Steam Refund not arriving on my card

[void1267]

I refunded a game on october 31st 2018 and got approved within a few hours, but it's been 13 days for me and it has not arrived yet.
(BPI Philippines)
what's the problem?

[anrkyuk]

I've only ever done one refund, the refund ended up coming on the 14th day but didn't show on my account till the 15th. I would give it 2 more days, check again, if still not there, contact steam support...
https://help.steampowered.com/en/

[Supafly]

If you refund shortly after purchasing you may not get a refund shown because the funds never left/charged to your card. The transaction was pending and the refund was that quick the transactiongot cancelled before it was completed.

Check if the purchase completed not just if you had a refund.

[void1267]

No i made the refund around 1 hour after playing it.

[Supafly]

Originally posted by lawrench.lc:

No i made the refund around 1 hour after playing it.

No what? Missing context to understand exactly what your saying no to. Is it directed at something I said or anrkyuk?

Playing for an hour doesn't help my question. If you bought it and then played it straight away for an hour then refunded is different from bought it, waited 1 week before playing for it an hour and refunding.

Did the purchase go through? I don't mean showed as pending at the time I mean did the funds leave your account/be charged to your card. If not then then it was canceled before being fully processed so there is nothing to refund.

If funds did leave your account/get charged to your card then you be should funded with 14days. So just wait a little longer.

[wuddih]

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where

[cSg|mc-Hotsauce]

It has been 9 business days. Weekends do not count.

Not even the 10 it states in the KB article.

[Teksura]

Originally posted by lawrench.lc:

No i made the refund around 1 hour after playing it.

So you bought it, played it for about 1 hour, and then refunded? Sounds like you may have already gotten it. If it happened in this timeframe, the money wouldn't have left your account at all, meaning all they'd be doing is releasing the hold on the funds placed on your account. Check with your bank about it.