How long does steam take to approve a refund?

[InwardHalo80778]

Recently I bought Choo-Choo Charles but everytime I open it, it lags really bad. So I have requested a refund yesterday but it still is not approved yet. Many people say it will be approved within 24 hours but mine hasn't yet. It has still only been a day and it's my first refund request ever. Does anyone know how long it takes to approve a refund? I am from the Netherlands btw.

[eram]

no set time, it could be 1 hour or 2 days.

[Cathulhu]

Is your refund request still open?
https://help.steampowered.com/wizard/HelpRequests

[InwardHalo80778]

Originally posted by Cathulhu:

Is your refund request still open?
https://help.steampowered.com/wizard/HelpRequests

Its indeed still open, but as I said before its been past 24 hours. I have patience but im just curious.

[InwardHalo80778]

Originally posted by eram:

no set time, it could be 1 hour or 2 days.

Ahh okay, thats good to know because I have cancelled previous onces and requested it again. but that didn't help anything. I have patience but its good to know for future refund requests.

[wuddih]

if refund request received reply mentions a delay, that delay is 3 days.

[Satoru]

Originally posted by InwardHalo80778:

Originally posted by eram:

no set time, it could be 1 hour or 2 days.

Ahh okay, thats good to know because I have cancelled previous onces and requested it again. but that didn't help anything. I have patience but its good to know for future refund requests.

If you have done refunds very recently, the system may flag your account and delay refunds as its a possible indicator the account is compromised.

As noted, refunds are 'usually' fairly quick, but since every situation is different its impossible to know why yours is taking longer.

[InwardHalo80778]

Originally posted by Satoru:

Originally posted by InwardHalo80778:

Ahh okay, thats good to know because I have cancelled previous onces and requested it again. but that didn't help anything. I have patience but its good to know for future refund requests.

If you have done refunds very recently, the system may flag your account and delay refunds as its a possible indicator the account is compromised.

As noted, refunds are 'usually' fairly quick, but since every situation is different its impossible to know why yours is taking longer.

I atleast waited a day to see if I would get a respond so it is not that my acc is flagged and this is my first ever refund request I am doing

[InwardHalo80778]

Originally posted by wuddih:

if refund request received reply mentions a delay, that delay is 3 days.

There was no mention of a delay, I recieved an email saying that steam has recieved my request and that they will look into it and respond as soon as possible

[lightwo]

Originally posted by InwardHalo80778:

Originally posted by eram:

no set time, it could be 1 hour or 2 days.

Ahh okay, thats good to know because I have cancelled previous onces and requested it again. but that didn't help anything. I have patience but its good to know for future refund requests.

Don't cancel unless the request was already fulfilled. You're always in a queue, it doesn't help to re-enter it as your request gets reviewed sooner or later in any case.

[KalGimpa]

Originally posted by InwardHalo80778:

Originally posted by wuddih:

if refund request received reply mentions a delay, that delay is 3 days.

There was no mention of a delay, I recieved an email saying that steam has recieved my request and that they will look into it and respond as soon as possible

it took a couple of days for my recent one

with the sale going on, they will see an increase in returns and things will take a bit longer

[InwardHalo80778]

Originally posted by KalCuey:

Originally posted by InwardHalo80778:

There was no mention of a delay, I recieved an email saying that steam has recieved my request and that they will look into it and respond as soon as possible

it took a couple of days for my recent one

with the sale going on, they will see an increase in returns and things will take a bit longer

Ahh okay, I thought it would take longer during sales as I did a little research myself how long it would take. Seems it takes a bit longer during the sales

[InwardHalo80778]

Originally posted by lightwo:

Originally posted by InwardHalo80778:

Ahh okay, thats good to know because I have cancelled previous onces and requested it again. but that didn't help anything. I have patience but its good to know for future refund requests.

Don't cancel unless the request was already fulfilled. You're always in a queue, it doesn't help to re-enter it as your request gets reviewed sooner or later in any case.

I won't cancel it as if hasn't been fufilled yet. I suppose steam support will automatically close it once it is approved and I have my money?

[vkobe]

3 days for me at normal day, but holiday may be longer or when very popular game is realised

[SqueakyTweaky]

It can be a few hours to a few days, longest I waited was 5 working days.

[shayush°彡]

Steam tries to process refund requests as quickly as possible, but it can sometimes take a little longer depending on the specific circumstances of the request. According to Steam's support page, most refund requests are processed within a few days, although some may take longer depending on the complexity of the case. It's possible that your refund request is still being reviewed, and it's important to be patient and allow Steam sufficient time to process your request. If you are concerned about the status of your refund, you can try contacting Steam support for more information. They should be able to provide you with more information about the status of your request and help you resolve any issues you may be experiencing.