Steam support ticket asked for paypal address and my phone number

[✪ 2 ciggies -iwnl]

I made a support ticket because my wallet purchases were being denied, and in that ticket the support rep asked for my PayPal billing info (name and address) and phone number so they could verify the PayPal account holder. Is this normal for them to ask? Just to reiterate, this wasn't some random that added me, this is direct from a steam support representative in a support ticket.

[crunchyfrog]

Yup, otherwise how are they going to know to check?

Consider this - a scammer gets hold of your account through a phishing attempt. They wish to change something or find out some finer personal account details, so they contact support. If support didn't ask for the personal info they asked you, how would they be able to tell the difference?

I get your caution, but this is entirely normal.

[Judgmental Amaterasu]

โพสต์ดั้งเดิมโดย ✪ iCarly -iwnl:

I made a support ticket because my wallet purchases were being denied, and in that ticket the support rep asked for my PayPal billing info (name and address) and phone number so they could verify the PayPal account holder. Is this normal for them to ask? Just to reiterate, this wasn't some random that added me, this is direct from a steam support representative in a support ticket.

If you're going through the actual support ticket system yes.

[Mouse]

Tagging on to the end of this bc Im in a similar situation: they want me to use a bitcoin link to verify my purchases?

They already know I've used paypal and have confirmed the bank is attached to it via video call?

It seems very suspicious to me.

[JPMcMillen]

โพสต์ดั้งเดิมโดย Mouse:

Tagging on to the end of this bc Im in a similar situation: they want me to use a bitcoin link to verify my purchases?

They already know I've used paypal and have confirmed the bank is attached to it via video call?

It seems very suspicious to me.

Valve doesn't even accept Bitcoin, or any other form of crypto currency. Sounds like a scam to me.

[Mouse]

โพสต์ดั้งเดิมโดย JPMcMillen:

โพสต์ดั้งเดิมโดย Mouse:

Tagging on to the end of this bc Im in a similar situation: they want me to use a bitcoin link to verify my purchases?

They already know I've used paypal and have confirmed the bank is attached to it via video call?

It seems very suspicious to me.

Valve doesn't even accept Bitcoin, or any other form of crypto currency. Sounds like a scam to me.

Well heck, what can I do from here? I don't think there's a steam support thread for this kind of issue...

[Bee🐝]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย JPMcMillen:

Valve doesn't even accept Bitcoin, or any other form of crypto currency. Sounds like a scam to me.

Well heck, what can I do from here? I don't think there's a steam support thread for this kind of issue...

What does it show here? https://help.steampowered.com/en/wizard/HelpRequests

Do have you a ticket listed? What's its status? If there's no ticket, then obviously where ever you've ended up is a scam.

For help with purchases use the following link - search for the game, explain the issue and then send the ticket: https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase

[wuddih]

since Steam support is largely outsourced to the cheapest poopholes on the planet, i would be careful. i had a few agents recently that clearly did not go by protocol and had their own agenda.

many account related stuff on Steam falls under data protection and most of Steam support can not actually see that data.

if a payment method was used in the past, transaction numbers are enough to verify that you have access to the payment method. other data is not needed.

[Mouse]

โพสต์ดั้งเดิมโดย Bee:

โพสต์ดั้งเดิมโดย Mouse:

Well heck, what can I do from here? I don't think there's a steam support thread for this kind of issue...

What does it show here? https://help.steampowered.com/en/wizard/HelpRequests

Do have you a ticket listed? What's its status? If there's no ticket, then obviously where ever you've ended up is a scam.

For help with purchases use the following link - search for the game, explain the issue and then send the ticket: https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase

A friend of mine said he accidentally reported my account. I was told to not log in to it and I dont wish to alert them as of this moment so I can report the account if need be.

As such I dont have the ticket, my friend said I had to speak to the discord account to prove I have legally purchased my games.

[JPMcMillen]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย Bee:

What does it show here? https://help.steampowered.com/en/wizard/HelpRequests

Do have you a ticket listed? What's its status? If there's no ticket, then obviously where ever you've ended up is a scam.

For help with purchases use the following link - search for the game, explain the issue and then send the ticket: https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase

A friend of mine said he accidentally reported my account. I was told to not log in to it and I dont wish to alert them as of this moment so I can report the account if need be.

As such I dont have the ticket, my friend said I had to speak to the discord account to prove I have legally purchased my games.

That is 100% a scam. You need to report that "friends" account (as possibly hijacked).

[Bee🐝]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย Bee:

What does it show here? https://help.steampowered.com/en/wizard/HelpRequests

Do have you a ticket listed? What's its status? If there's no ticket, then obviously where ever you've ended up is a scam.

For help with purchases use the following link - search for the game, explain the issue and then send the ticket: https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase

A friend of mine said he accidentally reported my account. I was told to not log in to it and I dont wish to alert them as of this moment so I can report the account if need be.

As such I dont have the ticket, my friend said I had to speak to the discord account to prove I have legally purchased my games.

Scam!

Steam does not use Discord and never will. They have their own site. Also, support isn't going to ban you over one random report even if it was real.

Report the account on Discord and Steam. Block. Ignore. Move On.

[Judgmental Amaterasu]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย Bee:

What does it show here? https://help.steampowered.com/en/wizard/HelpRequests

Do have you a ticket listed? What's its status? If there's no ticket, then obviously where ever you've ended up is a scam.

For help with purchases use the following link - search for the game, explain the issue and then send the ticket: https://help.steampowered.com/en/wizard/HelpCompletePackagePurchase

A friend of mine said he accidentally reported my account. I was told to not log in to it and I dont wish to alert them as of this moment so I can report the account if need be.

As such I dont have the ticket, my friend said I had to speak to the discord account to prove I have legally purchased my games.

That is a scam.

[Mouse]

โพสต์ดั้งเดิมโดย Bee:

โพสต์ดั้งเดิมโดย Mouse:

A friend of mine said he accidentally reported my account. I was told to not log in to it and I dont wish to alert them as of this moment so I can report the account if need be.

As such I dont have the ticket, my friend said I had to speak to the discord account to prove I have legally purchased my games.

Scam!

Steam does not use Discord and never will. They have their own site. Also, support isn't going to ban you over one random report even if it was real.

Report the account on Discord and Steam. Block. Ignore. Move On.

I've already given a lot of details to them, and the faq guide doesn't help at all. I have no idea how to proceed from here... any help would be appreciated.

[Dr.Shadowds 🐉]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย Bee:

Scam!

Steam does not use Discord and never will. They have their own site. Also, support isn't going to ban you over one random report even if it was real.

Report the account on Discord and Steam. Block. Ignore. Move On.

I've already given a lot of details to them, and the faq guide doesn't help at all. I have no idea how to proceed from here... any help would be appreciated.

Did you lose your account? If so follow this link, while not login of course.
https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988

To do account search, fail the email search, then it ask if want to search by account name do that, then click no to everything until get to password page, click I forgot password, then be at the form to fill out to contact support to recover account.


If still have access to account / regain access to account, follow all 5 steps, don't skip any.
Do these steps.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Also here some tips to educate you to become more aware of phishing site, and scams.

โพสต์ดั้งเดิมโดย Dr.Shadowds 🐉:

Here are the most common reason people get accounts hijack for any service really are as followed.
- Sharing account infomation with others. <--- Very common with impersonators, pretending to be Steam admin / support.
- Logging in on phishing sites. <--- Very common with skin gambling sites.
- Downloading / Installing Virus / Keylogger on your system.
- Using public devices that has keyloggers, such as cyber cafe, school computers, and etc...
- Storing your login credentials on a unsecured service that others has access to view.
- Using same login credentials for all your things, or using same login credentials on another service that had a data leak. Yes it does matter because even if it not related to Steam, if using same login credentials, hijackers will try to use those credentials to see what services you use with those credentials. https://haveibeenpwned.com/

https://youtu.be/9TRR6lHviQc

The type of story scammers say to you.

- "Hey vote for my team", and they link you a phishing site link, and try get you to login.

- "Hey I can't add you, please add me", and they try to start their scam with you.

- If you're friend with someone that got their account hijacked, you get scam message like, "I report you", "you been banned", and whatever to try scare you, and they tell you to trade your items to them, or if you have a login to phishing site may have a API key on account that redirect trades, they ask you to give them money, or etc...

- If you already got your account compromise by them, they change your display name to banned, or whatever, your display picture as well, they may delete your friends, and try to spend your wallet funds if you have any, also trade all your items, but if they see if you have mobile authenticator attached, they play their scam to get you to confirm the trade to get your items off your account to their account quicker if they're able to trick you into confirming the trade.


I show you few examples.
https://steamcommunity.com/sharedfiles/filedetails/?id=2329645315
https://steamcommunity.com/sharedfiles/filedetails/?id=2570975058

https://youtu.be/JuWHCBeZrqI
https://www.youtube.com/watch?v=kook1DlxDAw
https://www.youtube.com/watch?v=0DDnV-MHSaY
https://www.youtube.com/watch?v=WfTXxLraokE

https://steamcommunity.com/discussions/forum/1/4956744526904317093/#c4956744526904653890

[crunchyfrog]

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย JPMcMillen:

Valve doesn't even accept Bitcoin, or any other form of crypto currency. Sounds like a scam to me.

Well heck, what can I do from here? I don't think there's a steam support thread for this kind of issue...

It isn't a Valve issue. Valve DON'T accept Bitcoin at all.

So you can ignore it comfortably as it's a scam.

โพสต์ดั้งเดิมโดย Mouse:

โพสต์ดั้งเดิมโดย Bee:

Scam!

Steam does not use Discord and never will. They have their own site. Also, support isn't going to ban you over one random report even if it was real.

Report the account on Discord and Steam. Block. Ignore. Move On.

I've already given a lot of details to them, and the faq guide doesn't help at all. I have no idea how to proceed from here... any help would be appreciated.

What you should ALWAYS do when you suspect a scam and you've given details away 0 ignore them and change passwords etc.

As long as you haven't clicked on any links or such they've given you. If you have then you'll have to do a thorough antivurs and malware scanBEFORE you change those passwords.

Simple rule here in Steam too when you find rule-breakers - report, block, move on.