THIS ACCOUNT APPEARS TO HAVE BEEN USED FOR FRAUDULENT ACTIVITY *account alert* color red

[Wakky Loki]

, Please help me what's wrong with this I cant purchase I cant sell in market, using my debit card I top up $25 to purchase FM 21. No one on steam support is responding to my queries?

[ShelLuser]

Scam... Your account has been taken over, likely from API abuse. You probably visited a scam website, logged on using Steam but instead of using Steam you gave your account details away.

I'm on my phone right now, someone else will soon post the steps to recover your account. Or check some of the other threads m

[J4MESOX4D]

Originally posted by Wakky Loki:

, Please help me what's wrong with this I cant purchase I cant sell in market, using my debit card I top up $25 to purchase FM 21. No one on steam support is responding to my queries?

If it's a legitimate red account alert then all you can do is await Support's response. Keep the single ticket open and they will get back to you.

[Wakky Loki]

Originally posted by J4MESOX4D:

Originally posted by Wakky Loki:

, Please help me what's wrong with this I cant purchase I cant sell in market, using my debit card I top up $25 to purchase FM 21. No one on steam support is responding to my queries?

If it's a legitimate red account alert then all you can do is await Support's response. Keep the single ticket open and they will get back to you.

How long does it usually take them to respond? It has been over 25hrs.

[Quint the Alligator Snapper]

Originally posted by cSg|mc-Hotsauce:

ALL steps NOW!

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key https://steamcommunity.com/dev/apikey

:qr:

This post seems to have been deleted, but just FYI, this is the procedure for if your account has been hijacked.

As of right now I don't know whether this is applicable to your situation, OP.

[J4MESOX4D]

Originally posted by Wakky Loki:

Originally posted by J4MESOX4D:

If it's a legitimate red account alert then all you can do is await Support's response. Keep the single ticket open and they will get back to you.

How long does it usually take them to respond? It has been over 25hrs.

Response times vary depending on the case but one to two days isn't uncommon so just be patient.

[Wakky Loki]

Originally posted by Quint the Alligator Snapper:

Originally posted by cSg|mc-Hotsauce:

ALL steps NOW!

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key https://steamcommunity.com/dev/apikey

:qr:

This post seems to have been deleted, but just FYI, this is the procedure for if your account has been hijacked.

As of right now I don't know whether this is applicable to your situation, OP.

I opened my account this week, and this was my first transaction, and I already have this issue

[ShelLuser]

OPs account is hijacked, he's talking about text on his profile. OP, follow the above procedure ASAP.

[wuddih]

Originally posted by ShelLuser:

OPs account is hijacked, he's talking about text on his profile. OP, follow the above procedure ASAP.

i am pretty sure he is talking about a red button in his steam client.

[J4MESOX4D]

Originally posted by ShelLuser:

OPs account is hijacked, he's talking about text on his profile. OP, follow the above procedure ASAP.

He mentioned a red account alert resulting in the inability to purchase which supports it being a legit alert rather than a hijacking with a fake message.

[cSg|mc-Hotsauce]

Which was why I deleted my post.

Reading is hard today, for me at least.

[ShelLuser]

Originally posted by wuddih:

Originally posted by ShelLuser:

OPs account is hijacked, he's talking about text on his profile. OP, follow the above procedure ASAP.

i am pretty sure he is talking about a red button in his steam client.

Well, you're wrong. When I wrote the first post I looked at the OP's profile and the error he mentions in the topic was in his profiles description. This was before OP set his profile to private.

This is also a well known scam method by the way. Why do you think I immediately wrote 'scam'? I don't guess or make assumptions with these things. And why do you think I thought it was important to post despite being on my phone?

OP's account got taken over.

[J4MESOX4D]

Originally posted by ShelLuser:

Originally posted by wuddih:

i am pretty sure he is talking about a red button in his steam client.

Well, you're wrong. When I wrote the first post I looked at the OP's profile and the error he mentions in the topic was in his profiles description. This was before OP set his profile to private.

This is also a well known scam method by the way. Why do you think I immediately wrote 'scam'? I don't guess or make assumptions with these things. And why do you think I thought it was important to post despite being on my phone?

OP's account got taken over.

I saw the thread on my phone when it first went up and there was no indication that his account was hijacked in any way. Based on the thread title which expresses the red alert and the description of circumstances given by the OP, it was definitely not a hijack.

[Wakky Loki]

Thanks for all the help Guys! Steam has resolved the issue. It was a legit error.

[J4MESOX4D]

Originally posted by Wakky Loki:

Thanks for all the help Guys! Steam has resolved the issue. It was a legit error.

Yep, I saw the badge on your profile get updated late last night from when you originally bought the game, which meant your purchase was restored and the issue fixed.

Steam's fraudulent activity triggers can be a bit sensitive sometimes but now you're good to go and shouldn't have this issue again. Enjoy!