WARNING - Steam use GLS to ship Index hardware

[madcat]

I have ordered Index controllers and Steam has shipped them to me (France) using GLS.
GLS does not even come to my house, they just write in their tracking system "the consignee is on holidays" ! (I was at home, watching for GLS with a video camera pointing at my letterbox...)
Then if you phone GLS you just get a voice box telling you the package cannot be delivered and asking you to open a ticket with the reseller !! (so, Steam here)
My Steam ticket has been open for 2 days without any answer.
Note GLS has the worst trustpilot ranking among all shipping companies making deliveries in France, with 93% of minimal ranking: https://fr.trustpilot.com/review/gls-transport.com
On top of that due to the current situation in France GLS took the decision to keep undelivered packages for 2 days only before shipping them back to sender (instead of 7 days): http://www.gls-france.com/infos-trafic/
Very disappointing for a piece of hardware paid 300€... For that price we could at least expect Steam use a shipping company leaving "some chances" to receive the package...

[wuddih]

you really are satisfied with a voicebox answer to shift the blame to Valve.

that is clearly a complaint to the parcel service itself. they are the ones making this problematic. call a human, they have to have one. it is basically law in europe.

if not, go to the police, suspect your goods to be stolen by the parcel company .. which they probably have done anyway.

[cinedine]

Origineel geplaatst door wuddih:

if not, go to the police, suspect your goods to be stolen by the parcel company .. which they probably have done anyway.

That's quite an assumption to make. One migh even be inlined to call it lible.

[madcat]

Origineel geplaatst door wuddih:

you really are satisfied with a voicebox answer to shift the blame to Valve.

that is clearly a complaint to the parcel service itself. they are the ones making this problematic. call a human, they have to have one. it is basically law in europe.

if not, go to the police, suspect your goods to be stolen by the parcel company .. which they probably have done anyway.

It is valve who decided to use the cheapest shipping method for a relatively expensive hardware so yes valve is the first to blame using a company knowing their past history.

You cannot contact a human from GLS, and the police won't care about such complaint because this is not a penal infraction (crime). They will take your complaint of course (because they are forced to by law) but then nothing will happen because they don't have enough ressources to deal with civil infractions.

[flobefall]

Origineel geplaatst door madcat:

It is valve who decided to use the cheapest shipping method for a relatively expensive hardware so yes valve is the first to blame using a company knowing their past history.

GLS isn't just the cheapest service, it's the less complicated worldwide operating service. Otherwise everything has to be more complicated on BOTH sites.

And btw... GLS operates here in Germany aswell and I recieved more than a dozen packets with them, never with any consequences... Got a lot of worse experiences with DHL or UPS.

Origineel geplaatst door madcat:

You cannot contact a human from GLS, and the police won't care about such complaint because this is not a penal infraction (crime). They will take your complaint of course (because they are forced to by law) but then nothing will happen because they don't have enough ressources to deal with civil infractions.

European law, same for you as for me. They need to check it and take actions because of your situation... But if you're too lazy to go to the police, it's your own fault.

[madcat]

Origineel geplaatst door NotEvenBlurm:

And btw... GLS operates here in Germany aswell and I recieved more than a dozen packets with them, never with any consequences... Got a lot of worse experiences with DHL or UPS.

This is why I have precised this was happening for a delivery in France, I don't say anything about their service in other countries.

Origineel geplaatst door NotEvenBlurm:

European law, same for you as for me. They need to check it and take actions because of your situation... But if you're too lazy to go to the police, it's your own fault.

No, I know because I already have left a complaint to the police for similar case in the past (it was even more serious case) and nothing was done. They don't have time to deal with that, at least not in my country. If you ask advices for similar cases in forums dealing with law, people will most of the time discourage you to even try to leave a complaint because you may just get laughed at. There is a reason why such companies can continue their business despite having the crapiest business practices. This is far (faaar) down in the priority list of the police unfortunately, due to lack of ressources.

[madcat]

I have just got in touch with the warehouse, someone has compiled all the phone numbers of GLS french warehouses here: https://www.60millions-mag.com/forum/livraison-poste-f60/livraison-par-transporteur-gls-t5642-20.html

I was confirmed they haven't even tried to deliver my package, and even returned it to valve as soon as it was scanned at arrival of the final warehouse because they are overhelmed. So if you have any urgent order to place in France you may try another transporter for the moment.

[Tomm]

GLS is piece of trash. My index is stuck in local depot and i have no trust i will ever receive it anymore. Tracking says new delivery date has been agreed, but nobody has called me... The company is pretty much committing fraud and Valve is to blame for using it.

[76561198001062896]

You really are kidding yourself if you think trustpilot or in fact any review sites of sort has any weight of relevancy to them, when the majority of people only ever use them when they wanna complain about something.

I can guarantee you, it has little to no reflection of the actual busines or service, not when most of the times it is used as virtual punching bag for entitled Karens demanding to see the manager.

[The Green Father]

My Index has been sent two days ago, to France as well. This is concerning...

However, on trustpilot someone left today a positive evaluation, saying they received it in two days. And it was apparently a Valve Index too.

I'm working first half of the week, so I hope I won't miss it...
(Note: I also received my new GPU Tuesday via Chronopost, which I ordered on the Nvidia store friday night. It's the first time they called me for a delivery, and they accepted to leave it to my neighbour. The kind but stupid soul then left it in front of my appartment door...)

[ArkhCel]

Seems I'm on the same boat. Ordered my Valve Index early January and the shipping started on the 7th, now the tracker have shown no updates since the 9th. GLS is a ♥♥♥♥♥♥♥ joke

[renardesque]

Origineel geplaatst door wuddih:

you really are satisfied with a voicebox answer to shift the blame to Valve.

that is clearly a complaint to the parcel service itself. they are the ones making this problematic. call a human, they have to have one. it is basically law in europe.

It is the seller's responsibility. The carrier is seller's client. Here GLS is Valve's client. You have to see with the seller, your not supposed to deal with the transporter.

Also yeah I had big problems with GLS too. They basically mark shipments as "delivered" when they never came to the house of the recipient.