Unable to create a Workshop collection.

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petter.jakobsson Apr 4, 2020 @ 3:29am

Unable to create a Workshop collection.

For a while now I’ve been trying to create a workshop collection to keep track of mods and assets. Every time I try I fill out the initial page and then after hitting the Save and Continue button I get an error message.

Sorry!
An error was encountered while processing your request:  
There was a problem processing your request.

I’ve searched for a solution and noticed that a few other has the same issue but I haven’t found a working solution for this. I’ve tried creating collections for different games as well but it’s the same outcome. I’ve tried in a browser and on the Steam application, tried on different computers as well.

Anyone has a fix for this? Would be much appreciated.

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Showing 1-15 of 47 comments

wuddih Apr 4, 2020 @ 5:10am

lessen the amount of items you wanna initially put into the collection and try again. you can always add thing to a collection later.

petter.jakobsson Apr 4, 2020 @ 5:23am

Thx for the reply.
The issue is that I get the error message befor I have the possibility to add any items to the collection I’m trying to create. I would be happy if I was able to create a collection that is empty even to start with.

wuddih Apr 4, 2020 @ 5:41am

the first page? with the image upload and basic information and stuff?
just tested and that works, adding items also works.

1a) steam settings -> web browser -> delete cache.
and try again
1b) try using your normal webbrowser to do all of this. steamcommunity.com

2) if you are using Steam in a non-english language, try english. clicking this should change the website language:
https://steamcommunity.com/discussions/forum/1/2149847423926830073/?l=english

petter.jakobsson Apr 4, 2020 @ 8:23am

Originally posted by wuddih:
the first page? with the image upload and basic information and stuff?

Correct, thats as far as I can go. Pushing the Save and Continue button I get the Error.

I tested all 3 suggestions you had without success. Feels like there is an issue with the configuration of my account on the back end. Had a look trough all my settings on Steam and I couldn’t find anything that seems strange.

Darklord Apr 6, 2020 @ 7:59pm

A friend of mine is having this same issue, any luck?

Cashew Apr 7, 2020 @ 3:55pm

same issue here just started cant find a fix anywhere

Conedude13 Apr 14, 2020 @ 8:57am

I'm also getting the same issue.

I ran into a similar error when I attempted to add buddies to my friend list. Turns out you need $5 in your steam wallet (or have spent that or more in the past) in order to add friends.

I'm wondering if this is another similar limitation of not having $5 in your steam wallet or have spent that in the past.

I originally got TTS a month ago from another site that had it on sale before the steam sale a couple of weeks ago.

Does anyone know of a list of imitations if you haven't spend $5 or more in steam?

Conedude13 Apr 14, 2020 @ 5:20pm

Attempted to find support on discord and elsewhere, but failed so I created a support ticket.

Also, this is the list of things you are prevented from doing if you have spent less than $5 USD from you steam account:

HAVING TROUBLE ACCESSING A STEAM COMMUNITY FEATURE?
New accounts are limited from using all of Steam's community features. You'll have access to all of Steam's features once you've spent $5.00 USD in the Steam store or added $5.00 USD to your Steam Wallet. Some of the features that you won't be able to access are:
- Adding friends on Steam
- Buying or Selling items on the Steam Community Market
- Creating a Group on Steam Community
- Creating user reviews or rating artwork, screenshots, workshop content, or Greenlight submissions
- Using Friends chat in your Browser or on a Mobile device

Not sure if one or more of these is the base feature that allows collection creation to work, but I was unable to find something specifically stating that collections are prevented when less than $5 was spent.

Will keep everyone updated from my support ticket.

crunchyfrog Apr 14, 2020 @ 5:21pm

I've been seeing a few of this crop up in recent days, so I can only assume it's largely down to the severe congestion going on.

All you can do is try at less busy times, I guess.

Yuko Yoshida May 17, 2020 @ 4:32pm

I added 5$ to my acount but it still isn't working? Im having the exact same problem btw.

#10

crunchyfrog May 17, 2020 @ 4:48pm

Originally posted by RedKronos360:
I added 5$ to my acount but it still isn't working? Im having the exact same problem btw.

It must EXACTLY $5 or above. Make sure you're not getting your conversion rates incorrect, and can only either be money added to your wallet, or a purchase on the Steam store.

If the money hasn't yet appeared in your wallet, check your purchases page and see if it's still pending, in which case, you have to wait as it's down to the banking system.

#11

wb0mpb Oct 7, 2020 @ 4:18pm

Originally posted by petter.jakobsson:
For a while now I’ve been trying to create a workshop collection to keep track of mods and assets. Every time I try I fill out the initial page and then after hitting the Save and Continue button I get an error message.

Sorry!
An error was encountered while processing your request:  
There was a problem processing your request.

I’ve searched for a solution and noticed that a few other has the same issue but I haven’t found a working solution for this. I’ve tried creating collections for different games as well but it’s the same outcome. I’ve tried in a browser and on the Steam application, tried on different computers as well.

Anyone has a fix for this? Would be much appreciated.

I have been working on this for days now. I can't get past the first page. I fill everything out and then hit the save button and it then goes to the error. I tried it on two computers and they showed error.

#12

crunchyfrog Oct 8, 2020 @ 5:04pm

Originally posted by wb0mpb:
Originally posted by petter.jakobsson:
For a while now I’ve been trying to create a workshop collection to keep track of mods and assets. Every time I try I fill out the initial page and then after hitting the Save and Continue button I get an error message.

Sorry!
An error was encountered while processing your request:  
There was a problem processing your request.

I’ve searched for a solution and noticed that a few other has the same issue but I haven’t found a working solution for this. I’ve tried creating collections for different games as well but it’s the same outcome. I’ve tried in a browser and on the Steam application, tried on different computers as well.

Anyone has a fix for this? Would be much appreciated.
I have been working on this for days now. I can't get past the first page. I fill everything out and then hit the save button and it then goes to the error. I tried it on two computers and they showed error.

You have a couple of things you can try.

First off, this week seems to have been a bit messy for congestion as there's been a big release (Baldur's Gate 3) on top of the coronavirus still being with us. SO congestion can cause havoc with trying to do ANYTHING except play games on Steam.

In which case, you can try to do anything like buying, or messing with your inventory, or trading cards and leave this until the VERY last thing before you go to bed. As things calm down, you stand the best chance of getting through.

There is another thing you need to be aware of though too. If you try to make any payment and it fails or timesout, then many card providers and banks have security procedures that will trigger timed autolockouts to prevent fraud. It's easily possible to trigger these under such congestive times. It ALWAYS happens during sales.

It normally is anything up to a 24 hour lockout if you've kept trying and failing. SO the thing to do is first LEAVE it until a CLEAR 24 hours has passed to make sure the lockout has cleared. Then try ONCE. If it still fails, then leave it until last thing before you go to bed as I said.

#13