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Also we aren't Valve, this is just a user forum.
You have more than 2 hours of playtime as recorded by steam
as such you are no longer eligible for a refund
This will not help in this situation but my best advice is if you do buy games do NOT buy directly from steam, they have terrible prices on games anyways. Go to Bundle stars, Greenman gaming, humble bundle or even GOG and see if they have the game there before you even think about giving steam the money. For example greenman gaming has GTA V for 20% off right now which frankly is still a bit expensive for a 2 1/2 year old game. Even when steam has sales there is almost always someone selling the game far cheaper.
Anyways what problem are you having running the game, bad frame rates, game crashing? Maybe we can help or do you already have a forum thread/discussion open for that?
The old policy was much worse, so you're wrong.
Compared to other online retailers who offer no refunds or, say Gamergate which outright denies refunds even when they qualify under their own terms, Steam has one of the best return policies out there.
my main problem is that i have a low-end computer that i was originally convinced that I could use some tweaks, mod, and lowering the specs so that i could get a decent framerate. as it turns out, normally tweaking does little to bring my vram usage to 512 mb and if i use mods online, i would be banned.
so i guess it's 2 folds, steam is very strict on their refund policy and rockstar is strict on their mod rules. this isn't like back in the csgo and tf2 days where one can download custom skins that can help their frame ratses.
You can always get a better computer/upgrade your system and play the game. Just keep it and stop asking for a refund, please. The game is not the issue, according to what you, the OP, said.
Your computer is the issue. Therefore, refunding a perfectly functional product is illogical anyway.
I won't even bother with your first paragraph as Teksura and Snapjak summed that up nicely.
So you recommend buying from a place where you can't get refunds at all? Interesting logic you have.
As for your last paragraph, that help should be sought on the game forum for GTAV itself, not here.
Plus 2 hours, who legitimately is going to only troubleshoot something for 2 hours, you troubleshoot till you exhaust every reasonable solution like it seems the OP was doing.
@NightfireOP
As for GTA mods not sure what is and what is not allowed as far as them. I do know the game seems to be ripe with hackers from YT videos I've seen and seems Rockstar does not care about it as those youtubers post a constant supply of videos of them hacking. Way off topic though.
Since seems you are stuck with the game I suggest saving up for a new computer. You can buy the parts yourself for around $700-$800 to build a decent desktop that will surely run the game. Been building systems for myself and family for the past 10 years and have never looked back to buying prebult/OEM again. About half the money your paying for a prebuilt goes to them just putting it together for you.
2. If you can't get the game running in under 2hours then you need to make a choice, ignorance isn't an excuse for going over the limit.
No. Steam had a no refund policy before the new refund system was added. Any refunds they game during that time were exceptions.
There was never a blanket two week refund, any reason, on Steam.
Adding a key from out side of Steam means you get no refund, so that is bad advice as it limits the users options if the game does not work.
*quote* Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. *unquote*
That last sentence, even if you fall outside the refund rules, they still encourage me to submit a request. If they weren't going to be lenient at all why bother adding that last sentence, why not just say "no exceptions?" I have no problem with a policy that says no exceptions, but when they add a sentence like that and give people false hope that there's wiggle room to negotiate for a refund it's deceptive, and plus it's not good use on Steam's time as it just means that their refund requests are just going to be spammed up.
That's why I asked for help here on the steam forum, but actually I thought this was a place for a Steam administrator or someone who worked for Steam to help out. So far, looks like this is a members only forum.