usually due to overheating or improper connection to the board. Drivers rarely ever fail.
Phantom Oct 28, 2018 @ 2:58pm 
Originally posted by wuddih:
https://steamcommunity.com/groups/SteamClientBeta#announcements/detail/3617972161463289725

might fix that issue.


small correction. bsod is in 99% a driver failure, even when the hardware is defective. when the hardware is the definitive reason, a bsod will not happen, the crap will just turn off.

Read a BSOD screen next time you see one or look up some screen shots or videos. It is a hardware failure. Usually due to overheating or improper connection to the board. Drivers rarely ever fail.

You expliciity said that BSODs are indefinitely caused by hard-ware failure or rather BSOD is the equivalent of hard-ware failure.

That is absolutely incorrect.

And yes, BSODs are MAINLY due to driver issues.

The issue was addressed already in a previous client update & some users fixed it on their own.

As per a previous thread...

https://steamcommunity.com/discussions/forum/1/3145094199306071946/

:yinyangflip:

Last edited by Phantom; Oct 28, 2018 @ 2:58pm
Phantom Oct 28, 2018 @ 3:05pm 
https://www.google.com/search?source=hp&ei=cBvWW5aSG6bojgTrgKXQAw&q=what+causes+bsod&oq=what+causes+bsod&gs_l=mobile-gws-wiz-hp.3..0l4j0i22i30.4129192.4133890..4135539...0.0..0.180.1864.5j11......0....1.......3..41j46j0i131j0i70i259.ib0mk9cyj3Y

I never said it's not possible it's a driver error. My statements ARE correct!

Read a BSOD screen next time you see one or look up some screen shots or videos.

The part that stabbed you in the back...

It is a hardware failure.

That ^^ is incorrect.

BSODs aren't hard-ware failure.

The correction...

https://steamcommunity.com/discussions/forum/1/3145094199293607121/?tscn=1540764172#c3145094199297206483

Still, not EXCLUDING hard-ware failure.

:yinyangflip:
Jack Schitt Oct 28, 2018 @ 3:07pm 
It is not incorrect. Even if it's due to a driver error...what do drivers do??
They run hardware!!
So what is the issue? Hardware!
GRXCK Jan 28, 2019 @ 7:47am 
Originally posted by Knoegell:
Hallo, i got BSOD whenever i open steam and automatically restarting my laptop it said SYSTEM_SERVICE_ERROR (atikmdag.sys). Can you guys help me please.
My laptop is HP pavilion 15-p229ax.

Processor : AMD A10-5745M APU
Graphics : AMD HD 8610G + Radeon R7 M260
Memory : DDR3 4GB
Operation System : Microsoft Windows 8.1

i already reinstalling my steam it didn't work
do you still have this error ?

i got this error my notebook spec is same with you. my Ram is 8Gb i just plays dota 2 here
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Date Posted: Oct 12, 2018 @ 6:02am
Posts: 16