Is it possible to escalate a refund ticket?

[Drastone]

Recently I bought Satisfactory on Steam, having already owned it on the Epic store since release. I thought I'd need the Steam version to play multiplayer with my friends who buy it on Steam but found out it has cross platform play. I requested a refund but found out my playtime on the Epic launcher also counted towards my Steam time. So now my Steam account shows I've played it for several hours even though I've only played it for maybe 5 minutes, so my refund request keeps being denied. Is there any way I can speak to an actual rep about this or am I just screwed either way?

[crunchyfrog]

引用自 Eisberg：

引用自 Spawn of Totoro：

... no really. If the developer included Steamworks coding in their Epic release, then that is something they need to fix as it shouldn't be included there. Steam would require specific coding in order to even detect the game.

So even a game ran from a .exe file in the game's directory, if encoded to work with Steam, will launch Steam. The developer should have a separate .exe file for either platform.

I think the issue too is the OP sounds as if they had both version installed at the same time and that would also cause an issue with the file registry of the system, so that alone is another issue, one that the user created.



All you can do there is submit the manual ticket and see what they say. The problem is that they can't verify anything that is said or what the issue is, so you have to rely on their judgement to refund or not.

I disagree, Steamworks should only work when actually running the game through Steam. Valve needs to change it so if the game is not ran through Steam, like playing the play button or the Steam created shortcut, then Steam doesn't do anything at all. If the game is using Steam DRM, then simply have the game not able to run at all with an error message for those times someone might try to run a Steam DRM game with just the executable instead of through Steam play button or steam created shortcut.

That's a silly idea. It's NOT THEIR product to change.

So not only legally is that a problem but also it's not their prerogative as it ain't their error.

[Spawn of Totoro]

引用自 crunchyfrog：

That's a silly idea. It's NOT THEIR product to change.

So not only legally is that a problem but also it's not their prerogative as it ain't their error.

Eisberg isn't asking for Valve to change the developer's product, Eisberg is suggesting that Valve to change their system to accommodate a single game.

[crunchyfrog]

引用自 Spawn of Totoro：

引用自 crunchyfrog：

That's a silly idea. It's NOT THEIR product to change.

So not only legally is that a problem but also it's not their prerogative as it ain't their error.

Eisberg isn't asking for Valve to change the developer's product, Eisberg is suggesting that Valve to change their system to accommodate a single game.

Faor enough then .... except that's even more ridiculous.

That's just incredibly silly. To propose EVERTYHING changes because out of the THOUSANDS of games that have ever appeared on Steam, only this example is known to have cropped up you've got to throw the baby out with the bathwater .... just no.

[Spawn of Totoro]

引用自 crunchyfrog：

Faor enough then .... except that's even more ridiculous.

That's just incredibly silly. To propose EVERTYHING changes because out of the THOUSANDS of games that have ever appeared on Steam, only this example is known to have cropped up you've got to throw the baby out with the bathwater .... just no.

Agreed. That was my same argument.

[Satoru]

引用自 Eisberg：

I can see this happening more and more given what's changing/evolving in the industry, so Steamworks should change to be conducive to that.

But that's not a steamworks problem. If the game executable says "hey is steam running" and steam goes "yep im here" well thats pretty much working as intended. Steamworks doesnt know that its being 'laucnhed from epic'.

[Spawn of Totoro]

引用自 Eisberg：

I can see this happening more and more given what's changing/evolving in the industry, so Steamworks should change to be conducive to that.

... more and more developers not creating an .exe for different platforms? That again, is on the developer and is not a reason for Valve to change anything on their end.

If anything, it would be more of a reason for the developer to do DRM free on all platforms, if they don't want to make multiple .exe files for their game.

引用自 Satoru：

But that's not a steamworks problem. If the game executable says "hey is steam running" and steam goes "yep im here" well thats pretty much working as intended. Steamworks doesnt know that its being 'laucnhed from epic'.

Yep, exactly.

They could also encode it to check for epic launcher first, then ignore the Steam check if found, but then it may trigger Epic if ran from Steam.

No matter what direction it goes, it is the developer who makes the decision.

[Crazy Tiger]

引用自 Eisberg：

Valve needs to change it so if the game is not ran through Steam, like playing the play button or the Steam created shortcut, then Steam doesn't do anything at all. If the game is using Steam DRM, then simply have the game not able to run at all with an error message for those times someone might try to run a Steam DRM game with just the executable instead of through Steam play button or steam created shortcut.

Wouldn't that create a loophole with offline play and refunds?

Why exactly should Valve change things when a dev is trying to cut corners? Wouldn't that be up to the game dev to change their coding?

[Satoru]

引用自 Spawn of Totoro：

引用自 Eisberg：

I can see this happening more and more given what's changing/evolving in the industry, so Steamworks should change to be conducive to that.

... more and more developers not creating an .exe for different platforms? That again, is on the developer and is not a reason for Valve to change anything on their end.

If anything, it would be more of a reason for the developer to do DRM free on all platforms, if they don't want to make multiple .exe files for their game.

If they want to integrate both Epic and Steamworks, they should just make the Epic version launch with command line paramaters that force the Epic APIs to be run. Its definitely doable as I know another game that forced teh launcher to run a specifci batch file to run the game (due to some fun whackiness on Unreal Engine)

Note of course the game code itself has to understand "yes please use the Epic APIs" instaed of the Steamworks APIs. but you're gonna hae to be doign that anyway

[crunchyfrog]

引用自 Eisberg：

引用自 Spawn of Totoro：

No, the developer needs to work on two .exe files and not have a one for all.

Steamworks works fine the way it is.

Some like running the games directly from the .exe as well and not through Steam. This also allows 3rd parties to more easily run the game as well, such as GOG Galaxy and Playnite.

If the issue is the one developer, then why change the system for everyone else? That make no logical sense nor business sense, while a developer removing a few lines of code does, even from a developmental standpoint.

I can see this happening more and more given what's changing/evolving in the industry, so Steamworks should change to be conducive to that.

No it absolutely shouldn't. That's really flawed logic.

"You can see" it happening more and more .... really? Demonstrate evidence for it. Show us good solid data that shows this is going to be a consequence that devs will either mistakenly do, or deliberately do for some reason.

The fact that Epic has been out some time, and this isn't their first game on there, demonstrates it ISN'T a problem and this is an isolated case.

Then you have to demonstrate why you think ♥♥♥♥♥♥♥♥ all over the users that want to use Steamworks as they wish is a viable reason just to stop this alleged problem that you have yet to demonstrate.

You see the problem?

[Drastone]

For what it's worth, they refunded the purchase, that you everyone for your help

[Crazy Tiger]

引用自 Space Man：

For what it's worth, they refunded the purchase, that you everyone for your help

Good news.

[polocatfan]

they're refusing my skullgirls refund which is real ♥♥♥♥♥♥ considering I actually have to kill myself if they don't refund it as giving those people money is wrong.

[cSg|mc-Hotsauce]

引用自 polocatfan：

they're refusing my skullgirls refund which is real ♥♥♥♥♥♥ considering I actually have to kill myself if they don't refund it as giving those people money is wrong.

How long ago did you purchase the game?

[fluxtorrent]

引用自 cSg|mc-Hotsauce：

引用自 polocatfan：

they're refusing my skullgirls refund which is real ♥♥♥♥♥♥ considering I actually have to kill myself if they don't refund it as giving those people money is wrong.

How long ago did you purchase the game?

At least since june, since thats when they reviewed it. So yeah not getting a refund. So a necromancer hijacking a topic with unrelated garbage and beyond entitled

[Yandy]

This thread was quite old before the recent post, so we're locking it to prevent confusion.