Why is Naming & Shaming Prohibited?

[Wolfsun]

One quite often sees threads where a user complains that their account was stolen or some other heinous account act and asks for help regarding what to do about it. The poster quite often names the offender.

Invariably someone eventually tells the poor fellow - "you're naming and shaming; don't do that".

Isn't a warning for others pointing the miscreant out warranted?

Apparently not as N&S is prohibitted.

I've never understood the reason for this prohibition. What's the deal?

[cSg|mc-Hotsauce]

Opprinnelig skrevet av Werewolf13:

One quite often sees threads where a user complains that their account was stolen or some other heinous account act and asks for help regarding what to do about it. The poster quite often names the offender.

Invariably someone eventually tells the poor fellow - "you're naming and shaming; don't do that".

Isn't a warning for others pointing the miscreant out warranted?

Apparently not as N&S is prohibitted.

I've never understood the reason for this prohibition. What's the deal?

Just read...

Topic: 'Naming and shaming' other users is actually not very helpful
http://steamcommunity.com/app/730/discussions/0/1621726179584510041/

[B-o-B]

Cos one time i blamed this guy https://steamcommunity.com/profiles/76561197987436907
And all ell broke lose

[AustrAlien2010]

Because it's ugly.

[cSg|mc-Hotsauce]

How would anyone know if this user is telling the truth?

https://steamcommunity.com/discussions/forum/1/3145094199305510651/

Answer: You can't know.

Also read this...

https://steamcommunity.com/sharedfiles/filedetails/?id=143962136

And...

https://steamcommunity.com/sharedfiles/filedetails/?id=848934862

[Quint the Alligator Snapper]

1. Naming-and-shaming simply provides hearsay, which is not evidence. A person asking to name-and-shame someone else could be lying.

2. Naming-and-shaming can produce extraneous reports against an alleged offender, even though those reports are from people who have never had any interactions with that offender. Even if the alleged offense is true, this makes Valve's investigation of these reports take a lot longer.

3. Especially when item scams are concerned, it's highly possible that the named-and-shamed scammer account is actually someone else's hijacked account, not the scammer's primary account. Using compromised accounts to scam people on friends lists is quite common. So basically a name-and-shame campaign would actually be directed at a fellow victim, which doesn't help anything.

[Garou]

You can accuse someone with no evidence just to troll. So go through support if you have a real problem.

[cSg|mc-Hotsauce]

Opprinnelig skrevet av ---:

You can accuse someone with no evidence just to troll. So go through support if you have a real problem.

Reporting them through their profiles is more than enough. No need to make the support line longer for the rest of us.

[Tito Shivan]

Opprinnelig skrevet av cSg|mc-Hotsauce:

Topic: 'Naming and shaming' other users is actually not very helpful
http://steamcommunity.com/app/730/discussions/0/1621726179584510041/

Or the TL:DR Version.
Because anyone can make this:

CHEATER ALERT

The following user is a cheater:
https://steamcommunity.com/id/titoshivan (Yeah, that's me, I know)

Please report and comment nasty stuff on his profile. Keep Steam clean of cheaters!!!

Now imagine that profile is yours, or OP's and you start getting harassment because someone named & shamed you because of reasons...

Opprinnelig skrevet av cSg|mc-Hotsauce:

Reporting them through their profiles is more than enough. No need to make the support line longer for the rest of us.

Indeed. Support tickets to report users are unnecesary and won't get the job done any faster (It's surely worse since the report isn't logged through the proper channels)

[Drab]

Werewolf13 hijacked my account and stole all my items.

Help!!!!

[wuddih]

Opprinnelig skrevet av Drab:

Werewolf13 hijacked my account and stole all my items.

Help!!!!

screenshots or it didn't happen!
should i do them for you? ;)

Valve via Steam support have everything they need to take action, so there is no need for anything of this. nothing you can provide on this forum would be neutral evidence and everything can be easily forged.

[Wolfsun]

OKAY! I get it. Potential for Abuse is high. Makes perfect sense now.

My only real issue is all the "steam support" answers. I've been a STEAM member for a very, very long time (11 Years). I have on rare occassions used steam support. Unless something has changed in the last few years I can only respond with steam support! What support?

[Quint the Alligator Snapper]

Opprinnelig skrevet av Werewolf13:

OKAY! I get it. Potential for Abuse is high. Makes perfect sense now.

My only real issue is all the "steam support" answers. I've been a STEAM member for a very, very long time (11 Years). I have on rare occassions used steam support. Unless something has changed in the last few years I can only respond with steam support! What support?

What do you mean "you can only respond with steam support"?

[ KARR™]

Opprinnelig skrevet av Werewolf13:

My only real issue is all the "steam support" answers. I've been a STEAM member for a very, very long time (11 Years). I have on rare occassions used steam support. Unless something has changed in the last few years I can only respond with steam support! What support?

The support link is at the top of every Steam page and on the Help menu of the client.

https://help.steampowered.com

[Wolfsun]

I suppose I did a poor job of communication.

"Steam Support?" means there is essentially no support. On the few occassions I tried to use them for help with broken games, installation issues or miscellaneous questions STEAM was either non-responsive (never replied) or responded with, not our problem (tell it to someone who cares - like the dev).

Steam Support sux! I gave up on it years ago. If other companies had a customer service group as professional (that was sarcasm by the way) as STEAM - they'd stay in business about as long as it takes a fly to fart.

Support LINK? Geez - are you kidding? Oh wait - you're not - you actually believed that one wouldn't know how to contact support. How special of you.

[Spawn of Totoro]

Opprinnelig skrevet av Werewolf13:

I suppose I did a poor job of communication.

"Steam Support?" means there is essentially no support. On the few occassions I tried to use them for help with broken games, installation issues or miscellaneous questions STEAM was either non-responsive (never replied) or responded with, not our problem (tell it to someone who cares - like the dev).

Steam Support sux! I gave up on it years ago. If other companies had a customer service group as professional (that was sarcasm by the way) as STEAM - they'd stay in business about as long as it takes a fly to fart.

Support LINK? Geez - are you kidding? Oh wait - you're not - you actually believed that one wouldn't know how to contact support. How special of you.

Support is for account and billing issues.

Tech support, contact the game's developers or post in the game's game hub.

Misc. issues, Steam forums.

Support works fine, if you use it for what it is for.

You would be surprised at how many don't know how to get to the support page.