I suspect i've fallen a victim to mass posts deleting because of others spam activity

[Ryuu]

I mean not mine spam activity.

In this month i got community moderation message that
"Community Content Removed:
Comments"
Then i noticed that in fact ALL of my community posts from all time got deleted everywhere! Surely it's not possible all of them was breaking the rules.

And I have a guess: probably it's the similar kind of mistake as when i've been reporting spammers in Steam groups and someone from group staff misclicked and instead banned me, this happened about two times. Usually they corrected their mistake and even apologized sometimes. Steam lately has seen much spam-accounts activity and i've reported lot of them, because i'm subscribed to a lot of hubs. But maybe some Steam moderator made a similar mistake and instead of deleting all of spam messages from spam-account deleted them from mine.

I commented this under community moderation message, after no response i've created a support ticket, but it's still unaswered since 14th of January and i'm afraid the more time passes - the less chance for my posts to be recovered.
Also i'm afraid to report spammer activity since then, can't something be done so it's impossible to ban reporter by mistake?

[Ryuu]

Publicado originalmente por Spawn Of Totoro:

Moderators don't have the ability to do what you are describing. It would have to be support/Valve.

We moderators can't assist you with such issues. You will need to wait for support to reply to you.

Okay, thanks for answer, i hope support responds in less than a month :)

You mean moderators can't do mass deletion or they can't recover deleted posts? Still isn't it strange that such an issue occured immediately after community moderation message?

[Ryuu]

Publicado originalmente por 𝒩𝒾𝑔𝒽𝓉𝒪𝓌𝓁:

I think Quint is correct as its probably a server maintenance issue as these questions do occasionally come up in Steam Community discussions, "my post history is gone, whaaa..?" or "my profile comment history is gone"
I think, the Steam system is far from perfect and does have its ongoing hiccups, maybe your posts might be restored on its own, or maybe not. For me, I would focus on making newer and way better current discussions.

Oh, that's an interesting and useful info, thanks, i've never heard about such problems, so decided it's because of a human mistake. And how those questions ended, is there hope?

Well, right, mainly i've bothered to search for my post because of that extremely unspecificcommunity moderation message, though i would notice that anyway later because of bug report threads at least.

[Spawn of Totoro]

Publicado originalmente por Ryuu-kun:

Okay, thanks for answer, i hope support responds in less than a month :)

You mean moderators can't do mass deletion or they can't recover deleted posts? Still isn't it strange that such an issue occured immediately after community moderation message?

We can't do mass deletions and there is a limit to what we can restore (forum posts only).

The messge was not from a moderator. It even says "Content you have posted has been removed by a member of Steam Support for breaking the Steam Community Rules and Guidelines."

[☆ƧQυiяяєL♫]

how those questions ended, is there hope?

Similar to what your asking.

To me, its a wait-and-see approach and that's about it.
Most of the time, the people who ask these questions usually don't come back to give an update and I think, if they did, the forum response would be "who are you? and why should I care?"

I've found the Steam Community has the attention span of a flea and a memory to match and each question or issue is somewhat unique or just part of a ongoing glitch that happens in the Matrix. I usually accept this, remember it and move on.

At any rate, I hope you find some decent answers to your question about this. If not, well just remember it and if other people ask about this similar issue, you can share your previous experience with them.

[Ryuu]

Publicado originalmente por Spawn Of Totoro:

The messge was not from a moderator. It even says "Content you have posted has been removed by a member of Steam Support for breaking the Steam Community Rules and Guidelines."

Oh, my mistake, didn't pay enough attention. But i don't think there's a possible reason that might justify mass deletion anyway, am i right? At least if i don't spam in every group, which happens a lot lately for some reason. So still not sure if that's a human mistake or software hiccup or combined, though doesn't matter really, the only hope is Support :(

Okay, thank you everyone for your answers, now i'll just wait.
I'll try to update this thread when(if) i get Support answer, just so anyone curious would have more answers if that issue happens again with somebody.

[Ryuu]

FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU~!!!

Support answer:

It appears your comments were deleted after you have reported somebody else as a spammer due to the error on our side.

Unfortunately, we will be unable to restore the comments.

I apologize for the mistake and any inconvenience it has caused to you.

Best Regards,
%supportname%

So i was right from the start, i'm just a victim, Steam moderation GUI must be a mess.
Okay, so i got an apology, i won't get my posts back, but i still demand Steam/Valve to take action to prevent similar mistakes in the future. I'm not a spamer but i won't report anything to moderators as long as those things may happen. And you should also remember - reporting spam might get YOU in trouble, for crying out loud! You can't be a good Steam citizen while this issue is not fixed, forget about report button.

While Inattentiveness when mass-deleting someone's posts is absolutely unacceptable, i don't hold grudge on that support member, GUI must really be a mess, 'cause like i said - this happened before at least twice, only in a steam group scale.

So, where should i create a topic to force Valve to fix their GUI to prevent this happening in the future and making sure they do listen?

[Quint the Alligator Snapper]

That is sort of ♥♥♥♥♥♥ on their part.

[Ryuu]

Yeah, that's ♥♥♥♥♥♥ in many aspects:
1) They do that mistake.
2) They are able to do that mistake likely due to GUI.
3) They didn't notice their mistake.
4) They can't even rollback their mistake!!
5) They didn't answer to community moderation message comments and i had to create a ticket and wait since 14th of Jan(16 days).

And of course this mistake is likely to happen again, that's the worst. So i let spammers roam the seas of Steam freely.

[Black Blade]

I hope they fix that then, even that i really do wonder what made something like that happen

[Ryuu]

Publicado originalmente por Black Blade:

I hope they fix that then, even that i really do wonder what made something like that happen

They can't fix my posts, and i seriously doubt they started working on improving their GUI, so no one is yet safe.

About how it's possible - ask any admin/moderator of any Steam group. I have one of those in my contacts, another moderator from his group has banned me long time ago because of the same mistake - i reported a spammer and he misclicked. I may ask if needed.

[Black Blade]

Publicado originalmente por Ryuu:

They can't fix my posts, and i seriously doubt they started working on improving their GUI, so no one is yet safe.

About how it's possible - ask any admin/moderator of any Steam group. I have one of those in my contacts, another moderator from his group has banned me long time ago because of the same mistake - i reported a spammer and he misclicked. I may ask if needed.

Can't fix it is a shame, and a mess, but i cant know how much of a mess of returning it is, i just hope they fix what ever allows that to happen or at least set something that will allow to fix it for later cases

[Ryuu]

Exactly why it's a bad idea to make irreversible actions towards users. It's like a capital punishment, if there's a mistake - it's too late to fix it.

[eram]

Before steam support removed your posts you were:

Banned for piracy
Banned for posting spoilers
Banned for trolling
Banned for inappropriate language