Utterly ridiculous - two know scam games, CREDIT my wallet!

[The Planar One]

I have been trying to get refunds for 'the population' and 'guardians of ember' for two ♥♥♥♥♥♥♥♥♥♥ years. One of the games, a known scam, which i played like 2.5 hours of, should be a SHOE in (repopulation). The other, Guardians of Ember, is literally gone from every corner of the Earth and can't even be properly located or used from their main site anymore. So I have two games that literally cant be played, one of which was removed from steam altogether for BEING scammy, and the autobots in support just close my tickets. I only wanted to receive credit in the steam wallet for The Repopulation; Guardians of Ember I just wanted permanently removed from my games list. There has to be a way to get this done without getting my tickets autoclosed.

[Hannibal]

Not gonna happen. Steams store is buy at your own risk. Apparently it's up to us to tell the difference from real and a fake games.

[DirtyFishy]

You fall outside of the refund policy.

[Perfect Cell]

You may refund a game, only if you had bought it within the previous 2 weeks and have less that 2 hours in the game.

[wuddih]

goe community hub is still accessible and the game is still being developed.
both games can be played.

you want to remove goe from your steam profile and library:
https://help.steampowered.com/en/wizard/HelpWithGameIssue/?appid=463680
you can recover it at any point with the same link.

for refunds there is a really clear and transparent policy, if you are outside of their conditions, refunds are likely to be declined.

[The Planar One]

Thanks Wudd- I will look into that piece of it.

To the others - this isnt my first request. I asked for a refund for that scam (repopulation) years ago. It was only when I noticed they dropped a secondary turd (that other title, just as bad) that I noticed. re: Steam's refund policy - they can do what they wish. It's why I have only really added free Humble games since then, more or less, and it is all i will continue to do.

[wuddih]

Originally posted by Murder_Punch:

Steam's refund policy - they can do what they wish.

they can not. the refund policy guarantees you a refund if the purchase is not older then 14 days and the playtime is less then 2 hours, no questions are asked. if you keep your experiments within these conditions, you get your money back.

that is enough time to troubleshoot any game or to even get a very in-depth first impression for them if there was nothing to troubleshoot.

you do not get this anywhere else that clearly stated. it is mindboggleing to me that there are people think this policy is bad, it is undeniably the best in the whole industry.
gog and origin try to talk you out of it by giving you mind-deafening "tech support" and hope you give up and "i dont like it" is never an option and on humble refunds are basicly non-existent as on every key reseller.

[The Planar One]

Are you trying to argue? I already marked your response as an answer. Additionally, I already explained that I had asked for a refund eons ago.

[Satoru]

http://steamcommunity.com/app/322300/allnews/

The Repopulation is still for sale and did a update as recently as December 2017.

http://steamcommunity.com/app/463680/discussions/

Guardians of Ember did an update literally last week

The fact that it was removed from sale on Steam was due to their CEO's actions. The game however is still available for you to play and is even being actively updated.

I think you do not understand what the word 'scam' actually means. I recommend you actually look up what it means because it does not mean what you think it means.

[The Giving One]

Originally posted by Murder_Punch:

To the others - this isnt my first request. I asked for a refund for that scam (repopulation) years ago.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#olderpurchase

"I tried to refund an older purchase of mine, but it looks like I can't. What can I do?"

Purchases made significantly outside of the 14 day refund window are not eligible for a refund request.