Steam vs GOG

[Kyl]

Steam vs GOG

I will never buy a game on Steam ever again. One example why is the refund policy. GOG stand by their statement. They refunded me the money for a game. Within the 30 days limit, no questions asked. Steam, I asked refund for a game a few days after the GOG request. It was full of bugs. It was well within their 14 days limit (half than the 30 days of GOG). But they said I played for 5 hours and this was over their limit of 2 hours of play(no limit on GOG). I wanted to reply to them to say that this was a strategy game, more of a save and play, like a TBS(I am talking of Commandos 2 HD). I wanted to tell them that I really liked the game and I insisted on playing it, that is why the 5 hours. Also that the 2 hours condition is stated in their policy that is not mandatory. But no, there is no way to reply to their refusal. The request file was closed with no way to reply. GOG on the other hand had an operator converse with me and at the end they even gave me the option to review and make observations on the discussion. That is what happens when a company almost has monopoly on an industry. They don’t care about the clients anymore. This is all 100% true. You can all check this, I can provide proof. I don’t use to make reviews. I don’t have the time, I am a general manager at a company but I was really ♥♥♥♥♥♥ at this and I know in my domain how can this happen.

[Brimzel]

引用自 remus.radulescu：

引用自 ❤Brimzelphy❤：

Spamming across the forums isn't the way. You deleted your posts, and that's good. Next time, just stick to one thread.

Steam deleted them. Not me. I tried to start posts in relevant section. Not to spam. I am new at posting. Not new at all in life though. Interesting what happens here and in the other posts. Really appreciate some posts. Lot of hate also. Maybe my post is also inflammatory though and attracted this...

I don't hate you (even if you didn't imply it). There was already a thread about the GOG vs Steam refunds a while ago that I even participated in. We can have a conversation about this without going crazy, like Start_Running said.

[Crazy Tiger]

引用自 remus.radulescu：

even if they stipulate even after 2 hours you can get a refund.

The important word is *can*. That does not mean that you *get* or *deserve* one.

[Start_Running]

Also worth noting thatthe GOg refund piolicy.. is not what it seems if you actually read the policy.
Basically it functions like steam's 'questions asked policy'
And as for the 2 hours thing well, consider that unlike everyone else... GoG can't actually track your play time.

[wuddih]

i wouldn't put my money into a company that can not sustain itself, with proof by their own published papers.

[Start_Running]

引用自 wuddih：

i wouldn't put my money into a company that can not sustain itself, with proof by their own published papers.

???

[Snapjak]

引用自 Start_Running：

引用自 wuddih：

i wouldn't put my money into a company that can not sustain itself, with proof by their own published papers.

???

GOG has been losing money or barely making enough depending on whom you ask or where you read.

[SeansShow]

Youre right in much of what you say, honestly though brother just quietly move on and GOG can reap the benefits.

Im much of the same mindset. I believe other companies to be more customer orientated. I've had 1 need to refund a game under 2 hours in all the time I've been on steam, that being Shadwen for nothing more than immense disappointment at the creator of Trine 1 & 2 churning out rubbish and letting themselves down. It went smooth.

The only other time I needed to refund it was amongst the worst customer experiences of my life, im a literal boomer so I have experience. I thought it might have been a blip so googled and saw some horror stories alright.

Im probably around the same age as you, HL1 and everything in the series was day one for me, I played CS when it had cars in iit and shields and have a retail big box sitting in my spare room along with the HLs, along with the Commando ammo box as well LOL, probably the entire Commandos series. Have 4.4 K games on here actually, youre right in what your saying, I see it as well. Honestly though dont work yourself up about it, theres better ways to skin a cat.

[Kyl]

引用自 SeansShow：

Youre right in much of what you say, honestly though brother just quietly move on and GOG can reap the benefits.

Im much of the same mindset. I believe other companies to be more customer orientated. I've had 1 need to refund a game under 2 hours in all the time I've been on steam, that being Shadwen for nothing more than immense disappointment at the creator of Trine 1 & 2 churning out rubbish and letting themselves down. It went smooth.

The only other time I needed to refund it was amongst the worst customer experiences of my life, im a literal boomer so I have experience. I thought it might have been a blip so googled and saw some horror stories alright.

Im probably around the same age as you, HL1 and everything in the series was day one for me, I played CS when it had cars in iit and shields and have a retail big box sitting in my spare room along with the HLs, along with the Commando ammo box as well LOL, probably the entire Commandos series. Have 4.4 K games on here actually, youre right in what your saying, I see it as well. Honestly though dont work yourself up about it, theres better ways to skin a cat.

Nice post. You mad me laugh. :)) And you are right. Kudos

[cinedine]

引用自 wuddih：

i wouldn't put my money into a company that can not sustain itself, with proof by their own published papers.

GOG is a subsidary off CD Project Red which did quite fine in 2018, albeit their profit has halved. You can expect another surge with the release of Cyberpunk 2077. Their total quity however is still on the rise. GOG is also NOT running on a loss like EGS or YouTube for their respective parent companies.

Don't know what papers you read.

Lastly, GOG provides you with DRM free games. So if they close doors your games will be completely unaffected.

[Start_Running]

引用自 cinedine：

Lastly, GOG provides you with DRM free games. So if they close doors your games will be completely unaffected.

Those that you had the sense to download and keep the installers for ...

[Paratech2008]

I'm hoping to get a 4TB external drive come July.

With my of my GOG library being old DOS games I should be safe/okay.

[Kargor]

引用自 cinedine：

Lastly, GOG provides you with DRM free games. So if they close doors your games will be completely unaffected.

They are not. You loose download sources and updates.

Download sources in particular matter a lot -- are you seriously going to archive everything you get from there?

[Start_Running]

引用自 Kargor：

引用自 cinedine：

Lastly, GOG provides you with DRM free games. So if they close doors your games will be completely unaffected.

They are not. You loose download sources and updates.

Download sources in particular matter a lot -- are you seriously going to archive everything you get from there?

IN such scenarios you'rfe back to the same problem as physical media storage. Anything happens to the drive...Boof.

[cinedine]

引用自 Kargor：

引用自 cinedine：

Lastly, GOG provides you with DRM free games. So if they close doors your games will be completely unaffected.

They are not. You loose download sources and updates.

Download sources in particular matter a lot -- are you seriously going to archive everything you get from there?

A company like this wouldn't shut down without notice, so you have time to download any missing installers. And you can still play any installed game perfectly fine. On Steam you don't get an installer and IIRC they disabled or at least restricted depot downloading. So Steam gone? Snowballs chance in hell to ever install a game from your account again. GOG gone? Possible as long as you have the installer back-upped.

[Start_Running]

引用自 cinedine：

引用自 Kargor：

They are not. You loose download sources and updates.

Download sources in particular matter a lot -- are you seriously going to archive everything you get from there?

A company like this wouldn't shut down without notice, so you have time to download any missing installers.

Assuming you could get through to them because i get the feeling there will be quite a few people doing the same thing.

And you can still play any installed game perfectly fine. On Steam you don't get an installer and IIRC they disabled or at least restricted depot downloading. So Steam gone? Snowballs chance in hell to ever install a game from your account again. GOG gone? Possible as long as you have the installer back-upped.

Fair point but STeam is farf less likely to go poof over night and its a fair bet you'd have the same chances as GoG..